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To: [email protected]
From: Brian R.
Date: December 16, 2002
5:00 PM
Subject: Cable Box
I am not a cable customer.
When Roger's sent a repair man to my house to see if I was
stealing cable with a illegal hookup, I was mad. I told them
if they are afraid of me stealing , just remove the cable
box off the side of my house. They said no as they have the
right to leave it there for the next person that may buy my
house. Now I'm very mad. I told them they have no rights to
my house unless they want to pay my mortgage. I told them
they have two weeks to remove it or I will and I'll send it
to them in a box. The next day service man showed up and removed
it.
IhateROGERS.ca
Comments
I hope you letter encourages
other people do the same thing. Can you imagine the nerve
of these mother f’ers? If it was me and they gave me
that answer, "that they have the right…" well,
all I can say is I’d go Paul Bunyan on that box.
To: [email protected]
From: Brian C.
Date: December 17, 2002
12:07 PM
Subject: Issues with Rogers
On July 3rd, 2002, I purchased
Rogers Hi-Speed Internet Services through a telemarketer who
phoned my home in the evening. This Rogers Representative
informed me that I could purchase this service for 37.40$
(tax included). I asked him if this was a limited time
offer or a promotional offer. He confirmed that the
monthly payment was not a promotional offer and that I would
continue to pay 37.40$ until I decided that I no longer required
Rogers' services. He stated that the promotional offer
was the free installation. I decided to cancel my current
Internet provider (Cyberus) to go with Rogers.
Unfortunately, on December 13th, 2002 I received a bill for
58.80$. On December 16th, I phoned Roger's Billing Enquiries
Department (613-725-3581). At this point, I thought
Rogers had made a mistake on my bill. The Client Support
Representative informed me that the promotional offer had
come to an end and that the regular price for Rogers Hi-Speed
Internet Service was in fact 58.80$ (tax included).
I then replied what promotional offer? He stated that
the promotional offer was for 3 months at 37.40$. I
then replied that I had purchased the Hi-Speed service in
July. He then said
that the promotional offer was for 5 months not 3 months.
I said that no one had told me about this limited time offer
and that it was not in the verbal agreement of purchase.
He then asked details about my purchase. I explained
that a Roger Representative had phone my home in the evening
in early July and offered Hi-Speed Internet for 37.40$ and
that this was not a promotional offer; that the promotional
offer was regarding the free installation. The Client
Support Representative explained that the Rogers Representative
that phoned my home in fact worked for a third-party company
that Rogers employs to conduct their telemarketing.
He said that they are
paid on a commission basis and that the number of people they
sing up determines their salary. He confirmed that they
sometimes lie to increase these numbers and that I was not
the first customer to complain about this. He
then told me to write a letter to your department and inquire
about
solution to this problem.
He informed me that we should continue to pay 37.40$ until
further notice.
I was wondering if you've ever received similar complaints
or had any advice for me.
Brian.
IhateROGERS.ca
Comments
Back up, hold on and what
you talkin’ ‘bout Willis? Notice the text above
that I’ve highlighted in RED.
From the way your letter reads it sounds like the ROGERS
Client Support Representative told you to write a letter
to www.ihaterogers.ca
to the "Rants" department. Do I have to start billing
ROGERS for fielding their complaints? Can you say, "Dream
Job"? I have heard every type of complaint under the
sun about these Rat Bastards. Advice? Yes I have some advice:
- CANCEL your service with
ROGERS.
- Click here http://www.ihaterogers.ca/internet2.htm
for alternatives.
To: [email protected]
From: CorSter
Date: December 23, 2002
8:13 AM
Subject: Rant
Rogers changed the bundle packages
in November. I have the "old" bundle 4. It includes Rogers
Hi-Speed Lite and 10 digital specialty channels.
I sent them an Email:
I have the old Bundle 4. I also purchased the digital terminal.
If I want to switch to the full Rogers Hi-Speed Internet can
I still get the old Bundle 1? And why did you change the bundles?
