From: the-vin-man

Date: July 8, 2002 10:28 AM

Subject: rants

I have experienced frustrations with all these big companies. I hate Fido too. That phone is in the drawer. I think you are being unfair to Rogers.  I tried to get info from Sympatico and they were crap.  They all stink when it comes to SOME problems.

Mike

IhateROGERS.ca Response

Mike,

I've never had a problem with Sympatico or fido and at home I use Starchoice. I just had so many problems with Rogers I started a web site, that's not unfair - that's the truth. If you like them keep them, that's your prerogative.

From: L.C.

Date: July 10, 2002 8:41 PM

Subject: your opinion to mine

I've looked through your web site, and I have to say that I am impresssed, and dismayed.  I think it's sad when people receive poor customer service, especially when I (a no brained "monkey")strive so hard to maintain a certain level exceptional customer service to all who walk through my doors.  As you've probably guessed, I am one of the many "morons" who worked for Uncle Teddy.  Not that I am proud to work for a money hungry canadian corporate hound like Rogers, but that I try to ensure that everyone I encounter at work leaves satisfied and wants to return, if not because of the company they are dealing with, then at least because of me.

I think that a website could be created for any corporation someone has a beef with (not excluding Rogers) and believe me I've dealt with some real winners in the past as well.  My problem is that you've lumped all who work at Rogers in one category....that is to say we are so dense light bends around us. I'll admit, in some cases that is true, but then again I think we've all worked and have dealt with people who seem to be a few bricks short of a load.  I will say this as well, some of our customers are only interested in getting something for nothing and will argue that blue is green if they will get it for free.  And when our job is done right, no matter how wrong the customer may very well be, we will do everything in our power to accommodate them.

My suggestion to you is to come in to my store and see what good customer service is really like.  If you agree, and keep an open mind, I think that I could make you feel a little better about the fact that Rogers doesn't always hire complete dolts, and that some of us are actually sincere in helping our customers, and  we want people to be happy.  I have customers that come to my store just to see me (not to toot my own horn) because I am pleasant, and very easy to get along with.  I'd talk for hours if I could to some of my customers and I've also taken away some very good friendships.  Not all of us are evil corporate drones.  You've just run into all the ones that work for us it seems.

I'm in customer service because I like people, not a job title.  Unfortunately most who work here just bide their time while they go to school or wait until a better paying job comes about.  You've run into the latter and I know how it feels to be given the run-around. They don't care about your needs and they certainly don't care if the situation is rectified or not, they just want a pay cheque.

I don't mean to rant on you, I just wanted you to know that not all of us are as bad as the situations you've encountered.  And believe me when I say that I don't want you to change your mind either.  I feel the same ways about other places, you are entitled to your opinion, I just wanted to give you mine.

Thanks for your time

L.C.

IhateROGERS.ca Comments

L.C., this is not an example of "one bad apple spoiling the bunch". This is one lousy experience after another with ROGERS. Terrible customer service, inadequate technical support, stupid installers and incompetence at every turn. If your problem is that I've lumped all who work at Rogers in one category, my advice to you (since you’re the exception that proves the rule) is simple, you’ll never soar like an eagle if you’re surrounded by turkeys (monkeys, morons, weenies and idiots).

To: [email protected]

From: alan s.

Date: November 30, 2002 10:53 AM

Subject: your site is full of shit………!

Hey, just wanted to let you know that your alternatives to Rogers such as Internet, Cable, etc. are all bullshit and work out to be more expensive in many instances and god only knows how long any of these companies will stick around. I did a comparision with the sites you provided and guess what there really is not difference. Price for price and value for value Rogers is the best solution whether you hate it or not.  If you go to Bell which I came from you will see that service is even worse and they really don't give a shit about you. 

What a major waste of time!  Your site is garbage and totally useless. I wonder how much you are making off the sites you list, jerk off.

Later dumbass!

IhateROGERS.ca Comments

Thank you Alan for my first piece of hate mail. From your well worded composition I am able to discern you are quite the intelligent consumer. Who would seriously want alternatives for a company providing poor service, customer service and tech support? Not you Alan. You’re too brilliant for that.

You said, "my alternatives to Rogers such as Internet, Cable, etc. are all bullshit and work out to be more expensive in many instances…". That means there are some instances where alternatives provided here prove to be more economical than ROGERS. Actually depending on where you live in Canada, many of the alternatives provided here are more economical. And providing alternatives to ROGERS’ services is the purpose of this site. Or did you miss that point because you were distracted by all the pretty colours?

By the way, I have BELL for Internet. It’s just as fast or faster, the down time is a fraction of ROGERS’, customer service is much better and the price is the same. I have fido for cellular service and for my needs they are so much cheaper than ROGERS it’s sick! Not to mention their customer support is friendly and helpful. Finally, I have Star Choice as a cable alternative. Again, customer service that is incredible, all digital channels and the pricing is basically the same.

You of course are welcome to use ROGERS’ services Alan. My only suggestion is the next time you write someone hate mail, try to pull your head out of your ass long enough to actually substantiate what you’re talking about.

To: [email protected]

From: george c.

Date: December 3, 2002 6:09 PM

Subject: I hate you!!!!

Hello there!!!

I have read your site and it is horrible it looks like a two year old created this site. You must have no life, no girlfriend, no friends, and no hope. And no future. I hope you read this because I hate you and I hate everything you stand for and you make me sick. Really sick. Thank you

If you have any questions, please reply back to this e-mail as I will not answer.

