Date: October 2, 2003
Subject: great site
This site is awesome.
Right from the 2/12 year old
designed knock off of the Rogers site, to the great replies
to the letters.
Not only is there a alot of
truth, but it's freakin' funny too!
As far as the Rogers employed ass
kissin' keaners go, ask if they've ever noticed how the general
mood of every department on every floor at 333 Bloor St. is
miserable and crapy, then ask them, why is that?
I hope to hear you on one of
thier morning radio shows one day (lol), or maybe your own
cable show? (Shaw Cable and/or CHUM FM...try Derringer at
Q107. He's a warped enough to interview you)
Anyway....keep tellin' it like
it is brother
All the best
PS. Please keep me anonymous
Youre damn right this
site is awesome!!
Once again, not really a
rant but the intelligent opinion of this person can not be
ignored! I would love a little air time. People seriously
need to know there are alternatives to ROGERS. More importantly
though, that there are MONEY SAVING alternatives to ROGERS.
Sacrifice nothing and reap the benefits
does that sound
From: Bill Melater
Date: October 7, 2003
Subject: Epilogue to the
Just thought that I would send
you and update to my earlier rant (Bill Melater June 24, 2003).
this Link Bill
link at the top)
After writing the rant, I still felt I needed vindication
since I was still out $165. I considered small claims
court and naming some of the senior execs at Rogers as defendants.
Heck, it only costs $50 to subpoena someone and I figured
that the court costs would be worth the entertainment factor.
After some further thought, I decided to abandon the idea
because I felt that Rogers would consider it a win if I had
to take a day off work to attend court. Besides, the
fucks would probably send a lawyer who would only try to delay
the trial, causing me to miss more days of work.
Instead, I filed a complaint to the CRTC. It was really
easy using the handy dandy on-line complaint form provided
by our federal government at http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E
Finally, my tax dollars actually working for me. Well,
I got a confirmation in the mail and someone actually called
me to say that the CRTC did not have jurisdiction over wireless
carriers. "Just great", I say. Anyways, the friendly
government worker tells me she's going to forward my complaint
to Rogers on behalf of the CRTC. I figure, at least
they'll have to deal with this and probably spend more time
than the $165 they ripped off of me.
I wasn't holding my breath over a timely response from Rogers,
so I called Bell to switch to Sympatico. The installation
was painless and I ended up saving $20 per month for three
months because they had a special on high speed. I daresay
that the speed is faster than my Rogers so called "Hi Speed".
At the end of the 3 month trial, I also get my long distance
calling plan for free and 120 free long distance minutes a
month. That's another $17 per month savings... forever.
Thank you for screwing me Rogers, 'cause now I end up actually
saving money each month by going with Bell.
The next thing I do is cancel my Rogers Digital service and
downgrade my cable package. That's another $10 savings
a month, plus I'll not spend any more money on Rogers by using
their pay-per-view service. The nice part was that they
sent a guy to my condo to pick up the cable modem and the
digital decoder. Thanks Rogers, saved me a trip to the
cable store. When I phoned in my cancellation,
the guy says "if you decide to come back to Rogers, you'll
incur an installation charge." Yeah, right... like I'm
ever coming back... and thanks for the nice parting note,
scumbag. I guess they just don't get it.
I wonder what genius at Rogers came up with the "tell our
most valuable customers that we'll screw them the second they
decide to come back" marketing plan?
Now the real surprise. Some guy from Rogers calls me
to say that they received my CRTC complaint and he was personally
assigned to my file to see what Rogers can do. "Nice",
I say to myself... "it takes an external complaint before
someone at Rogers actually cares." Well, the guy reviews
my entire file and gets back to me and says that he'll credit
my account another $80, so that I'll only end up paying about
$85, which was the amount I used to pay with my unlimited
service in the first place. I'm thinking, don't look
a gift horse in the mouth. I thank the guy profusely,
pay my last bill and now my account is closed forever.
The guy actually seemed to
be sad that I got rid of or downgraded all of my other services.
Felt kind of bad actually.... NOT! If they had treated
me like that in the first place, they never would have lost
over $1,500 a year in services from me. I wonder
when they'll learn to do it right the first time. Would
both Rogers and me a ton of aggravation... and it ended up
costing them a significant revenue stream as well.
I certainly do remember
your first RANT and your excellent use of expletives. Who
can blame you? I also got to tell my story about my satellite
dish and the ever-sucking "condo association".
For people that think I
just have a chip on my shoulder, heres proof of all
the money you can save by switching from ROGERS to their competitor(s).
You wont just save money, youll see better service,
caring company reps and your sanity will increase by at least
60%. Way to go "Bill"! Keep spreading the word and
never look back.
From: Sunny L.
Date: October 7, 2003
Subject: I really hate Rogers!
I feel so much better that I'm not alone on this.
I just had to bitch about Rogers' customer service and how
they are nothing but thieves. To note, this is just
one of many bad experiences I had with them.
I made a call to the Rogers customer services for the charges
that was made to my father's cell phone bill. He tried to
cancel the services for very long time, but for some reason
they just won't let him. So, okay. he stopped paying
them, and they cancelled his service. Then they made
a call saying, if he pays whatever the balance is, then they
will cancel it for him. So he agreed and paid for the
last balance to the penny, and then they started sending
bills again. Hrmmm.. So I had to make a call to them
to discuss what the charges were.
