To: [email protected]
From: John R.
Date: September 16,
2003 2:24 AM
Hello fellow ranters;
In my previous rant, I was in the process of fighting my case
with Rogers and Dependable IT, regarding my missing Bell ExpressVu
equipment and resulting Digital Terminal charge. Well,
read the Sept. 10'th rant from me, John R. to learn the story.
this Link JOHN
link from the top)
I'm writing to say that Rogers has finally credited my account
the $200 for the Digital Terminal. But, to get that
credit finally pushed through, I had to hound them for TWO
Dependable IT still doesn't know what happened to the equipment.
Oh well, so what. I got my money, right? I'd rather
not relax just yet, thanks.
I'm still waiting for a letter from Rogers to resolve me of
any further responsibilities for the loss of my old equipment
because of the incompetence of the people they hire to do
their work. I don't want them to come back on me when
they still can't find this equipment. Now, you say,
"well you got your money back, they won't bother you again..."
Bull. I'd rather not take that risk after the CRAP I've
been through, and from what I've read on this site.
Why Rogers would call me, asking me to come back to them as
a customer and treat me the way they have is frustratingly
beyond me. Why in the world would you treat people that
are solely responsible for the very reason you EXIST at all??????
Rogers Communications, Rogers Cable, Rogers Wireless, Rogers
ETC!!!! - - - You can all take a long, hard, suck on
my ^^&$$% and rot in hell!!!!
Boy ranting feels good! Now then... where are those
cable cutters? I've got some work to do....
Get it all out John. Ranting
does feel good. This the outlet for all of your ROGERS woes.
You and all of Canada. Only I would rethink the prospect of
letting them "suck on your ^^&$$%". Chances
are theyll show up late to do it or they might try leaving
in the middle, they wont know how to properly make the
connection, the speed will be all wrong and when theyre
finished you still wont be satisfied.
To: [email protected]
From: Terrence E.
Date: September 17,
2003 10:49 PM
Subject: Rogers Rant
hi, I'm writing a letter to
try to help the people getting screwed by Rogers, I was a
customer service rep for Rogers wireless up until about a
month ago when I left to finish my engineering degree. Anyways,
the main thing to do is not get too upset with the reps, it
does not help you at all, it works against you. Personally,
when I talked to someone having problems, if they were reasonable,
I tried to help them everyway possible. But when someone calls
and they are yelling, swearing, or generally acting like an
idiot, they got absolutely nothing that they weren't legally
entitled to. People who's monthly minutes were screwed up,
if they were nice, they usually got something in return, it
may have been small, but something, like free caller id, voicemail,
extra minutes, or even if they did go over their minutes,
remove the charge for the overage. But if they called yelling
and screaming about it, id keep them on the phone for an hour
and count every single minute just to piss them off for annoying
the shit out of me. Now, things you should know are some of
the things you can get away with and help yourself, remember,
I dealt with wireless exclusively, so may not work for cable
or internet, but with wireless, they do have 'goodwill credits'
as per policy, a customer can receive one every 6 months up
to $75.00. The trick to getting something like this is through
the original rep, not a supervisor. Supervisor's will not
give something like this out, they are told specifically to
back up the original rep, unless that rep is actually wrong.
I've seen people get offered some really good deals but not
take them and want a supervisor to get more. Then the supervisor
will give them nothing, and tell them that the offer was from
that rep and that he/she was being overly generous and they
will not allow them to give such a discount/deal. Also, call
customer service and ask them to check if your company's employees
are set up to get a discount, There are literally thousands
that are. Usually the discount isn't much, something like
50 bonus minutes a month or free caller id. But its all a
help. As I stated, the trick to any of these things are to
basically make friends with the original rep, that is the
key. Supervisors that you talk to, usually are not supervisors,
they are what's called 'floor support' basically they cannot
do anything more then the original rep but they are just a
second voice to confirm the original rep's decision. Also,
you can't let on that you know what they can do for you. If
you say something like 'I know you can give me a $75 discount,
the first thing you'll hear back is 'I'm sorry, but I cannot'
But if you call in talking about how your phone is cutting
out on a regular basis and your wife is having a baby (or
your having a baby) and need to be able to contact your spouse
in an emergency but your phone doesn't get reception, you'll
get the person to listen on more of a personal level, they
will be much more inclined to help then if you say 'I use
this phone for business, I can't afford to miss calls' the
rep will just think to themselves that if they are that important,
you would have a business telephone that is a landline, case
closed, no new phone for you. Also, your phone is broken and
it doesn't have warranty, their policies on new phones are
this, 2 years from your activation date (or last upgrade)
is the earliest time you can receive a discount on a new phone,
calling bitching about it doesn't help, unless you've had
a phone there since 1990 and spend over 100 dollars a month,
