From: steven l.
Date: November 6, 2003
Subject: want a damn good
well i haven't been a rogers
customer that long, but this little story takes place over
three months, i bought a cell phone from them and it never
seemed to work properly but i just let it go cause of the
area im in. but one day i turn on my phone and i have no serivice
so i of course very angry i walk into my nearest rogers and
they tell me it might be 6 weeks before i get it back. so
i fliped cause i have a business to run plus i use it like
a house phone. anyway they send it way for a week and when
it comes back they can't fix it so i have to wait another
10 days for a cheap piece of crap that i can't stand and of
course it worth like 10 bucks at the most. Not $300 that i
paid for my phone. It didn't have any of the feartures that
i had on my last so i call rogers and they tell me to go on
this longdistance plan so i do thinking it would save me money
and then they tell me that i only signed for 150 anytime minutes
which my ccontract says i signed for 350 anytime minutes so
they tell me that im mistanken so i pulled out my contract
in rage and fucking sweared at them left and right and all
they can say is fax the contract over so of course i try because
they have been charging me for all the minutes i have gone
over but remeber according to my contract i have 350
minutes so im gettting fucked since day one so i try to fax
it over and i cant cause some bozo can't give me the right
fax number and now with the other fax number i can't seem
to fax it over . I really want out of my contract but i have
only been with them for like 3 months so they owe me some
big time cash there is no way that my bill is 120 each month,
like give me a fucking break. I am so sick of rogers and they
can kiss my ass.
very pissed off rogers customer
Youve got every right
to be frustrated. You are definitely getting cheated. Why
are you surprised though? I wish people would check sites
like this before they made their decisions. It would save
time, money and sanity.
A little advice sending
me an e-mail is not like chatting to me on MSN. Start your
sentences with an upper case (capital) letter and take 15
seconds to use the freaking spell check.
From: Paul T.
Date: November 7, 2003
Subject: INTERNET alternative
I think its worth mentioning
the Look also provides a cost-effective alternate high-speed
Internet service. With Look, theres the option of both
Wireless and DSL connections. In addition, they also have
"bundle" discounts for ordering Internet and TV
similar to the Rogers and Bell bundles. Have a look at their
bundle page here: http://www.look.ca/tv/bundle.html
Ive been with Look for
TV and Internet for 6 months now after canceling my cable
and Hi-speed Internet with Rogers. (I was finally fed up when
they increased basic cable by a few dollars and Internet by
20% with less than 15 days notice.) Ive been very pleased
with the service so far and have experienced no outages (with
the exception of the day after the big blackout.)
I figure that Im now
saving over 25% off of my monthly cable and Internet bill
and am getting digital TV, more channels and more reliable
Internet service with Look. (Comparing Rogers (Analog)
Ultimate TV Pack + Hi-Speed Internet at 86.15 with Looks
DSL and Plus TV bundle at 63.95, before installation, taxes,
equipment, etc. Granted, I had more equipment costs up front
with Look, but I calculated that the payoff would be less
than 8 months and the equipment will be fully paid for by
Hope this helps
P.S. Thanks for the entertaining
A satisfied ROGERS customer
is an Ex ROGERS customer. There you go people, another great,
reliable and more cost effective alternative to ROGERS. There
are so many out there. Dont give these talking monkeys
your hard earned dollars because as youll notice, before
this submission, there are another 200 people that will tell
you ROGERS just doesnt appreciate your business.
Im going to add Look
Communications to the Internet Alternatives section A.S.A.P.
From: Melanie B.
Date: November 14, 2003
Subject: I'm Lovin It and
You'll Love My Rant - Watch for it in The Toronto Star
You are the BEST
lovin what you have done and are doing, WAY TO GO!!!
