To: [email protected]
Date: January 29, 2003
Subject: Whinning Bitches
After reading all the bitching
on this site I must ASSume that everyone here must be perfect
at what they do. It looks like almost everyone would do a
better job then the people that are out there. Come on people,
get real , tell us where you work. I`m sure that some one
can shit on your company also. How many of you work in customer
service and have to listen to people cry about this and that
all day. Having worked in both the cable and phone industry
for various companies I can say that most of the subscribers I
have dealt with that are having these problems are real,
but the majority are full of it . They screw around with the
system then wonder why it no longer works, ie add more sets
with high quality FLEA market components and $2 phones that
were thrown out by the manufacturer. I would love to hear
how all the know it alls out there would solve the problem.
I`m sure that most of you can deal with a customer base in
excess of 5 million in a timely an accurate manner.
By the way I`d like the name of your hairdresser, he deserves
to be ranted at for the cut he gave you, or did you get that
sticking your fingers where they don`t belong. I guess I should
whine that my computer is to slow as a result of rogers also
, nothing to do with the computer I suppose. Bye the
way I am neither on rogers or bell. If you people are so unhappy
get some rabbit ears and a friggin envelope and go back to
the dark ages. Remember , IF YOUR`E NOT PART OF THE SOLUTION,
YOU MUST BE PART OF THE PROBLEM . WC
Walt, you my friend are a
jackass. Your response is typical for someone employed by
a company like ROGERS. What ever the consumers problem
is, your job is to deal with it! You dont get to pick
and choose who you help when you work in customer service.
the whining bitch Walt!
By the way, boy genius, the people pictures on the site are
ROGERS IS THE PROBLEM AND
AN ALTERNATIVE IS THE SOLUTION.
To: [email protected]
From: Lydia G.
Date: January 31, 2003
Subject: Rogers problems???
Let me tell you something
about Express VU. If you want to use an unorganized
system which bills you a month in advance and doesn't charge
you for movies until 6 months down the road and then you receive
a massive bill then be my guest and join Bell Express Vu.
I have had so many problems with them and I have only been
with them for 2 years. I will most definalty switch
back to Rogers again. The reason I switched in the first
place was because the internet service was too slow or always
down, so I didn't want the cable with one company and my internet
with another. Even when I downloaded the software for
Sympatico and hooked up the modem line it burnt my tower completely!!
I should have switched back then.
I have never used Bells
Express Vu system. My sister has it and loves it. Personally
I swear by Star Choice. I do however have extensive experience
with Bells high speed internet service and found it
to be problem free. I am not a "tech" kind of person,
but will go out on a limb and say that your claim of hooking
up a modem which in turn "burnt your tower completely"
is tough to swallow.
To: [email protected]
From: che b.
Date: February 2, 2003
Subject: UMMM how bout noooooooo
nice wesite lol ....if you
know you have cable...then you know you have to pay....right...so
if you neglect paying your bills because you are dissorganized...who's
fault is that...rogers? maybe you should have spent the time
it took you to make this site to call rogers on the phone
and ask how much you owe..and then pay it and wait for them
to sort out their billing...which they always do...just a
pointer for ya sport.
You my friend are completely
retarded. Actually that is an insult to real retarded people.
Youre referring to my billing fiasco (sorry Ill
try to use only 3-4 letter words for you) with ROGERS. Does
your head hurt from thinking? Youre e-mail is so well
written, so well put together, I envy you. Is your keyboard
missing the "Shift" button for making capital letters?
Are you familiar with the custom of using ONE period? Have
you ever heard of "spell check"?
Without going in to too
much detail, ROGERS couldnt sort their billing out in
9 months. So I seriously doubt they ever would have accomplished
that little task
just a pointer for you sport.
To: [email protected]
Date: February 7, 2003
Subject: Hatred is destructive
I have read many of the complaints
and rants over the past hour, I must say there certainly seems
to be a lot of angry people around. But I've worked
for Rogers, I've worked for Bell, I've worked for UPS, I've
also worked for Worldcom (formerly UUNET). And even
some smaller companies too. I have found that it really
doesn't matter where you (or I) go, there is always going
to be some one or some few that either don't know their job
very well, or just don't care enough to hold themselves accountable
for their own incompetancies. If a person doesn't do
the job they're hired to do, either they don't know or they
don't care. But this isn't something that appears in
a certain group, or affiliation, or any company in particular.
Its everywhere. And yes, even in big companies.
That is where management comes in, the purpose of management
is to hold employees accountable. And from a customer's
point of view, the customer holds the company accountable.
Attacking people on a personal level is counter-productive.
Many of the rants posted on this sight are really just personal
attacks on people. You (the webmaster of this sight),
and many other rants, seem to be just venting emotions and
insulting people. "IDIOTS" was a word that came up a
lot. Well, when someone calls in irate 'cause thay have
no cable reception, and the tech on the phone asks the customer
to check some cables to make sure nothing came loose, and
the customer says, "I can't, the hydro is out too, and there
is no light in the house..." Well who's being idiotic
now??? People are not idiots. People make poor
decisions some times, some more than others. But that's
human. Being prejudiced against people just because
they work for a particular company, is not much different
than being prejudiced against people for race, religion or
anything else like that. Its hate based. And I
have found that people who carry this kind of hatred, will
never be happy. There will always be something or someone
to piss these people off enough to put up sights such as this.