they aren't going to do much for you. Normally the response
you'll hear is 'You will have to visit a local dealer and
purchase a phone from them' its the easiest thing for them
to say to get you off of the phone, they don't mention that
without signing up for a new contract, a phone is $300. You
have a couple of options remaining though, first, the lost/stolen/broken
phone program. Instead of getting a new 2 year contract, you
can extend for 1 year and get another phone at a sensible
price (50-100 dollars) Which if you talk to them enough and
get their sympathy, you can get $75 dollars waived. Most cases
they will only offer to waive the shipping ($25) but if you
keep them long enough and stay cool, calm and relaxed, for
the most part you can talk them into it. Remember, these people
are at work, so every couple of hours they are going on breaks,
lunches etc, so if they are waiting to go on lunch and people
are waiting on them, they will give away almost anything (within
reason)to get off the phone. Dont try to scam a $500 dollar
phone for free, it wont happen. Also dont say 'if you dont
give it to me, ill cancel' the very next thing you will hear
is 'well, if you would like to cancel, you would have to speak
to our customer relations dept, would you like me to transfer
you there' Now, going to this dept is both good and bad for
getting discounts. Their job is to retain you as a customer,
BUT if you have say 20 months left to a 2 year contract and
your threatening to cancel because you dropped your phone
in a pond and we wont give you a new phone, they will let
you cancel and slap on a $200 early cancelation fee (its in
your contract) If you contract is almost up, they will give
you almost anything to re-commit. Ive seen people paying like
$10 per month and having a plan that costs closer to 80 per
month. So, in conculsion to this long rant, win over the rep
(not hard, as they like nice customers) and you'll get much
better customer service from them, you'll be alot happier.
P.S. I am no longer a Rogers
AT&T employee, my opionions and statements are my own,
and personally, i think Rogers is a horrible company, just
trying to help the people who were talked into a contract.
I think we can condense
all of this to, "You can attract more flies with honey
than you can with vinegar."
I have a better solution
though. Stop paying ROGERS if youre not happy with the
service. That applies to ALL of their services. Forget semantics
and ass kissing. Find a company that will make you happy and
never look back.
To: [email protected]
From: Gail P.
Date: September 18,
2003 4:15 PM
Subject: More of an unbelievable
Further to my last email
about a week ago (Located
through this Link
link at the top), we
had our satellite dish from Star Choice installed a week and
a half ago. We had our Bell Sympatico high-speed internet
installed a week and a half ago. I called Rogers to cancel
my account a week and a half ago (Sept 9, 2022). They actually
had the nerve to ask why I was cancelling. I told him to just
check my account - if it could go wrong it did go wrong! He
did look it up and noticed that I had quite a high number
of calls regarding problems (SURPRISE).
Everything has been working
beautifully and I can honestly say that Sympatico is faster
than Rogers and much more reliable (but that was a given
- a full hour of continuous internet service would make
it more reliable than Rogers).
Yesterday, Sept 17, 2003, I
had a call from Rogers regarding an open ticket to "bury cable
at my house". I proceeded to explain that there was no cable
needing buried anywhere on my property and that I was not
a Rogers customer. She looked into the matter and said that
the ticket was from Aug 29, 2003, which was when our local
power company cut my cable and it took 2 days to get that
issue resolved. I didn't even bother asking why she was called
me on Sept 17 for an issue that was reported Aug 29.
I also received a very nice
phone call from my Rogers customer service contact in Toronto,
who I was put in touch with after I sent a 4 page letter 2
years ago. She said she didn't blame me for closing the account
due to the problems I had been having and she even offered
to reconnect my TV service for free if I ever wanted to go
back to Rogers - she's a nice lady, but you can never go back!!!!
I gave them 3 and a half years to get it together and it just
isn't going to happen in this lifetime.
So for all of you out there
thinking about changing, but not wanting the hassel (and yes
it is a hassel to get everything set up and connected), take
my advice and take the plunge. Don't wait a minute longer.
There are services out there that actually work like they
are meant to. I'm just sorry I waited so long. I've had uninterrupted
service now for over a week and it has been unbelievable.
And thank you for providing
a forum for people to share their Rogers horror stories. I
find it hard to accept that Rogers is allowed to continually
increase their fees (which they have recently done) and yet
the service keeps getting worse. These companies have to be
made to sit up and take notice that the public just isn't
going to take it any more.
And with the election coming
up, maybe you would like to run for Premier of Ontario? We
need sensible, intelligent, independent-minded individuals
like yourself to clean up all this crap.
Thanks again. GP
Gail knows exactly what
shes talking about. There are plenty of alternatives
out there for ROGERS services that will make you happy
and deliver what they promise. Your satisfaction will be important
to them and you will sacrifice absolutely nothing. In time
Gail I hope more consumers will see the light. Theres
nothing to lose!!!
