To: [email protected]
Date: July 8, 2002 10:28
I have experienced frustrations
with all these big companies. I hate Fido too. That phone
is in the drawer. I think you are being unfair to Rogers.
I tried to get info from Sympatico and they were crap.
They all stink when it comes to SOME problems.
I've never had a problem
with Sympatico or fido and at home I use Starchoice. I just
had so many problems with Rogers I started a web site, that's
not unfair - that's the truth. If you like them keep them,
that's your prerogative.
To: [email protected]
Date: July 10, 2002
Subject: your opinion to
I've looked through your web
site, and I have to say that I am impresssed, and dismayed.
I think it's sad when people receive poor customer service,
especially when I (a no brained "monkey")strive so hard to
maintain a certain level exceptional customer service to all
who walk through my doors. As you've probably guessed,
I am one of the many "morons" who worked for Uncle Teddy. Not
that I am proud to work for a money hungry canadian corporate
hound like Rogers, but that I try to ensure that everyone
I encounter at work leaves satisfied and wants to return,
if not because of the company they are dealing with, then
at least because of me.
I think that a website could
be created for any corporation someone has a beef with (not
excluding Rogers) and believe me I've dealt with some
real winners in the past as well. My problem is that
you've lumped all who work at Rogers in one category....that
is to say we are so dense light bends around us. I'll
admit, in some cases that is true, but then again I think
we've all worked and have dealt with people who seem to be
a few bricks short of a load. I will say this as well,
some of our customers are only interested in getting something
for nothing and will argue that blue is green if they will
get it for free. And when our job is done right, no
matter how wrong the customer may very well be, we will do
everything in our power to accommodate them.
My suggestion to you is to
come in to my store and see what good customer service is
really like. If you agree, and keep an open mind, I
think that I could make you feel a little better about the
fact that Rogers doesn't always hire complete dolts, and that
some of us are actually sincere in helping our customers,
and we want people to be happy. I have customers
that come to my store just to see me (not to toot my own horn)
because I am pleasant, and very easy to get along with.
I'd talk for hours if I could to some of my customers and
I've also taken away some very good friendships. Not
all of us are evil corporate drones. You've just run
into all the ones that work for us it seems.
I'm in customer service because
I like people, not a job title. Unfortunately most who
work here just bide their time while they go to school or
wait until a better paying job comes about. You've run
into the latter and I know how it feels to be given the run-around.
They don't care about your needs and they certainly don't
care if the situation is rectified or not, they just want
a pay cheque.
I don't mean to rant on you,
I just wanted you to know that not all of us are as bad as
the situations you've encountered. And believe me when
I say that I don't want you to change your mind either.
I feel the same ways about other places, you are entitled
to your opinion, I just wanted to give you mine.
Thanks for your time
L.C., this is not an example
of "one bad apple spoiling the bunch". This is one
lousy experience after another with ROGERS. Terrible customer
service, inadequate technical support, stupid installers and
incompetence at every turn. If your problem is that I've lumped
all who work at Rogers in one category, my advice to you (since
youre the exception that proves the rule) is simple,
youll never soar like an eagle if youre surrounded
by turkeys (monkeys, morons, weenies and idiots).
To: [email protected]
From: alan s.
Date: November 30, 2002
Subject: your site is full
Hey, just wanted to let you
know that your alternatives to Rogers such as Internet, Cable,
etc. are all bullshit and work out to be more expensive in
many instances and god only knows how long any of these companies will
stick around. I did a comparision with the sites you provided
and guess what there really is not difference. Price for price
and value for value Rogers is the best solution whether you
hate it or not. If you go to Bell which I came from
you will see that service is even worse and they really don't
give a shit about you.
What a major waste of time!
Your site is garbage and totally useless. I wonder how much
you are making off the sites you list, jerk off.
Thank you Alan for my first
piece of hate mail. From your well worded composition I am
able to discern you are quite the intelligent consumer. Who
would seriously want alternatives for a company providing
poor service, customer service and tech support? Not you Alan.
Youre too brilliant for that.
You said, "my alternatives
to Rogers such as Internet, Cable, etc. are all bullshit and
work out to be more expensive in many instances
That means there are some instances where alternatives
provided here prove to be more economical than ROGERS.
Actually depending on where you live in Canada, many of the
alternatives provided here are more economical. And providing
alternatives to ROGERS services is the purpose of this
site. Or did you miss that point because you were distracted
by all the pretty colours?
By the way, I have BELL
for Internet. Its just as fast or faster, the down time
is a fraction of ROGERS, customer service is much better
and the price is the same. I have fido for cellular service
and for my needs they are so much cheaper than ROGERS its
sick! Not to mention their customer support is friendly
and helpful. Finally, I have Star Choice as a cable alternative.
Again, customer service that is incredible, all digital channels
and the pricing is basically the same.
You of course are welcome
to use ROGERS services Alan. My only suggestion is the
next time you write someone hate mail, try to pull your head
out of your ass long enough to actually substantiate what
youre talking about.
To: [email protected]
From: george c.
Date: December 3, 2002
Subject: I hate you!!!!