And their response:
Dear Sir/Madam,
Thank you for taking the time to write to Rogers Cable Inc.
We Appreciate this opportunity to respond to your inquiry.
The Bundle Packages that are currently being promoted have
been Rearranged as per extensive marketing research. Majority
of customers only watch 5 of the 10 Digital Specialty channels
included with the Bundle Packages, therefore we reduced them
to 5. Also, the majority of
our customers wanted the Digital Terminal rental fee included
with the Bundle Package price.
If you wish to modify your Hi-Speed Lite service to Hi-Speed
Lite, you will need to subscribe to one of our new Rogers
Bundles. These packages can be found at the provided web link
below.
Sorry,
I won’t supply any links to those RAT BASTARDS!
Thank you for your continued business with Rogers.
They completely ignored the fact that I had purchased the
digital terminal for $149 as I said. So Rogers will include
a useless digital terminal to me? The only thing that makes
me stay with Rogers is that with satellite you need to be
watching what you tape and need a recover for each TV.
I hate Rogers.
CorSter
IhateROGERS.ca
Comments
So let’s summarize…ROGERS
is run by idiots. With so many reasons to dump them as your
cable provider and only 1 to keep them, I would rethink your
decision. With satellite you have east and west coast feeds.
If 2 things are on at the same, chances are very good one
of them will be aired again 3 hours later on the west coast
feed. I’m a TV junkie with one receiver split through
my home to every set and I don’t miss anything I really
want to see.
To: [email protected]
From: Joseph and Grace
Y.
Date: December 31, 2002
12:56 PM
Subject: My Rogers Rant
Our cable TV reception is poor
do to original Rogers cabling. I called Rogers and set up
a tech appointment on Tuesday. The tech showed up and agreed
with me that the reception was poor. He set up second appointment
with another tech to install new a new cable line. He asked
me is Thursday between 11am and 2pm ok, and I said yes. He
never told me that the appointment was in two weeks. Thursday
comes and no tech show's up. Call Rogers and they tell me
the appointment is in two weeks. Fine. So Thursday comes and
no tech shows up. Call Rogers and they say the tech has already
been there. I tell Rogers that no tech called or knocked on
the door. He says that Rogers is very sorry and that he will
forward this off to a manager who will then call me back and
reschedule an appointment. 45min later and no call from the
manager, I call Rogers back and they say that a manager will
call back within 2 hours and that it's only been 45min. Ok.
3 days later and no call from the manager, Rogers leaves a
message on my answering machine saying that I have missed
the tech appointment for today and that I have to call Rogers
to reschedule an appointment. I call Rogers and give the call
center guy shit, he forwards me to a manager. The manager
is now rescheduling for this coming Monday.
Rogers has lost control of their service
IhateROGERS.ca
Comments
I have one word for you
- SATELLITE.
They do the same thing all
the time, "We’ll be there Thursday". What Thursday?
This Thursday? Next Thursday? Bastards! Then they stiff you
on the appointment and claim they were there??? It’s
enough to drive you to drink. Cancel their sorry service and
go with a dish. You’ll never look back!
To: [email protected]
From: Darcey M.
Date: December 31, 2002
3:29 PM
Subject: I hate rogers as
well
Where do I start? I signed
up for Rogers cellular service. I paid a deposit of $149.
Now my monthly bill, $30, would be deducted from the $149
deposit and after that payments would come from my bank account.
So far, so good.
Now, the phone didn't work right from the beginning. When
looking through the options on the phone I discovered it had
been used by someone else. I wouldn't have minded too bad,
except the phone stopped working.
I went back and was told the phone had been used by someone
on the pay-as-you-go plan, and returned after a week. The
problem with the phone was in the battery, which they replaced,
but refused to replace the entire phone.
Now, two months before the deposit ran out, I switched banks
and wanted to get the bank information switched before the
payments started coming out of the account. I phoned Rogers
and asked them how to proceed. They told me to take a new
void cheque to the store I purchased the phone from and they
would take care of me.
