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To: [email protected]
From: BM
Date: April 25, 2003
9:09 AM
Subject: Alternatives
Like yourself, I have no interest
in supporting Rogers, however it is in fact, Bell Canada that
has forced me into dealing with Rogers, and I have no respect
for Bell either.
I don't know where you are,
but I live in a area of the 'new city of Ottawa' called
Stittsville, which is a hugely populated area, mostly by high
tech dwellers. When we moved here in last November from further
out in the country I thought this would be great for options
on cable, high speed, etc. etc., however that turned out to
be far from the truth.
I had Bell ExpressVu previously,
which is certainly more cost effective than Rogers cable,
but the trouble started when I tried to get high speed internet.
Although Storm, Magma, etc. all provide it, 'nobody' can provide
it here because Bell has not updated their equipment to accomodate
high speed. Storm's wireless high speed won't work because
we can't see the nearest tower from here, so I was F*#ked.
Rogers was my only option for
real high speed, and of course if you don't have Rogers cable
they charge you an additional $10/month for your high speed,
so I ended up getting cable as well.
I hate Rogers, but I also hate
Bell Canada because even with the huge amounts of money they
are making they won't put some money out to upgrade their
equipment. And like Rogers, they are so big that although
they promised a reply to my complaints months ago, I haven't
heard a word from them.
So stick Bell on your ihate
Rogers site too for me.
BM
IhateROGERS.ca
Comments
That is a pretty weak attempt
at a "ROGERS Rant", "ROGERS" being the
key word. I know what you’re talking about though, but
it’s more than just changing some equipment from Bell’s
side. If I’m not mistaken it’s adding Asymmetric
Digital Subscriber Line (ADSL) modems to existing copper phone
lines so your phone line can provide high speed service. I’m
sure it’s a costly procedure and the market has to be
there to make it cost effective. Low populated new developments
probably just don’t merit the initial expense. That’s
why there are alternatives. The real disgusting fact is that
in this situation, if you want high speed, you’re stuck
with ROGERS. Dial up’s not that bad…
To: [email protected]
From: Francis H.
Date: May 1, 2003 10:12
PM
Subject: My unfortunate
employment
I worked at a Roger's Video
for 10 months. I enjoyed the relaxed atmosphere and
the fact that I got all the free rentals I could shake a stick
at. But after nearly a year of working without a hitch,
out of the blue, the area manager pulls me into the back office
with my store manager. They then
proceeded to interrogate me about a few thousand dollars of
video games that had gone missing over the last 6 months.
I was completely stunned and so I had no answer to all the
missing paper work and other product that had been dissapearing
without my knowledge. I knew about the video games and
had been trying to figure out where the used games were dissapearing
to, just like everyone else I worked with, but the one thing
that seperated me from everyone else I worked with was that
I happened to be the only one who absolutely loved to play
video games. Among the evidence they presented against
me, they brought up the fact that I had been known to have
recently traded in an Xbox with 9 video games and got a gamecube,
and surely someone of my low wage shouldn't be able to do
that. I had never owned an Xbox, though I had traded
in my PS2 and 9 of the nearly 100 games in my closet to get
this gamecube. In the end, my ex area manager told me
that she did believe that I had nothing to do with this, but
regretted to inform me that I was fired regardless without
any reason and that my 1 weeks severance pay would arrive
at my door shortly. She then very politely asked me
if possible to leave my uniform with them, but when I told
her I didn't have a change of clothes she said "Oh then don't
worry about it, bring it back when
you get the chance."
I left without another word.
I was fired with no reason other than video games had gone
missing from the store and I was the only person they figured
must have stolen them, because I happened to play video games.
2 days later I phoned my old boss to ensure that she would
be a safe reference to put on my resume, considering I was
fired without a reason, and she said that's totally fine.
So I put my application in at Blockbuster video. The
manager there looked at my resume and after noticing how short
a time since I left Roger's asked why I wasn't there anymore,
so I quickly said "well, it's a strange situation, there was
some sort of problem on the upper management levels of the
store with product and paperwork missing, and unfortunately
I turned out to be the one who took the fall, But; your more
than welcome to talk to my last boss."
The next day my ex boss phoned to yell at me in her boss voice
that she was very dissapointed in me. She had talked
to the people at Blockbuster (I guess they really did phone
as a reference so who knows I might end up working there yet
*grins*) and they had informed her that I told them that she
was to blame in the incident of my firing. My ex boss
said that she thought it might be better that I take her name
off as a reference and hung up.
So that was the end of any relationship me or my family had
with Rogers on a professional level. The legal matter
of my wrongful dismissal is still under construction *BIGGER
grin*
IhateROGERS.ca
Comments
Francis, you’d be amazed
how many letters I get from ex-ROGERS video store employees.
And this is not the first letter I’ve received concerning
a wrongful dismissal either. If you were really fired without
just cause, I would do everything in my personal power to
stick it to them. No one deserves to be treated like that
or punished for something without proof they deserve it. Keep
me updated…you’re also one "helluva" good
candidate for an I HATE ROGERS T-Shirt.
Good luck with your next
job!
To: [email protected]
From: Mitchel F.