Its an effort to promote hatred towards people, rather than
an effort to hold a company accountable. Or try to accomplish
something productive. All these companies I have had
the priviledge to work with, receive complaints and rants
just the same. And so do all the alternatives suggested
on your site. On the flip side, all these companies
receive compliments too. Compliments that are in high
praise, and satisfaction.
I think its important for everyone
to realize, that if you call a company for support, the person
answering the phone, is probably just a person, not dissimilar
from the person calling; just trying to make a living, support
a family and whatever. And they will do the best they
know how to do. And more often than not, if one starts
being abusive or insulting to the other, the other will be
less receptive, and less willing to assist the other party.
If we all keep it professional, then goals are reached quicker,
and less chance of failure and people feeling insulted and/or
I had a call once, a complaint
that their LazyBoy Chair was not working. Well I kindly
asked how this may effect the cable reception. This
was the reply, "I watch the cable in the F###!!! chair."
So I looked up the number for the manufacturer of the chair
in the local listings for this very irate individual, who
was quite convinced that Rogers was responsible for this chair.
So you see, everyone is capable of making poor judgements.
Companies, and clients alike. Hating one another will
not resolve this. It will only make it worse.
Good luck and let go of your
hate. Its destructive for everyone. Its what motivates
those who go to to war, and to blow up buildings, and
to fight one another.
Hey Jerry Garcia those flowers
in your hair may have rooted themselves right in to your brain!
I think all those free ranged chickens and veggie burgers
have made you hyper sensitive. This site does not promote
hate. It promotes alternatives to ROGERS and provides an outlet
for people to complain about that same company.
You spent a considerable
amount of time writing that e-mail and its complete
drivel. No where on this web site is any one individual person
singled out by name and then insulted. There may be instances
referring to an "installer" for example doing something
idiotic, but so what? These things should be pointed
out. No one at ihateROGERS.ca is plotting anything. There
is no recruitment for deviants to act out anything. Our hate
for ROGERS is a peaceful one.
And suggesting this site
in any way is similar to race or religion prejudice is so
ludicrous its laughable. Youre completely missing
the point. I seriously doubt CSIS, the FBI, the RCMP, the
CIA, the FDA, the DEA, ATF or INTERPOL is monitoring this
web site. Now I want you to call Greenpeace and see if theres
an extra life jacket for you on their next expedition to save
To: [email protected]
From: chris j.
Date: February 13, 2003
Subject: Call this an Editorial
I've been reading through your
website, and I have to say that I'm fairly disappointed in
quality of people who submit "Rants". I am a current
Rogers employee, and have found many "omitted", garbled, or
just plan false facts! Poeple claimg to have been promised
10am appointments, or having to wait all day? We have
3 hour time windows for almost all of our customers, and in
very few, very RURAL cases--we can only narrow it down to
before or after 1 pm. People claiming we refuse to credit
for service outage--if we planned it or not, as long as we
can verify that there was an outage, we'll credit you for
it. And for those of you who had to wait 3 or 4 whole
days to get an issue resolved--do the math! A couple
hundred technicians--a couple million customers. So
sorry! By the way--after 4 -5-6 years of flawless service--you'd
think that a few days was no big deal!
I was particularly upset with
the below "rant". It's just riddled with lies!
So...I've edited in the truth for clarity and honesty's sake.
After all--you seem to prize accountability ansd honesty above
I admit that we make mistakes--from
time to time--not all the time. But who doesn't.
I'll also concede that our internet service sucked during
the transition from @HOME to @ROGERS...but the buck stops
there. I appreciate this being posted to your rants,
in the interest of fairness...but I'll understand if you don't.
I'd also appreciate it if you
witheld my name and email--just avoid being flooded with emails
and calls from your loyal followers.
Chris took the time to copy
a rant from "Richard" sent Nov. 27, 2002 found on
After each sentence, in parentheses he added his own comments
and rebuttals. Quite frankly the text was so tiny it hurt
my head to read it all and it was so lengthy I fell asleep
twice reading it.
The bottom line he
argues that ROGERS is a good company to work for and that
they are very efficient and that "Richard" distorts
the truth. In my opinion, I dont work at ROGERS, so
I dont know. Chris (the ROGERS employee) praises ROGERS
and gives the same excuses (I keep hearing ONLY from ROGERS
employees) for why service may seem to suck and "Richard"
the ranter is not fond of ROGERS and gave his views. Hmmm
die hard ROGERS employee likes ROGERS. Who saw that coming?
Im the only one anyone
is allowed to argue with. Im not posting Chris
retort because it was far too lengthy and boring. Then "Richard"
would send in his response and this would never end. So the
final word Chris, we hate ROGERS! Accept it. Get over