So I did, filled out papers and watched as the new information
was faxed to Rogers.
Two months after the deposit ran out, the phone service was
interrupted. When I called, I was told my payments had come
back NSF. When I went back and looked at my bank information,
Rogers had never even bothered to try and take the money out
of the account.
You guessed it, they were trying to take the money out of
my old account. The fault for this, was mine. Despite doing
what Rogers told me to do, I was verbally berated on the phone
for taking the cheque to the Rogers store. When I protested
that a Rogers rep had told me to do so, I was told there is
no way a rep would tell me to do that.
Okay, so they tell me, and I stupidly believed them, that
I had to pay the entire amount I owed ($110 including penalties)
up front and the penalties would be credited on my account
for future payments.
I was told to take my payment to the Rogers store!!!!
Well, the penalties weren't credited to my account. What's
more, for some reason a payment was taken from my account
late in the month (the 20th) instead of the 7th like they
were suppose to.
The money wasn't there (I just paid them $110 two days earlier)
so they cut off the phone again. So I end up in another fight
with them, and they agree to put the penalties paid on my
account as credits and the amount would cover my next two
payments. I, stupidly, believed them.
By the end of the next month, I owed $129 (remember, my monthly
payment was $30) and they cut the phone off. So, I said to
hell with it, I went to the store and paid the amount. This
was in December, the last month of the contract.
Three days after paying this amount and having the phone reconnected,
it was cut off again. I owed $90 on the account. I was floor.
I had just paid $129 to bring the account up. The guy on the
phone noted that the payment had been made and couldn't tell
me why I still owed $90. They reconnected the phone, and promised
to get back to me again to explain the $90. Instead, they
waited two weeks and shut off the phone.
I contacted them again and tried to get to the bottom of the
problem. They got back to me, explaining that I had to pay
$170 (remember, December was the last month of the contract,
so there were no more payment after that month and at that
point I owed $90) and they had gone
in and lowered the amount I owed to give me a break on the
amount (generous of them).
I wanted to get it over with so I paid it. For kicks, I tried
to have my phone reactivated and was told I would I couldn't,
but I could get a new phone and it would cost me $250.
I protested and was contacted by the "tough guy." His job
is apparently to be a dick when they want people to go away.
He told me, point blank, everything that had happened was
my fault and my fault only. Big companies like Rogers don't
mess up the way I claimed and needed to stop
calling. What's more, Rogers had lost money on my account.
Now, this was news to me. The total cost of the contract (at
$30 a month and I never called long distance or went over
my monthly minute limit) was $360. I paid Rogers $558. If
they lost money on the account, it certainly wasn't my fault.
This guy went on to tell me he didn't think Rogers would ever
give me another phone (after being told they would for $250)
and if they did it would cost me $1000 up front.
I went that day to my local phone company, purchased a cell
phone through them and have used it ever since without a single
problem.
On the cable front, from the time I had cable installed channels
2 through 7 would go fuzzy. The tech came several times and
each time fussed and changed ends and it would be clear reception
and he would leave. Of course the problem would arrive.
I thought it might help to get digital cable. It didn't, I
still had fuzz. What's more, the movie channel's, which I
had before digital through the use of a converter box, would
break up and sometimes stall. Nothing like getting a hour
into a movie and having it lock up for 20
minutes. Again, they tried, but could fix it. I had to live
with it.
No longer, the Star Choice guy is coming today.
IhateROGERS.ca
Comments
So they lied to you, cheated
you, strong-armed you and essentially blackmailed you. Not
quite the image they project with their new campaign featuring
that dark haired little cable kid. I think they should replace
her with Tony Soprano. At least then you’ll know what
to expect.
Glad to hear your cellular
service is with someone else now and as a Starchoice subscriber
I can tell you the service is great the reception is great
and get this…if you have an issue or a problem…they
fix it!! ROGERS can’t wrap their head around that concept.
They’d rather deny liability and blame the consumer.
Just RIDICULOUS!
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