George C.

IhateROGERS.ca Comments

WOW! My second hate letter. I was getting so tired of people agreeing with me, this is a refreshing change. To answer your assumptions George, I have a life, I am currently single, I have friends and a wonderful future. As far as hope, if we’re talking about ROGERS improving their level of service…alas, you are correct for I have none.

I should tell you George that I do stand for your freedom to hate me and everything I stand for…and since you do…I guess you could say that you hate yourself. That’s unfortunate because I’m sure you’re a great guy George. Maybe a little bored and lonely but that’s O.K. I’m sure you’ll find your place in society.

In regards to this web site; it was actually designed and created by my 2 1/2 year old neighbor. I told her it looked like the work of a 2 year old and only paid her half the cookies I promised her. Oh well, I guess you get what you pay for.

BTW George, if you could get 2 more people to send me hate mail I’m going to set up a section specifically for "I HATE ihateROGERS.ca". Are there 2 other people in the sanitarium that have computer privileges like you George that could help us out?

To: [email protected]

From: Zoran K. K.

Date: December 13, 2002 11:45 AM

Subject: (No Subject)

Spelling and grammatical errors highlighted in red. This genius even quoted me in his 2^nd paragraph and couldn’t cut & paste it properly.

Hi there

The simple explanation is that with 500,000 or more subscribers there is always going to be a few people who get poor service. To support a customer base that is that large requires a large amount of people. Its inevitable that a few bad apples will slip throgh the system and make someone's Rogers experience a bad one. Everyone makes mistakes, even on your site you made a
mistake. here is your oops :

"Tony, first I have to say.oops I pulled a ROGERS. I totally missed your e-mail. Skipped right over it as a matter of fact. It was my mistake and I apologize. You sent it in Sept. 29, 2002 and today is Oct. 18, 2002 and I just realized my error. "It was my error" that's something you'll never hear
from ROGERS."

You’re missing the point here Einstein. I made a mistake, (which didn’t cost anyone time or money by the way) admitted I made a mistake AND apologized for it. Do you get the point yet, or should I type slower?

As you see everyone is human and everyone makes mistakes. Rogers has a huge employee base and not all are perfect and do make mistakes. You received around 60 rants from unhappy Rogers customers. That's 60 out of 500,000 which leaves around 499,940 happy satisfied customers. Thats a very good percentage (99.98 % satisfaction rate +/- 5 percent from the several thousand people who don't know about your site)<=== Assuming Rogers has 500 000 customers. I think that number is much larger if you include Rogers At&t, Internet, and Cable TV.

Hey Gallup, did you conduct a poll? I didn’t. Sixty some odd people found this site and sent in their "rants". I will bet the farm that if you polled 100,000 ROGERS customers as to whether or not they have had a negative experience with ROGERS, you’re going to find a whole lot more than just 20.

I work for a company that is contracted by Rogers, Cogeco and various other cable and internet providers.  I've worked with Rogers and other cable isps for over 3 years and I have seen many techs and call center people go to extremes to make a subscriber happy. I myself have sacrified many quality hours with my family in order to drive an hour to someones home because they
were asleep when the tech came and didnt hear the bell and now claims that he was home all along awake looking out his front window. For every bad Rogers employee there is at least double if not more number of customers who are responsible for their own bad customer service experience.

Yeah, it’s Joe Public’s mistake for falling asleep at 10 PM waiting for the cable guy who was supposed to be there by 6 PM. And believe me, if the quality of time spent with you is as high as the quality of this letter, you’re doing your family a favour.

When dealing with large numbers of customers there will always be someone whos had a bad
experience. Even your precious starchoice has their bad experience. By the time the Starchoice tech was finished installing the dish on my sisters roof it cost my sister over $500 in repairs that were a direct result from the tech drilling through her central air ducts. Bottom line is that every company has their bad times.

Actually, I did hear about that Starchoice installer. I heard ROGERS offered him double what Starchoice was paying him to come work for them. He’s now the head of the ROGERS installer training program.

There is 2 posible reasons for this site:

1. You yourself are gaining financialy from this or

2. You;re a no life loser with too much time on his hands looking for a way to make up for your pointless existence by slandering a company and seeking approval and attention from people by offering them a place to vent their frustrations. If you think that this site in any way impacts the customer base at Rogers, then sir, you are dumb.

Hey Johnny Cochran, just so you know, "slander" is defined as, "a false and malicious statement or report about someone". This web site is not responsible for producing anything "slanderous".

And why do the people that hate this site (all of whom are affiliated with ROGERS oddly enough) accuse me of "being a loser with no life"? That is such a "school yard" thing to say. How old are you Zoran? Eleven? What is that even based on? The fact that I hate ROGERS or the fact that I have a web site by the same name?

And finally, I don’t think this site impacts the client base of ROGERS. I KNOW it does! I have received e-mail from people telling me they have found alternatives here and switched.

I feel bad that you and the rest of the people on here had a bad experience with your Rogers services.

You should feel worse for subjecting me (and any one else who may read this) to your lame attempt at an argument.

Sincerely

Z

IhateROGERS.ca Comments

Well gee, considering that ROGERS helps pay your wage, I’m certain your opinion is 100% unbiased. By the way, am I the only person who uses "spell check"?