Below you will find my Nightmare
story with Rogers AT&T that I sent to Ellen Roseman at
The Toronto Star Newspaper (Business Section), she just contacted
me after receiving a response from Rogers AT&T and will
be going with the story (hopefully in tomorrows edition,
The Saturday Toronto Star). Rogers Communications Officer
received a forwarded copy of my E-mail to Ellen Roseman to
which she was asking for a comment from them. At 5:00 P.M.
last night I received a call from the Vice President of Credit
& Collections apologizing for all the wrong doing that
had been done, she said she was, "Shocked, appalled,
embarrassed and couldnt believe that all the events
had occurred in the manner they had". She advised me
that she had her staff and all representatives that we spoke
to involved with looking into our matter and every contact
we had made from 9:00 A.M. that morning until the time she
placed the call to me at 5:00 P.M. Nice to see them chasing
their ass and bent over the barrel for a change <lol>.
At any rate Ellen Roseman is
still going with the story and advised me she would do the
article despite their resolution to my matter (which by the
way was what they should have done in the first place). Ellen
told me about your e-mail to her and your Web Site and told
me to have and look and enjoy
well I cant tell
you how much I have enjoyed your Web Site and initiative.
I really want that T-Shirt!!! Actually three, one for each
I HATE ROGERS T-Shirts? Consider it done Melanie!
Have a GREAT day! Keep up the
P.S. Check out my business Web
youll have a laugh at the business I started
in January 2003. Go to www.outlooksolutions.ca
Story As Submitted To Ellen Roseman At The Toronto Star:
I read your column often and
have a story to tell you that I hope you will be able to publish
and assist in its resolution as well as draw attention
to the tactics that Rogers AT&T are pulling on their consumers.
Here is my story.
I was diagnosed with a chronic
health issue in May of 2002; I could have applied for disability
but chose to work around my disorder instead. I am not capable
of being employed full-time with a corporate company, as we
all know they want healthy people they can work to death and
anyone with disabilities or health issues wont last.
Since January of 2003 I have
worked hard to build a business, unfortunately with lack of
help from the banks, corporations who keep the little guy
out and the stress of building a business my health became
worse. My financial situation has become desperate, medications
that I needed to take to control my disorder were no longer
affordable (partly due to utilities such as Enbridge, Rogers
Cable and Rogers AT&T being completely inflexible and
forcing us into what worked for them
pay, pay, pay
I have wanted to write to you
about my experiences with Enbridge and Rogers Cable before
but had enough battles to fight. Well today I cant take
it anymore after going through the same unethical tactics
of Rogers AT&T. My family has reduced our expenses and
lifestyle wherever we could to try and survive and meet the
basic necessities in life.
I had signed up for the Rogers
AT&T cell phone two-year deal before I knew I wouldnt
be able to maintain a full time job and that I would be diagnosed
with a serious chronic health issue. In July 2003 the finances
were drying up and the spiral downward began, my bill to Rogers
AT&T was in arrears and I have done my best to rob Peter,
Paul and then anyone else I could find to keep all the utilities
off my back and reduce the stress it was causing which was
also aggravating my health situation.
On October 27th,
2003 a Rogers AT&T representative contacted me (Reps name:
Rama) about my outstanding balance. I explained that I was
not able to meet the payment arrangement made as Enbridge
had put the hammer to us and was going to cut our gas off
if we didnt pay them, I had to choose what was most
needed and that was gas supply. I explained to Rama that I
had a medical condition and the plight we had been experiencing.
At this point he offered me their 80/20 option, which means
they would accept 80% of the outstanding amount. I took the
day to think it over and contacted a Rogers AT&T representative
the next day, October 28th, 2003 (Reps. Name: Ursula).
I advised Ursula that I would accept the 80/20 option and
requested cancellation of my service at the end of the contract
(The contract I signed ended Nov. 2nd). Ursula
informed me that the amount I would need to pay by November
20th, 2003 was $227.00. After this arrangement
had been made I still received calls from Rogers AT&T
requesting payment of the full amount and I had to inform
them that arrangements had already been made. Then the other
day I receive a letter from them in the mail (please see attachment
of a copy of this letter) asking again to phone and make payment
arrangements and informing me that my service had been reinstated!?!?
Another part to this oh so frustrating story is that the phone
I purchased when I signed up for the contract was only working
intermittently in the summer of this year and the phone finally
crapped out in August 2003. We took the phone to a Rogers
AT&T authorized dealer as I had purchased the extended
warranty, found out from the representative at the store that
we would have to pay for servicing the phone and any replacement
parts that may be required, so we needless to say did not
get it repaired or even looked at.
