To: [email protected]
From:
James T.
Date:
January 17, 2022 11:56 PM
Subject:
Nice html rant
Dear
ihateROGERS.ca,
Below
is an excerpt from my website regarding a recent Rogers
experience. I hope you will enjoy it and free to post
it on ihateROGERS.ca.
Link
to the posting on my site: www.jamestilberg.com or
http://www.jamestilberg.com/musings/?Year=2004&Month=01#01.17_11:04P
Cheers,
James
IhateROGERS.ca
Comments
Click
on the link(s) above to check out James' story. It's great
and it's interactive ‚ a must see for anyone reading this.
Sorry
James, but to keep this short I figured I'd let everyone
check it themselves, rather than re-post your post
To: [email protected]
From:
G. S.
Date:
January 19, 2022 1:54 AM
Subject:
Rant
Hi,
I
currently work for Fido so you may consider me a little
bias but I love your site. Rogers has always been number
1 in bad customer service and that is info from people who
used to work for them prior to coming to Fido.
Here
is my small story and I hope you enjoy it.
I
purchase a handset from Rogers, which wasn't available in
Canada via other companies. I had it unlocked in order to
use it with Fido.
Now
this phone uses allot of juice depending on how much it
is used thus I wanted to buy a spare battery in case I needed
it.
I
went from store to store and retailer to retailer asking
if they had it.
The
flagship store told me that phone wasn't sold by them thus
they didn't have one. I actually had to show them the phone
on their own site to prove to them they sold it.
From
one store to the next I got different answers.
The
phone is too new.
The
phone is too expensive
There
is no demand for batteries yet for that model.
At
each store I went to I asked if they could order it and
each time they said yes.
Some
even tried to sell me batteries not made for my phone, which
could be dangerous and also harmful to the phone.
So
it's been about 3 months now and I asked at least 10 stores
to order it. Since I was waiting for so long for such a
basic battery I called these stores.
They
told me it could take from 2 weeks to 6 months depending
on when they decide to get them.
I
told them what kind of answer is that? Its like saying be
there between 8am and 10 pm for a call its absurd.
I
called customer service and got the same story order it
and we will never know when it should arrive.
Im
thinking what kind of operation is this you sell a phone
but not the battery for it?
What
if you loose that battery? Buy a new 700$ phone?
I
sent them an e-mail which is below (name removed) and guess
what?
Rather
than reproduce the (lengthy) e-mail & response in full,
here's a synopsis:
Dear
ROGERS, I bought a phone, I need an additional battery,
none of your outlets can help with this purchase. What should
I do?
Dear
Customer, contact NOKIA and ask them.
They
pass the buck. Instead of telling me why they dont have
any or when they will be getting some they say to call the
manufacture.
Sorry
but in my book you sell a product that requires a certain
item to work you better have it.
Any
ways long story short they have no idea what they are doing
there. Sure it may be a big company but make sure to have
the products you sell available or at least an idea of when
they would be available.
Here
is another great example on how they rip you off. A 64MB
memory card for my phone is being sold at 171.75$
http://www.shoprogers.com/store/wireless/content/phones/Phone_Details.asp?name=
Nokia%203600&number=64&shopperID=6C86U49Q2LKX9KAB5F57LJB9V73L018A
Nokia
is selling the same exact memory card at 69.95$ US and thats
the price directly to customers not large companies whom
can buy bulk at lower costs.
http://www.nokiausa.com/nokia_accessories/3600/1,1424,70,00.html
Even
if the Canadian dollar was only worth 50 cents US it still
doesn't add up. In my opinion a Cell phone provider should
not try to make profits off accessories or handsets but
off the service they offer.
Is
Rogers that greedy that they try to make up for it by charging
more on everything? Yes
I
dont know if you heard about this but Rogers is thinking
of entering the US market. I hope they do so they can eat
one on the chin. Keep in mind all bad decisions and screw
up on behalf of the company is passed on to their customers
so there may be harder times ahead.
Well
enough of my ranting and keep up the good work.
