From: AMS firstname.lastname@example.org
Date: 1 Jun 2002, 10:18:33
Subject: I Seriously Do
I most certainly do have a
rant. After 3 months of living in a new house, I arrived home
one day to find a notice on my door warning me that my ROGERS
services (cable & internet) would be cut off for non payment.
I thought this rather odd since they hadnt sent me 1
bill yet. I contacted their customer service department, explained
my situation and I was told that the problem would be resolved
and I was assured that I would receive my billing in the future
(yeah, right). I complied and left my payment Scotch-taped
to my front door. Scotch-taped to the door??? Is that normal?
Anyways, 3 more months pass
(and I of course never receive a bill) and I come home to
find a phone message from ROGERS, warning me that again my
services would be disconnected for non payment. I quickly
wrapped my head with duct tape to stop it from exploding and
proceeded to phone ROGERS customer service AGAIN WITH THE
I should mention that over
that 3-month period I had contacted ROGERS no less than 4
times with internet and cable reception complaints, and made
sure to mention that I have not yet received a bill from them.
And wouldnt you know it, each time they promised to
rectify the problem. After speaking with 1 customer service
agent, her supervisor and the supervisors supervisor
I finally found out why I have not received a bill. It seems
ROGERS has been sending all of my bills to a house I lived
in between 1998 & 1999????????
"That is the dumbest thing
I have ever heard." I said. "I lived there 4 years ago. Why
are you sending my bills there?" I asked. The response (this
is beautiful), "You told us to."
ROGERS, in their infinite wisdom,
claimed, quite adamantly that I instructed them to send my
bills to an address, which by the way, I couldnt even
remember, when service was initiated in my new home. I told
them, "Thats absurd. I couldnt even remember the
full address of that house, and since I sold it more than
3 years ago, why would I want you to send the bills there?"
The customer service monkey
robot explained that when new service is initiated, there
is only one portion of the order form which requires special
access by their agents. That is the part that instructs billing
to a different address than where service is being initiated.
Those billing instructions never would have been created,
unless I instructed ROGERS to create them.
Did I yell? Yes. Did I swear
like a truck driver on fire? Yes. Did ROGERS admit they made
a mistake? No. Instead they chose to blame me and say this
was MY mistake. ?????? The supervisors supervisor said
that the supervisors supervisors supervisor would
contact me if I was still unhappy. It seems the idiot chain
of command at ROGERS goes on infinitely. Its intentional,
they do it to frustrate you in to submission. I however, will
not submit. I asked the supervisors supervisor if her
friends laugh at her when she tells them she works at ROGERS.
She got upset and asked me if this was getting personal. I
said, "Yes. This is getting personal, because you are an idiot
and the people you work with and for are also idiots." Now
she was getting mad. Hee-hee-hee-hee.
So whats the bottom line?
ROGERS is a huge company and they can screw you 7 ways till
Sunday, IF YOU LET THEM. I chose not to let them. I found
someone else to provide me internet (high speed from my local
phone company), cellular phone service (fido) and bring me
Friends come Thursday night (via satellite). Im
happy now. Everything is right. Plus I have an informative
web site that not only provides alternatives to the services
offered by these media monkeys, it also tells the world 24
7 that I HATE ROGERS. And now you know ONE of the reasons
AMS Creator of
Date: 5 Jun 2002, 02:57:26
What's worse than having to
wait for 20 minutes for a @ Rogers tech support guy to come
on the phone?
* the tech rep is rude
* he doesn't know how to fix
the problem, puts you on hold to ask his supervisor, then
comes back and he STILL doesn't know how to fix your problem
* the phone accidentally hangs
up the moment someone answers
Be an idiot and subscribe to
@ Rogers -- you're guaranteed to get at least one out of the
Oh, what fun!
Anonymously happy with Sympatico,
J.T. has a good point. ROGERS
tech support stinks. Response time is too lengthy and the
"techies" are inadequately prepared to resolve your
issues. Save your precious time and make only ONE call to
resolve your ROGERS related tech problems CALL &
CANCEL their service.
From: S. L.