Today (November 12th,
2003, eight days prior to the deadline) I went to a Rogers
Video store and honored the 80/20-payment arrangement, agreement
and commitment. I came home and phoned Rogers AT&T to
report the payment and ensure that my request for the service
to be cancelled as of the November 2nd, 2003 contract
was done as asked for when I spoke to their Rep. Ursula on
October 28th, 2003. The representative informed
me that the 80/20 option would not apply if I were canceling
my service!!!!! You can only imagine my reaction to this information.
Long story short after trying to tell the representative my
thoughts on the matter I was given the "its our
policy", "Im sorry you were misinformed by
the two other representatives, but there is nothing that can
be done" etc., I asked to speak to a Supervisor, by this
point my Husband had to handle the talking from there on.
Bottom line from the Supervisor is that we now still have
an outstanding balance of $117.42 and will go to collections
if it is not paid, reason for this amount is that I dont
qualify for the 80/20 option due to cancellation of a service
my family cannot afford. Even after my Husband provided her
with the time, date, location that the payment was made as
well as the payment authorization number from the receipt
he was told that no decision could be made for 48 hours until
the payment was posted on their system and she would get back
to him then with a decision in regards to our outstanding
balance. She also advised him that we would have to call back
after the payment had been posted to cancel the service (I
guess so they can make some more money off of our backs for
a few more days, just lovely) We cant afford to pay
this new amount and it is beyond me how I incurred such a
high amount when my service has been suspended since September.
My Husband did his very best to explain the entire situation
to which they dont seem to care if my Son is going without
food and I without the medications I need to keep my disorder
somewhat in control. . After mulling it over for a few minutes
my Husband called back and told them to log the following
in their computer system under our account "As far as
we are concerned our account is paid in full and that any
further balance should be sent directly to collections and
well take it up in court".
My Husband assured Rogers AT&T
that we would be contacting you and that they should watch
for this story if they think they can just steam roll over
people without any consequences. This is so unjust that when
they do send it to collections we are going to fight it in
court no matter what it takes. Where is the accountability
with these corporations
do I really still live in Canada?
Can you trust anything a company representative tells you?
Is it our fault the Representatives knew I was canceling and
still accepted the 80/20 rule. I cant sit on their end
and ensure that what I am telling them is being logged correctly
in the computer and from my experiences with all the utilities
this year there is a high error rate in communications occurring.
Much of this due to the outsourcing they have implemented,
just look at the phone calls I received after making payment
arrangements? The proof is in the pudding as the old saying
I hope you find this story
as disgusting as I do and would be willing to write an article
about it. Please feel free to contact me by phone or e-mail
for any further details or information you may require. Thank
you for your time and assistance.
Melanie, I dont even
know where to start with this one. You were treated horribly
horribly. ROGERS looks at their entire customer base as a
dollar sign, nothing more significant than that. The way they
try to nickel and dime people is shameful. Whats
worse is the length that you had to go to, to resolve your
To see Ellen Rosemans
article on line CLICK
Melanie B. has over 20 years
experience in Customer Service, Marketing, Production Planning
and Sales. Check her website here - www.outlooksolutions.ca
Good Luck Melanie.
From: SpongeBob SquarePants
Date: November 14, 2003
Subject: Same old crap
First some info... I have both
StarChoice and ExpressVu satellite TV. I have worked for contractors
both companies as a technical manager - in charge of
network design for MDU's (multiple dwelling units - ie apartments,
condos, townhomes). I also have C band (big dish) as well
as free-to-air digital satellite and maybe even a couple of
other services. There isn't a satellite service in North America
that I am not fully familiar with, pros and cons.
I know a good product when
I see it, and I know when customers are not happy with a product.
I know how the products work.
So one day .....
Where I live (apartment building)
Rogers re-wires the whole building so we "enjoy" high speed
internet and (semi) digital television. Woohoo am I excited!