Date: May 4, 2003 11:27
PM
Subject: New Bill
I don't now about you but do
you find the new "improved" Rogers bill just as complicated
as the old one ? I won't relate the three different things
I asked them to change or correct that they told me they could
not (like an address for a second location) . I'll just stick
to my beef of primary concern -
Now that they break out the costs of everything I have discovered
that I am paying $6.99 for an"Extra Cable Outlet" even though
I have VIP service which includes up to 4 FREE (READ THAT
WORD - FREE) outlets...except on Fridays, when according to
the "knowledgeable (read NO-legible) customer service staff"
I actually have to pay for the free outlet because it's part
of the package. Actually what the bozo means is that in the
original $ 52.78 total billing amount I have been paying for
over 4 years it INCLUDES the $ 6.99 as part of the actual
VIP package. I am not really paying an additional cost for
an "extra outlet". But it seems that this is much too complicated
for ANYONE at Rogers to explain. In fact after numerous discussions
I finally understood it myself, and then tried to explain
it to them. Upon asking why the new bill shows this as an
"extra cable outlet" charge, Einstein and Co. replied, "er,
that's the way the programmers designed the bill. You're not
the only one to complain." Well, duh. Change it - or give
me a credit for the "extra outlet fee" of $ 6.99 which is
not in fact an extra outlet at all, and was supposed to be
free if indeed it is.
I hate Rogers.
M.F, Thornhill
IhateROGERS.ca
Comments
Let’s see…totally
confused customer service reps, acknowledgement that something
they’ve "improved" gets repeated complaints,
double talk and incorrect billing. Mitchel, my friend, WELCOME
TO ROGERS! I have 1 word for you, "SATELLITE". Believe
me, you’ll never look back.
To: [email protected]
From: Sean
Date: May 5, 2003 10:41
PM
Subject: To rant or not
to rant?
I don't know if this is a rant
or not. So I'm posting it here.
WHY did I post it? It's really a bitch to configure
the cable setup. Once upon a time they were linked with
excite.com and gave me the install CD for it (short version
of the story). So Excite goes belly up. Do they
have a new version of the software? Damned if I know.
Anyhow I have a major crash, I reformat my hard drive and
attempt to re-install. Hooray! I'm back online. Problem? Downloading
is slow. DAMN slow. I feel like I'm on a 2400 baud modem again
like back in the good (?) old days. Actually I started
with a 300 baud modem. Anyhow, for this I pay $40 for?
What EVER. My info doesn't answer my questions. My manual
is ancient. You'd think that money-eating bugger of
a company would offer a new install CD and manual. So, I download
the user manual at a crawling speed. Only an hour to download
it on a cable modem, maybe I shouldn't complain <g>
I miss Shaw Cable. They left town a few years agoand
Rogers replaced them. Service was good, prices were better,
and it got more channels. That was for the Cable TV when I
had phone based internet. Then I see this fancy display
at the local mall one day, for Rogers and their rogers@home
promotion. FREE installation. My favourite price tag. So I
took it. The following month my cable bill comes in and I
find they charged me $100 for installation (or was it $150?
Hell it may as well have been a thousand bucks for all I care).
So I call them up and they deny it claiming that if the goof
who came over did any part of the installing other than the
cable itself, he could charge for it. BULLSHIT!!!! I
told them that it said explicitly on my signup form "FREE
installation" and I was holding them to it. Begrudgingly
they removed the charge from my next cable bill but the nerve
of them! Scamming me like that. Thanks for your site. It's
needed.
Hey, this may be a little selfish of me, but do you offer
email addresses? I used to have a compaqsucks.com email address
until a previous hard drive crash. When I resurfaced I no
longer had the address. So I found frightenstein.com, a website
based on one of my favourite hometown (Hamilton Ontario) shows
of the early 1970s. So that's my current email address.
An ihaterogers.com / ihaterogers.ca address would be perfect
just about now. Other than that, hey, great site!
-Sean
Barrie Ontario
IhateROGERS.ca
Comments
Sean, I’ve heard your
story too many times before. ROGERS just sickens me, so what
else is new? I’m going to check out www.frightenstein.com
and I encourage anyone else to, if they remember the show.
That Billy Van should have won an Oscar! Regarding "ihateROGERS"
e-mail addies, I currently do not. I am however looking in
to it. I have another company that is a reseller for hosting,
so my costs for this site are peanuts. If something changes
and I offer "ihateROGERS" e-mail addies I’ll
let you know. I miss SHAW too.
To: [email protected]
From: Marz
Date: May 7, 2003 5:35
PM
Subject: rogers_sucks
Rogers sucks
(good luck on your monopoly) and I'm looking into Bell Express
VU for internet and cable services.
Here's why Rogers sucks:
Previous set up :
Basic cable
$20.00
Hi-speed
$44.95
I decided to switch because
I only use internet for email and occassional research.
New set up :
Connection Fee
$50.00 (hello
Ted ?, for a couple of keystrokes !)
Hi-speed Lite
$29.95 (same price and speed as Bell sympatico)
New Basic cable fee
$23.00 (Ted, how do you justify $3 more, again Bell has something
comparable)
Again...Rogers_sucks
IhateROGERS.ca
Comments
I love this guy/girl! I
have Starchoice as a cable alternative and it’s great.
My sister and her husband have Bell Express Vu and they love
it.
Say it with me, "Bye-Bye
Cable Guy!"
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