To: [email protected]

From: James T.

Date: January 17, 2022 11:56 PM

Subject: Nice html rant


Below is an excerpt from my website regarding a recent Rogers experience.  I hope you will enjoy it and free to post it on

Link to the posting on my site: or


 James Comments

Click on the link(s) above to check out James' story. It's great and it's interactive ‚ a must see for anyone reading this.

Sorry James, but to keep this short I figured I'd let everyone check it themselves, rather than re-post your post

To: [email protected]

From: G. S.

Date: January 19, 2022 1:54 AM

Subject: Rant


I currently work for Fido so you may consider me a little bias but I love your site. Rogers has always been number 1 in bad customer service and that is info from people who used to work for them prior to coming to Fido.

Here is my small story and I hope you enjoy it.

I purchase a handset from Rogers, which wasn't available in Canada via other companies. I had it unlocked in order to use it with Fido.

Now this phone uses allot of juice depending on how much it is used thus I wanted to buy a spare battery in case I needed it.

I went from store to store and retailer to retailer asking if they had it.

The flagship store told me that phone wasn't sold by them thus they didn't have one. I actually had to show them the phone on their own site to prove to them they sold it.

From one store to the next I got different answers.

The phone is too new.

The phone is too expensive

There is no demand for batteries yet for that model.

At each store I went to I asked if they could order it and each time they said yes.

Some even tried to sell me batteries not made for my phone, which could be dangerous and also harmful to the phone.

So it's been about 3 months now and I asked at least 10 stores to order it. Since I was waiting for so long for such a basic battery I called these stores.

They told me it could take from 2 weeks to 6 months depending on when they decide to get them.

I told them what kind of answer is that? Its like saying be there between 8am and 10 pm for a call its absurd.

I called customer service and got the same story order it and we will never know when it should arrive.

Im thinking what kind of operation is this you sell a phone but not the battery for it?

What if you loose that battery? Buy a new 700$ phone?

I sent them an e-mail which is below (name removed) and guess what?

Rather than reproduce the (lengthy) e-mail & response in full, here's a synopsis:

Dear ROGERS, I bought a phone, I need an additional battery, none of your outlets can help with this purchase. What should I do?

Dear Customer, contact NOKIA and ask them.

They pass the buck. Instead of telling me why they dont have any or when they will be getting some they say to call the manufacture.

Sorry but in my book you sell a product that requires a certain item to work you better have it.

Any ways long story short they have no idea what they are doing there. Sure it may be a big company but make sure to have the products you sell available or at least an idea of when they would be available.

Here is another great example on how they rip you off. A 64MB memory card for my phone is being sold at 171.75$

Nokia is selling the same exact memory card at 69.95$ US and thats the price directly to customers not large companies whom can buy bulk at lower costs.,1424,70,00.html

Even if the Canadian dollar was only worth 50 cents US it still doesn't add up. In my opinion a Cell phone provider should not try to make profits off accessories or handsets but off the service they offer.

Is Rogers that greedy that they try to make up for it by charging more on everything? Yes

I dont know if you heard about this but Rogers is thinking of entering the US market. I hope they do so they can eat one on the chin. Keep in mind all bad decisions and screw up on behalf of the company is passed on to their customers so there may be harder times ahead.

Well enough of my ranting and keep up the good work.

Someone has to Comments

On one hand I agree with you and on the other (I HATE TO SAY THIS) I agree with ROGERS. They couldn't sell you the battery you wanted for whatever stupid reason, so they advised you to contact the manufacturer. I agree, they should be able to provide accessories for their products and they should be readily available. But since they couldn't give you what you needed at least they gave you an alternative for someone who could.

That should be an acceptable solution, considering you continue on with how they gouge consumers when it to comes to their pricing for accessories. You went through the ringer for nothing with ROGERS, but at least you didn't have to pay 4 times the price for the battery you wanted if they did have it.

To: [email protected]

From: Susanne

Date: January 19, 2022 12:57 PM

Subject: Leaving Rogers


I was pleased to use your website to find an alternative to Rogers strangle hold on the cable TV market.

When I moved I was told that I was calling too early to receive free installation of new service, and should call back at a date sooner to my move date. (I called about a month before I was to move). So I did what I had been wanting to do for years--found a satellite TV provider.

The best (worst) part of all this was leaving Rogers. They have a new manipulative customer service 'line'--'Rogers has  given you good service for x number of years--we should be given another chance.'

Hardly. As if they had given good customer service before. Ha.


from Toronto Comments

Providing alternatives is exactly what I'm here for Sue - that and giving the finger to ROGERS, so to speak. You know you'll be thankful you didn't give them another chance. And you're absolutely right, if they gave good service, you wouldn't be canceling, so why would you give someone who sucks more chances to fail you? That's what you call ROGERS logic. Never look back!

To: [email protected]

From: Shafi K

Date: January 19, 2022 4:05 PM

Subject: Your site is the shit

I recently read your the scoop section and wow what a response I received from these cock suckers when I called rogers.

I got me a V60 free plus all the added feature free  I also got 3 month unlimited calling FREE!!!

Now thats customer service baby!!!

You site rocks and all those idoits bashing your site blow, they need to get a life or do something usefull like you are.

Keep up the good work

DA DUAN Comments

I'll tell you the truth, I can't verify any of that info posted in "The Scoop" story / e-mail because I don't have ROGERS to contend with, but I'm glad it worked for you. And you're right this site is "the shit" and it most certainly does rock. I will keep up the good work and thank you.

To: [email protected]

From: Jennifer P.

Date: January 19, 2022 5:35 PM

Subject: please help me with internet alternatives


Love your site - btw, the Rogers installer told me about it - how's that for ironic?

I, like you, did not want to go with Rogers for high speed internet.  I checked into smaller companies offering DSL and went ahead and signed up for a new account.  I purchased the modem and then waited for the acct to be setup so I could start some high speed surfing.

Well, after a week of my modem not sync'ing I was told that although my phone number shows up as being in a DSL zone, in fact I am too far (6.1 k) from the ???? (whatever you have to be close to, to get DSL).  So, as far as I know I have no option other than Rogers for high speed???  My
understanding is that all companies offering DSL (including Primus) use the same Bell phone lines.  Please correct me if I'm wrong....I'd love to have other options.

To make matters worse, I broke down and ordered Rogers and then when the installer came on the weekend, he couldn't figure out where the main cable line was coming into our house and wasn't sure if maybe we had a cable amplifier?? somewhere in the house and then gave up on my
installation - saying maybe in the spring we could locate the main cable line to our house!!!  So again I'm out of luck.

Do you have any other options for me?  What is ISDN?  Does it still require Bell lines?

Thanks for any tips you can provide.

Jennifer Comments

The ROGERS installer told you about this site? How hysterical is that?

Now I may be wrong about this, but if one company can't provide you with DSL, then none of them can. I believe it has something to do with Bell providing that potential with their installed phone lines/cables. To check for yourself though, pretty much all of the alternatives for ISPs have websites where you can enter your postal code and they'll check automatically if you're DSL ready. Satellite for Internet service may be an alternative you can consider also.

Here's a link for information on ISDN