I have read your site and it is horrible it looks like a two
year old created this site. You must have no life, no girlfriend,
no friends, and no hope. And no future. I hope you read this
because I hate you and I hate everything you stand for and
you make me sick. Really sick. Thank you
If you have any questions, please reply back to this e-mail
as I will not answer.
WOW! My second hate letter.
I was getting so tired of people agreeing with me, this is
a refreshing change. To answer your assumptions George, I
have a life, I am currently single, I have friends and a wonderful
future. As far as hope, if were talking about ROGERS
improving their level of service
alas, you are correct
for I have none.
I should tell you George
that I do stand for your freedom to hate me and everything
I stand for
and since you do
I guess you could say
that you hate yourself. Thats unfortunate because Im
sure youre a great guy George. Maybe a little bored
and lonely but thats O.K. Im sure youll
find your place in society.
In regards to this web site;
it was actually designed and created by my 2 1/2 year old
neighbor. I told her it looked like the work of a 2 year old
and only paid her half the cookies I promised her. Oh well,
I guess you get what you pay for.
BTW George, if you could
get 2 more people to send me hate mail Im going to set
up a section specifically for "I HATE ihateROGERS.ca".
Are there 2 other people in the sanitarium that have computer
privileges like you George that could help us out?
To: [email protected]
From: Zoran K. K.
Date: December 13, 2002
Subject: (No Subject)
grammatical errors highlighted in red. This genius even quoted
me in his 2nd paragraph and couldnt cut &
paste it properly.
The simple explanation is that with 500,000 or more subscribers
there is always going to be a few people who get poor service.
To support a customer base that is that large requires a large
amount of people. Its
inevitable that a few bad apples will slip throgh
the system and make someone's Rogers experience a bad one.
Everyone makes mistakes, even on your site you made a
is your oops :
"Tony, first I have to say.oops
I pulled a ROGERS. I totally missed your e-mail. Skipped right
over it as a matter of fact. It was my mistake and I apologize.
You sent it in Sept. 29, 2002 and today is Oct. 18, 2002 and
I just realized my error. "It was my error" that's something
you'll never hear
the point here Einstein. I made a mistake, (which didnt
cost anyone time or money by the way)
I made a mistake AND apologized for it.
get the point yet, or should I type slower?
As you see everyone is human and everyone makes mistakes.
Rogers has a huge employee base and not all are perfect and
do make mistakes. You received around 60 rants from unhappy
Rogers customers. That's 60 out of 500,000 which leaves around
499,940 happy satisfied customers. Thats
a very good percentage (99.98 % satisfaction rate +/- 5 percent
from the several thousand people who don't know about your
site)<=== Assuming Rogers has 500 000 customers. I think
that number is much larger if you include Rogers At&t,
Internet, and Cable TV.
did you conduct a poll? I didnt. Sixty some odd people
found this site and sent in their "rants". I will
bet the farm that if you polled 100,000 ROGERS customers as
to whether or not they have had a negative experience with
ROGERS, youre going to find a whole lot more than just
I work for a company that is
contracted by Rogers, Cogeco and various other cable and internet
providers. I've worked with Rogers and other cable isps
for over 3 years and I have seen many techs and call center
people go to extremes to make a subscriber happy. I myself
many quality hours with my family in order to drive an hour
home because they
were asleep when the tech came and didnt
hear the bell and now claims that he was home all along awake
looking out his front window. For every bad Rogers employee
there is at least double if not more number of customers who
are responsible for their own bad customer service experience.
Joe Publics mistake for falling asleep at 10 PM waiting
for the cable guy who was supposed to be there by 6 PM. And
believe me, if the quality of time spent with you is as high
as the quality of this letter, youre doing your family
When dealing with large numbers
of customers there will always be someone whos
had a bad
experience. Even your precious starchoice
has their bad experience. By the time the Starchoice tech
was finished installing the dish on my sisters roof it cost
my sister over $500 in repairs that were a direct result from
the tech drilling through her central air ducts. Bottom line
is that every company has their bad times.
did hear about that Starchoice installer. I heard ROGERS offered
him double what Starchoice was paying him to come work for
them. Hes now the head of the ROGERS installer training
There is 2 posible
reasons for this site:
1. You yourself are gaining
from this or
a no life loser with too much time on his hands looking for
a way to make up for your pointless existence by slandering
a company and seeking approval and attention from people by
offering them a place to vent their frustrations. If you think
that this site in any way impacts the customer base at Rogers,
then sir, you are dumb.
Cochran, just so you know, "slander" is defined
as, "a false and malicious statement or report about
someone". This web site is not responsible for producing
And why do
the people that hate this site (all of whom are affiliated
with ROGERS oddly enough) accuse me of "being a loser
with no life"? That is such a "school yard"
thing to say. How old are you Zoran? Eleven? What is that
even based on? The fact that I hate ROGERS or the fact that
I have a web site by the same name?
I dont think this site impacts the client base of ROGERS.
I KNOW it does! I have received e-mail from people telling
me they have found alternatives here and switched.
I feel bad that you and the
rest of the people on here had a bad experience with your
You should feel
worse for subjecting me (and any one else who may read this)
to your lame attempt at an argument.
Well gee, considering that
ROGERS helps pay your wage, Im certain your opinion
is 100% unbiased. By the way, am I the only person who uses