To: [email protected]
January 21, 2022 1:29 PM
received my invoice from Rogers last evening and I
have not stopped thinking about it. Not realizing
both services were double billed I called customer service
complaining about the cable bill. I was told because
I now have a cell plan with them and agreed to have both
services on the same invoice changed the billing cycle.
My billing cycle was always from the 15th of one month
to the 14th of the next for the cable services.
What has changed is on this invoice I am billed for Dec
15 to Jan 14 plus Jan 15 to Feb 14. What I
see here is billing in advance. I also see this
as a license to steal. An extra couple of hundred
$ from a few million people (in one shot). I need
to know if this is allowed. How many of us can be
paid in advance for services not yet rendered?
get back to me. I feel this treatment in the long
run is cutting off the hand that feed you.
sounds to me like you just found a good enough reason
to dump ROGERS. Billing in advance has become pretty common,
but only with companies I HATE! I feel the same way as
you do. It doesn't seem fair at all to have to pay for
a service you haven't even used yet. My suggestion would
be to (big surprise coming up) CANCEL ROGERS and go with
someone that doesn't use this billing practice.
To: [email protected]
January 22, 2022 1:47 PM
Rogers "free" picture messaging
I start my rant I must express my gratitude, your site
has truly brightened my day. I plan to visit it often.
Away we go...
In November my girlfriend purchased a family plan (NEVER
AGAIN) on a 2 year contract. All the freebies were nice
(lulling me into a false sense of security) and I thought
Jeez, I guess I should have gotten a new cell phone more
recently (I was a cell phone pioneer who gave it up after
trying to deal with everyones favourite company...though
at that time they were still Cantel Rogers). I was fooled
into think that maybe just maybe someone had finally training
their CSRs. I also was enthusiastic about trying the the
new promotion, free picture messaging (PM). I called a
CSR to make sure I had everything setup correctly, and
that when they said free they actually meant free. I specified
by asking about data charges for the data being sent and
was told that it was included in the promotion.
*Roll 'Jingle Bells' song*
Rogers was kind enough to send me a little xmas gift.
$132.00 of data charges. I was on the phone immediately
with CSR. They apologised and explained that the system
hadn't been set up properly, that any data whether picture
or data had been lumped into the 'Other Data'(OD) category
and that I had been unfairly charged. (I should have felt
the fisherman releasing the line a little more to make
sure I was hooked) I was credited that money and was told
that the problem had been corrected.
*Roll ' Just Once' song*
January...the first month of a brand new year ... brand
new year of ripping off customers. Those bastards really
gave me the screw with their latest bill. I was charged
5 cents for my PM and $73 for OD. I calle dto get it fixed...the
3 hours of bouncing back and forth between billing and
tech support did not lighten my mood.
Bitchy Billing Voice:
Sir if there is a problem it is not with your bill, it
says other data if it is not other data then that needs
to be addressed by Tech support.
Snotty Tech Voice:
Sir the system is designed in a manner to filter data
traffic to either the 'browsing server' or the 'mail server'
obviously you've been using the internet. I don't need
to verify it sir. This is a billing related problem since
you are having a problem with your charges.
I ended up being promised a call for a manager.
*Roll 'A-team theme' song*
Along came 'Sandra':
1. Not a Manager
2. Not helpful
3. Not informed
The 'official' tune I've got from them now is that they
charge people 2 times for PM. So in other words to hell
with what they said on their website and to common sense.
I send an email with a 10kb text attachment and get charged
5 cents/kb. yet the same email with a picture attachment
would instead cost me 5 cents/kb AND 1.5 cents/kb simply
because it is a picture( I was unaware that .jpgs were
transmitted in a special way with the magical internet
elves working their little fingers to the bone). Secondly
I also enjoyed another of their creative billing practices...1
attachment multiple receivers. Instead of being charged
the data sent from my phone (lets say 50kb) to their server
which I assume is the part that 'costs' them more money,
I was instead charged for 250kb because I multiple emailed
5 people. so the 50 kb they received was repeatedly sent
5 times over their land line.
and now I wait for a call from Sandra's manager...I'm
sure I'll be waiting awhile.
thx for your site...I was going to try to use fuck more
but Rogers has sucked alot of the life from me that I
don't even have enough energy to be creative with profanity.
with the profanity lacking, your message comes through
loud and clear. The only things ROGERS will give for free
are bad advice and empty promises. If you're paying 1
cent for something it's not free. "FREE" is the most popular
word used in advertising and you always have to pay for
whatever is "FREE". I really don't know what else to say...
To: [email protected]
January 23, 2022 2:32 PM
I HATE ROGERS
I as well hate Rogers, and anything affiliated with them.
I activated a mobile account with them in the beginning
of October 2003, with the new Motorolla T720. In the first
week of December 2003 the phone stopped functioning (never
been abused, dropped.etc.) I called the appropriate
numbers and from then up until a week ago I was calling
numerous stores and it seemed that no one wanted to help
me they kept suggesting other stores and in the end they
all suggested the direct location in Scarborough with
is far out of reach for me. I spoke to the idiot customer
representatives over and over, now I have a file in their
database! A representative forwarded me onto the Motorolla
hotline, of course they placed the blame back on Rogers,
no one wanted to accept responsibility. No help until
last week when I was sent to a location in York Mills,
still a 40 minute drive away from me. So after weeks of
paying with a broken phone and no service I finally got
to hand my near brand new phone in for repair. I insisted
that there was no physical damage to the technician and
asked if I could be put on priority status after I explained
my long ordeal yet again. Then they wanted to charge
me $25 on top of all my distress for a loaner phone. He
said that there was nothing that he could do. I
couldn't believe these people, after all the horrible
treatment I received, I had to pay for something that
should have been granted for me. So I called "customer
service" again that night and explained my whole
story for the nineth time. I spoke to a decent representative
and told me that he would credit my account when I pay
the loaner phone fee, but for all the horrible service
and frustration I had been going through for weeks, all
he said then was "sorry". So no compensation
for 7 weeks of paying without a phone, but I
will be credited back for the loaner phone, which I think
should have been free in the first place. They really
do not value me as a customer. Just overall completely
terrible customer service, I will not be renewing my contract
in September 2004. Forget to take care of your customers
because you could do fine without us right?
buy a phone or product directly from ROGERS if it's available
somewhere else like Future Shop for example. If you had
experienced the same problem with something you bought
at Future Shop, you simply take it back and they will
handle everything for you. ROGERS does not stand behind
anything they sell. Their excuse right away is, we're
ROGERS, that phone is Motorolla - call them, not us. And
you're absolutely right, ROGERS still has that monopoly
mentality and you switching to an alternative is not even
a little bit of a concern to them. Unless you happen to
tell a CSR, "I'm switching to an alternative." Then (and
only then) will you start to receive decent customer service.
However, once they get you to sign up again, they forget
all about you all over again. It's a vicious cycle, easy
to avoid by not using them at all!
To: [email protected]
January 26, 2022 2:24 PM
was just wondering if there is anyway of getting
out of a contract without any penalty fee? I am
in a contract that will be over in June, however if I
were to break the contract now, my penalty fee will be
info will be greatly appreciated.
want my advice, pay the $100 and go to an alternative.
Between now and June I'll bet you that same $100 you can
find another provider that will save you the $100 with
one of their competitors' plans.