Thank you for the praise
regarding this site by the way. As far as politics go
lets just say enough people already dont like
To: [email protected]
Date: September 21,
2003 1:13 PM
Subject: jennifer, the rogers
rep without a rep number
at 1:05 pm sunday, september
21, 2003. i called rogers and ended up speaking with someone
who said her name was jennifer. she asked me what my name
was and i gave it. i then asked her for her rep # which i
understand they are to give out upon request. she advised
me that unless i give her my address and other account information
she would not give me her rep #. i asked to speak to her supervisor
when she told me this and after putting me on hold for
over 10 minutes. she then came back and told me that
until i give out my phone number and other account information
no supervisor would come and she would not give out her rep
number. i said, oh, so you will hang up on me? she said no,
we'll just sit here. i said ok, at which point she left me
on hold. i wonder why
some people are not happy with rogers cable?
I know that youre
a loyal ranter, but I have to say the response you got from
ROGERS Jennifer seems logical. Why would you want a
reps number if youre not calling to inquire about
something? So, logically you must have been inquiring about
something. To get an answer to your query, wouldnt you
have to give that information about yourself anyways?? Were
you calling Jennifer to find out the weather or the time?
Im not sure what to say about your complaint.
PLEASE DONT MAKE ME
SIDE WITH ROGERS AGAIN!!!!
To: [email protected]
Date: September 23,
2003 3:35 PM
Subject: how to connect
your own cable
contained in the following e-mail submission is strictly for
theoretical use alone.
no responsibility for any use otherwise. It would be wise
to note that the personnel who do perform these tasks as part
of their legitimate job description are skilled technicians
and are more knowledgeable in these matters than the average
recommend using this information beyond the realm of casual
or theoretical curiosity. We are not proponents of stealing
cable, internet or any other service or material and again
want to stress that this information is posted only as theoretical
Hi everybody!! I used
to sort-of work for Rogers. You see, they sub-contract
the majority of the work that is available to allow for indirect
exploitation of "their" workers. Most of the techs who
work for Rogers are very well paid and have benefits for full
time and the like, but their brothers in sub-contracted outfits
do piecework. For those NOT in the know, piecework is
when you get paid directly for the work you do, not for your
time spent working. Generally there are no benefits.
It's easy to think that if you work hard you then get paid
handsomely but that would make you a Rogers pawn. Techs
work outside mainly, and it's bloody hard to make the same
amount of money on a rainy day as a clear one. You don't
get paid for driving time, no scheduled breaks, nada.
Then there's a ton of paperwork to do after you finish disconnecting
people's cable, generally 1-2 hrs a night. You also
do not get paid for that, but if you don't do it you don't
get paid at all. So in a nutshell, the job sucks balls.
They do teach you a lot of
stuff though. There is a tool manufactured
by a company called Gilbert with which you can remove something
called a terminator lock. Any good cable supply store
will know what you're talking about, you may just need to
explain it thoroughly. The terminator is a small, silver
cylinder that is usually put on the cable coming from the
ground to stop it from being able to connect to the cable
coming from the house. It can be the other way around,
and it can also be at the tap. The tap is the cable
connection that is in the bright green boxes in your neighbourhood.
DO NOT OPEN THE DARK GREEN HYDRO BOXES. To open the
tap if it is shut by a bolt you will need a 7/16 nut driver.
In some neighbourhoods the tap is on an aerial connection
and needs more skill to monkey with.
The terminator needs a bevel
tool (at least I think that's what it's technically called)
to unscrew it. The outside will turn with your fingers
but the inside threads will not-the thing needs to be turned
from the inside. Once that is off, the two cables can
be connected and voila! One issue may be that there
are 2 male connectors or 2 female. This can be solved
by a quick trip to a cable/electrical supply store.
Male connectors have little things sticking out of them that
go into the female ones. Should be simple unless you
are horribly unpopular.
The same techniques can
be applied if you have some cable services already and
would like a free upgrade. You can't get pay TV like
this anymore, Rogers wised up and made it only available on
digital. You CAN get more than basic cable channels
e.g..BET, Superstation, TSN, Discovery, etc.
There are things called filters
that can be found attached to the cable connection, either
at the house or at the tap. They are stopping the flow
of some cable channels to your house. Remove them using
a 7/16 wrench, pliers, or brute animal strength.
In apartment buildings the
only way to do it is to make friends with the super.
The cable connections are usually all together in the room
the mailman goes into to put mail in the mail boxes.
I'd bet dollars to doughnuts that if you offer him free cable
it'll be easier. Make sure he's not been overexposed
to the crappy commercial warning us that stealing cable is
a sin or he may freak out when you approach him - or
make sure you don't care. Just don't say I didn't warn
There is also a way to make
a tool using a fork but I have yet to see proof of this or
test its reliability. I will keep you posted.
I'd like to note that I am
against price gouging monopolies of any kind save Parker Brothers,
not just Rogers.
I again must stress that
this information is only posted as it was received as someones
rant. I do not recommend using this information for anything
beyond theoretical use. If youre not happy with the
company, FIND AN ALTERNATIVE!