So now I have FULL cable package,
which I do not pay for. After 6 months I get a letter - If
I don't pay up my services will be cut off. BOOHOO I'm devastated
- NOT. After a week I get the phone call....
Sales Droid): Hello Mr. XXXXX, this is... (blah blah blahblah).
Me: I don't
want your service even if it was my only choice available.
RSD: Well we
are the only provider in your building.
Me: We have
Look TV (blech) as an alternative in the building, Personally
I have gone to StarChoice, which is a much better product
than your crap (I'm so eloquent).
RSD: Well with
satellite you can't get local channels.
That's why I have every local Toronto channel plus locals
from every other major city in Canada, which your service
RSD: No, you
can't get locals on satellite.
Me: Give me
your email address and I'll send you a screen capture of my
on screen TV guide. (Plus I'll spam the shit out of you and
post your address all over the net)
RSD: No, I
can't do that
Me: Then don't
tell me I'm wrong when I'm looking right at the guide - you
obviously don't know what your talking about except what your
poorly written script tells you.
RSD: Well with
Rogers you can watch on more than one TV at no extra charge,
and you won't lose your signal when it rains.
Me: Not if
I want similar programming - I have to rent your partially
digital box and pay more than I would with satellite. And
I never lose signal when it rains. (.. because I know how
to properly install it and I went to larger than normal dishes,
except on Bell, which I rarely watch. They made the mistake
of advertising the shit out of having the smallest dish, which
means the quickest to experience rain fade - plus their technology
sucks the worst of any satellite tv company - but it's still
better than Ted's (Rogers) product)
RSD: You would
not pay more.
Me: You are
so full of shit, would you like me to email you a price comparison
on SIMILAR packages, not your Rogers nazi propaganda which
instead of comparing apples to apples compares apples to rocks.
(Plus I'll spam the shit out of you and post your address
all over the net)
RSD: Mr. XXXXX
there is no reason to use language like that.
Me: Yes there
is , you're a fuckin moron who is reading lies from a script,
trying to rip me off on a shit service.
RSD: Mr. XXXXX
we offer the best product at the best price.
Me: You offer
the shittiest product at the worst price.
Lo and behold, my cable was
cut off the following week. Now every month I get a letter
in my mail with the latest scam offer from Ted's droids. Up
yours Ted, you suck.
Carry on Rogers haters !!!
I like this SpongeBob SquarePants.
From: Jeff P.
Date: November 14, 2003
Subject: Sick CRTC on rogers
... hurt them in the pocket book !
Rogers is starting to send nasty
emails to users who download over their standards. They
are threatening to cut off service for 7 days. They
are doing this because they plan to offer a new service (at
a significantly higher price) with higher download thresholds.
That is true greediness. If you started a "Rogers Petition
list" and contacted the CTRC, this would foil their plans
big time... Brand image is very important to Rogers...
You would be seen as a true a consumer advocate, a watch dog
that keeps Rogers in check... suggest you start a new web
site and call it www.rogerswatchdog.org..
This would piss them off more
than anything... to be able to ruin their greedy little plans...
Of course they will have lobbyist in Provincial and Federal
Government that influence the CRTC to approve this ...
but that is easy to overcome, just find out which politician
they support(via political contributions) and advertise it
on the website(that is legal)... Think about it, that
crook John Tory has gone into politics... I'm sure he will
still have connections at Rogers....
You hurt them with the truth...
This is really a controversial
topic as of late. Too controversial for me. I like to keep
things relatively light. There are endless message boards
and chat forums discussing it to death. If people dont
like the policy, then its just another reason to drop
ROGERS as your ISP. With that said, Im done.
one other thing,
Im not a crusader and I dont want to keep ROGERS
in check and I dont care what the CRTC does either.
Im a lazy guy with a chip on my shoulder from being
dicked around by ROGERS. I have no interest in being David
to ROGERS Goliath. Im just going to find someone
better to deal with. ROGERS is too big to fight the way you
suggest. So my advice is plain and simple, if you dont
like the service or the product or the treatment you receive,
FIND AN ALTERNATIVE.