In summary, after discussing the fact that he wants to cancel
the service, and made the last payment, they REINSTATED him
on the service, charging another $30 for REACTIVATION, and
regular monthly fees. They had the notes saying "He
called in to cancel and agree to make final payment"
Then it says, "he didn't call back to cancel" ...##%&**#..
Are they stupid? or are they just plain theives?
If he agree to pay the final payment for CANCELLATION, and
THEY KNOW THIS, why would they reinstate him back on the service
after the FINAL payment? It should've been marked as
"Cancel service at receiving the final payment", not "When
he pays the money, reinstate him and start robbing him again!
After 2 hours of "conversation" with the customer service,
well.. mostly holding, the guy gives me lousy $32 credit on
over $160 bill (services which he didn't use at all).
When I asked him to wave the reconnection fee, his response
was, "I'm only giving one of them, I can do that instead,
then you will be losing money. I can do that too."
I don't know, I think he was threatening me with $3 discount.
WOOOOO~~ I'm really scared.
At this point, I hung up and looked for others who are not
satisfied with Rogers' services. This is a great site!!
So, in short, I really really REALLY hate ROGERS!
Thank you for listening.
This company ROGERS is just
sickening! They lie to their customers, gouge them whenever
the opportunity presents itself and no one does anything about
it! They are too big for the Better Business Bureau and they
run the freaking CRTC!! On top of that, their head monkey,
John Tory now has political aspirations. Gee
if he has some agenda with running an entire city???
Can you imagine if Torontos
police, fire and other emergency and social services are controlled
by this lunatic? What can be expected? Will 9-1-1 will only
be accessible through the ROGERS network?? Will the fire dept.
will make you sign a contract before they extinguish your
and if they use more than the agreed amount of
water, will it cost extra? Will ambulance drivers yield their
vehicles to ROGERS installers?? Stop the insanity! Cancel
your ROGERS services and vote for anyone but John Tory!
From: Chloe D.
Date: October 9, 2003
Subject: I hate Rogers too
About two years ago I was working
for a Rogers radio station in Alberta...I worked there for
a little over a year when word got out of cut backs and layoff's...to
our great relief however, our larger sister station set up
a big party for us at the small station, as reassurance that
our jobs were safe...after being wined and dined, we were
assured by our boss that our jobs were safe and they would
do whatever it took to keep us within the company should something
happen...We left the party feeling drunk, full, and quite
satisfied and confident that we would be ok...You can imagine
my shock when I received a phone call from my boss saying
that my position had been terminated as a result of the cut
backs...when asked if I would be getting my old position back
(the one I had before I was promoted) I was told that yes
I would...i waited and waited and never heard back, after
a series of traced calls and dozens of messages to my boss,
still nothing...I tried for month's to get a hold of him and
he never ONCE returned one of my calls...perhaps he was still
suffering the consequences of coming out of the closet, none
the less, that wasn't my problem and I never understood what
I did to be treated the way I was. It turns out they never
gave me my old position back because the new and very inexperienced
girl who replaced me was cheaper than I was...(they figured
because she was less experienced and did not hold proper credentials
for the position, they would not be obligated to give her
a raise nor promote her...they figured she would be perfectly
happy working the same job for the same awful pay for years
to come)...so there you have it...a classic tale of being
"fucked over" to the best of a company's abilities...To this
day my boss has never provided me with the reference he said
he would give me to help me get another job...the last I heard
he was still wavering back and forth with his sexuality, and
the station has gone down hill...from a well respected station
run by 8 credible individuals, so being run by 2 co-hosts and a
high school student. Way to go Rogers...and THANKS by
the way for turning me off from the industry all together...you
saved my life...
I think youre vague
enough about where you worked that I dont have to worry
about outing your boss, which by the way I certainly cant
confirm or deny. I also dont think it was worth mentioning,
but people say the strangest things when they're upset.
We have seen in the past
that ROGERS cares as much for their "cogs in the wheel"
as they do for their customer base. That by the way is very
little. However, it seems that youre mad at one person,
specifically your boss. But what the hell
enough to a "ROGERS" rant for my liking. Good luck
with your future employment.
From: Carole or Dan
Date: October 11, 2003
Subject: x-box and crappy
One year ago we made a major
mistake. We dropped our telus account because my 16
year old daughter wanted one of those x-boxes that she saw
on tv. First of all there was a major drop in reception
quality here in Victoria,B.C. making the phone useless in
most places, but worst of all the x-box has broken down 4
times and is currently away again. Is there anyway to
get out of these contracts as we have one year to go.
Thanks for your help.
This rant is a real puzzler.
It seems to be missing some key information. Like, for example,
stating somewhere that your cell phone service is currently
through ROGERS. See, that would make it a "ROGERS Rant".
Im taking a leap of faith and assuming that is the situation
I really cant advise
you on how to get out of your contract. If you check the following
you may find someone to answer your question. Its a
forum for mobile phones. Simply scroll down the page after
clicking on the link and look for "Provider Discussion"
and youll find a link for ROGERS. Post your question
there and someone may be able to help you out. Good Luck.