Someone
has to
IhateROGERS.ca
Comments
On
one hand I agree with you and on the other (I HATE TO SAY
THIS) I agree with ROGERS. They couldn't sell you the battery
you wanted for whatever stupid reason, so they advised you
to contact the manufacturer. I agree, they should be able
to provide accessories for their products and they should
be readily available. But since they couldn't give you what
you needed at least they gave you an alternative for someone
who could.
That
should be an acceptable solution, considering you continue
on with how they gouge consumers when it to comes to their
pricing for accessories. You went through the ringer for
nothing with ROGERS, but at least you didn't have to pay
4 times the price for the battery you wanted if they did
have it.
To: [email protected]
From:
Susanne
Date:
January 19, 2022 12:57 PM
Subject:
Leaving Rogers
Dear
ihaterogers.ca:
I
was pleased to use your website to find an alternative to
Rogers strangle hold on the cable TV market.
When
I moved I was told that I was calling too early to receive
free installation of new service, and should call back at
a date sooner to my move date. (I called about a month before
I was to move). So I did what I had been wanting to do for
years--found a satellite TV provider.
The
best (worst) part of all this was leaving Rogers. They have
a new manipulative customer service 'line'--'Rogers has
given you good service for x number of years--we should
be given another chance.'
Hardly.
As if they had given good customer service before. Ha.
Sue
from
Toronto
IhateROGERS.ca
Comments
Providing
alternatives is exactly what I'm here for Sue - that and
giving the finger to ROGERS, so to speak. You know you'll
be thankful you didn't give them another chance. And you're
absolutely right, if they gave good service, you wouldn't
be canceling, so why would you give someone who sucks more
chances to fail you? That's what you call ROGERS logic.
Never look back!
To: [email protected]
From:
Shafi K
Date:
January 19, 2022 4:05 PM
Subject:
Your site is the shit
I
recently read your the
scoop section and wow what a response I received from
these cock suckers when I called rogers.
I
got me a V60 free plus all the added feature free
I also got 3 month unlimited calling FREE!!!
Now
thats customer service baby!!!
You
site rocks and all those idoits bashing your site blow,
they need to get a life or do something usefull like you
are.
Keep
up the good work
DA
DUAN
IhateROGERS.ca
Comments
I'll
tell you the truth, I can't verify any of that info posted
in "The Scoop" story / e-mail because I don't have ROGERS
to contend with, but I'm glad it worked for you. And you're
right this site is "the shit" and it most certainly does
rock. I will keep up the good work and thank you.
To: [email protected]
From:
Jennifer P.
Date:
January 19, 2022 5:35 PM
Subject:
please help me with internet alternatives
Hello,
Love your site - btw, the Rogers installer told me about
it - how's that for ironic?
I, like you, did not want to go with Rogers for high speed
internet. I checked into smaller companies offering
DSL and went ahead and signed up for a new account.
I purchased the modem and then waited for the acct to be
setup so I could start some high speed surfing.
Well, after a week of my modem not sync'ing I was told that
although my phone number shows up as being in a DSL zone,
in fact I am too far (6.1 k) from the ???? (whatever you
have to be close to, to get DSL). So, as far as I
know I have no option other than Rogers for high speed???
My
understanding is that all companies offering DSL (including
Primus) use the same Bell phone lines. Please correct
me if I'm wrong....I'd love to have other options.
To make matters worse, I broke down and ordered Rogers and
then when the installer came on the weekend, he couldn't
figure out where the main cable line was coming into our
house and wasn't sure if maybe we had a cable amplifier??
somewhere in the house and then gave up on my
installation - saying maybe in the spring we could locate
the main cable line to our house!!! So again I'm out
of luck.
Do you have any other options for me? What is ISDN?
Does it still require Bell lines?
Thanks for any tips you can provide.
Regards,
Jennifer
IhateROGERS.ca
Comments
The
ROGERS installer told you about this site? How hysterical
is that?
Now
I may be wrong about this, but if one company can't provide
you with DSL, then none of them can. I believe it has something
to do with Bell providing that potential with their installed
phone lines/cables. To check for yourself though, pretty
much all of the alternatives for ISPs have websites where
you can enter your postal code and they'll check automatically
if you're DSL ready. Satellite for Internet service may
be an alternative you can consider also.
Here's
a link for information on ISDN http://www.webopedia.com/TERM/I/ISDN.htm