Date: 17 Jun 2002, 01:11:07
Subject: I hate rogers
I am the person who's gas line
grounded cable you see on the home page of this website. This
whole sordid and unpleasant situation began on November 24,
2001 and finally ended June 16 when I ended my relationship
The grounding on the gas line
and ensuing lack of response (some may say criminal negligence
- any lawyers feel free to contact me via this website for
possible legal action against Rogers) was just the tip of
the iceberg. I have spent the last 7 months trying to get
clear television reception for a brand new home. I am the
only one in a block of seven townhomes without proper cable.
In the words of one of the dozen or so technicians to visit
my home, "well, at least you get most of your channels".
Do you think Rogers would accept a short-payment of a bill
accompanied by a letter saying, "well, at least you got most
of your money". Until the (very) bitter end I never did get
adequate reception on any of my 5 televisions. But, then,
who watches Global TV anyway?
Here's an interesting fact
that you probably don't know: If you are an existing internet-on-cable
subscriber and wish to terminate your service as I just did,
are you ready...you must schedule a 3 hour window for a technician
to come to your home. For what? you may ask. Why, to pick
up your modem and power cord. You see, Rogers no longer allows
you the convenience of dropping your equipment off at one
of their stores. I guess that would allow for too much customer
My scenario goes something
I made an appointment for 8-11
AM on a Sunday (I figured that someone would be home anyway).
Well, at 10:45 the technician called to say he was on the
way. One problem...I was sleeping and my wife was tending
to the garden and didn't hear the phone ring. The message
left was "please call the Rogers offices to book another appointment".
Oh, did I mention that they continue to bill you until their
technician picks up your equipment. At 11:15 I called Rogers
to tell them that their options were: a) send the tech back
immediately or b) I would drop the modem off at the local
Rogers video and that would be that. Their response (after
a couple of supervisor calls) was that they would send the
technician out again, but could I be available until 2PM.
Being a reasonable man, I said "sure". At 3:20 I called to
find out where their guy was. While I was on the phone with
a supervisor, the tech called and said he was on his way.
After canceling my cable (they pushed me too far) I hung up,
and the tech arrived at 4:25 - 8 1/2 hours after my initial
needless appointment was scheduled.
I am now awaiting the hookup
of my STARCHOICE satellite system. For under $500 (with programming
credits) I will have a dish and 4 receivers in my home. Installation
is free, and for the same money that I was paying Rogers,
I get many more stations, and they are ALL DIGITAL (unlike
Rogers digital cable where channels 1-80 are analogue even
with the decoder box). Did I mention that when I move I leave
my satellite behind, and they will install a new one at my
new home free of charge. Oh yeah, both the receiver and dish
have a lifetime warranty.
Customer service - I can't
This guy has experienced
just about every problem possible with these media monkeys.
How many chances can you give a company to satisfy you before
you do something about it? Youre not restricted to dealing
with ROGERS there are ALTERNATIVES and S.L. found one
and seems happier for it.
From: S. L.
Date: 25 Jun 2002, 1:01:16 PM
Subject: the end of ROGERS
It seems that I was a bit premature in thinking that I had ended
my relationship with ROGERS. I got a phone call 4 days after
cancelling my cable. The supervisor that I had spoken with left
a message saying that he was offering me 1 month of cable free
if I changed my mind and decided to keep my ROGERS service,
and that he would do nothing until he heard from me - That's
right...I had to make yet another call to cancel my cable. While
the supervisor did leave his extension, it turns out that you
cannot dial an extension number when you call. I had to - you
guessed it - wait over 20 minutes to get a live voice to ask
for this bugger's extension. And, yes, I cancelled, in terms
anyone could understand, my cable for good.
I have fought ROGERS at every turn and have learned that if
you are persistent, and willing to spend an unfathomable amount
of time on the phone, you can sometimes get credits. I urge
everyone who has any type of problem with internet or cable
service to complain EVERY TIME, and insist they reimburse you
not only for your down time, but if the problem is a result
of something at the ROGERS end, that they credit you in dollars
for your time. Don't be typical roll-over Canadians - FIGHT
THEM! Your time is worth something.
Can you believe this? They think only THEIR time is worth
money and the consumers time is worthless. ROGERS is run
by weasels and not the smart, chicken stealing type.
Theyre more along the line of your 3 Card Monte weasels.
You cant cancel until you call me to confirm. By
the way, Im not giving you my phone number. Have a nice
day. What a bunch of Rat Bastards!