To: [email protected]
From: Jeff T.
Date: October 31, 2003
1:21 PM
Subject: Rogers rant
First off this site is hilarious
and truthful at the same time. I recently moved and
Rogers, had a great deal on for cell phones. I called
up the number and gave them my information, they verified
it and told me they were sending me an email version of the
contract. Day 1-7 no email, day 8 called to remind,
day 9-15 no email, I called again. "Sure well get that out
to you by the end of the day". Day 16-20 no email.
Stupidly I figured because it was a good deal it was worth
the frustration. Called again, "Oh I'm sorry we don't
seem to have any record of you", so I played along gave them
my info again. "The contract will be mailed out to you
by the end of the day" Sure it will be, and soon enough
day 21-23 no email. Well I stumble upon this site, and
found alternatives to the bumbling idiots working at rogers.
Picked up a nice phone from bell, no problems. Sure
enough 2 weeks after I get the phone, Rogers calls me,
"Hi is Jason there", well
first off my name isn't Jason. We have your two phones ready
to send you as soon as you fax back the contract.
At this point I pretty much told them off, I told them to
cancel all the orders (which originally was only to be one),
because I'm not signing the invisible contract and faxing
it back. "Oh I see, well I put a cancellation on your
order, it should be done by the end of the day".
Well valuble lesson learned, I just wish I ran into your website
earlier.
Keep up the good work
Jeff
(P.S. God it felt good to rant about this, thanks).
IhateROGERS.ca
Comments
Well Jason, there you have
it. Just kidding, I know you’re name’s Jeff. Hey
ROGERS, I just helped another consumer find an alternative
to you! They make it so easy. It’s like they don’t
want your business. They were probably waiting till their
offer expired to send you an agreement with all the small
print explaining how they are about to rip you a new one.
You did the right thing Jeff. Good Luck!
To: [email protected]
From: Assist-2-Sell
Date: November 2, 2003
4:43 PM
Subject: rogers
Customer support rude..must
be white trailer trash.
Atlantic Canada GSM sucks.
High invoices.
IhateROGERS.ca
Comments
From the files of, "In
15 words or less — Bash ROGERS". Concise, to the
point and I’d like all white trailer trash to accept
my apology for this submitter who compared you to ROGERS employees.
To: [email protected]
From: John M.
Date: November 3, 2003
7:23 AM
Subject: I despise Rogers
So I had just moved into my
new house and had scheduled for Rogers to install cable on
that same day. The installer was here at 4:00 p.m. I
wasn't, needless to say he left. Later that same day
I called Rogers and they told me they couldn't send another
installer for 3 weeks! I figure I had to wait since
I was told by Bell that there was no internet service available
in my area yet. I have 5 kids, and no cable access for
3 weeks, that was hell in itself! Well a few days later,
the cable installer shows up at my door, I was just ready
to kiss him thinking that he was here to install. The
moron then says to me "When I was here last time I left my
drill on the phone box outside, do you have my drill?"
I told him I didn't but since he was here already why not
install my cable. He said he needed his drill to do
that???? So even though I knew this wasn't true, I told
him he could use ours, he said that he couldn't do that, but
let him know if I came across it. (Yeah, right I'll do just
that). A few weeks later the cable finally gets installed.
Only problem is, no internet.
So this is when my real problem
with Rogers starts. Endless calls to CSR and speaking
to technicians, them telling me it would be fixed in a few
hours, days that later turns into weeks (yeah, you heard me
WEEKS). For 2 weeks after finally getting cable, I had
no internet. I would call them daily, sometimes several
times daily, they would tell me the tech dept is working on
it and it should be resolved very shortly, they offer me 2
weeks credit like they're doing me a favour, but that only
stands to reason since I didn't have service for at least
2 weeks!
One day I call them, its been
2 weeks without service, its 1 a.m. and tech support had told
me earlier that day that the service would be up and running
by this time. I get tech support again and they tell
me the same old and that it should be running in a couple
of hours. I ask to speak to the supervisor. I'm
on hold for about 10 minutes, finally guy gets on the phone
(and swear to God this is what he says): "What do YOU want?!"
I say "Excuse me? I've had no service .........."
He tells me "the guy you were just talking to you told you
it will be fixed by later today, so what more do you want
me to tell you?" I advise him that I've been told that
same song and dance for 2 weeks now, so I just want to know
what exactly is going to be done by later today that cannot
be done right now? And while I've got him on the phone
and he was being such a miserable prick, what is his name
and title and operator # and who is his supervisor.
Guy tells me that he doesn't have a supervisor and that he
works for himself and gives me a bogus operator #. I
kept on repeating myself and simply asking for name and supervisor.
Finally, guy says his name is Ardense or something like that
and his supervisor is Pat. Then he hangs up on me!
The next day I'm on the phone with CSR repeating my dealings
with this asshole, they're being all apologetic and they tell
me there is no operator by that # but they did manage to figure
out who I was talking to and it was a tech supervisor in Ottawa.
I tell them I want to speak to his supervisor and they tell
me that his supervisor will call me later today and that he
will be reprimanded. Well, the supervisor didn't call
me later that day or the next and the one after that I called
again, and again I was told that the supervisor got busy and
they would call me later. Well you know the rest of
this story, it's been almost 2 months and no supervisor ever
called. I am just in process and making a formal complaint
to the big wigs at Rogers but have no idea who that would
be since no one from Rogers is telling me. Do you know
who I should forward my complaint to?
BTW, I cancelled my Rogers
service the day after dealing with this moron, and it turned
out that Bell ended up having internet service to my area
after all. The funny thing is, my last call to Rogers
CSR that I advise them I was cancelling my service, the CSR
was all apologetic and literally begging me not to cancel
and I said to her "You have that asshole's supervisor call
me and I won't cancel my service today" (I would cancel it
tomorrow). She promised me that the supervisor would
call me right away. I'm still waiting for that call,
it's only been 2 months, I'm sure it will be later today.
Sincerely,
Pissed off in Cambridge
IhateROGERS.ca
Comments
Why do people who have an
alternative stay with these monkeys? I have heard time and
time again that their CSRs are rude and uninformed. They lie
about what they’re doing and who they are and mistreat
their client base right up until you want to cancel your service.
You want to complain to
someone else? I feel your frustration, but why bother? Do
you like run around that much? It’s really pointless.
Believe me, I was fuming before I told them to cancel but
I realized the higher you go up ladder, the bigger the weasels
are. The best satisfaction you can get is to give someone
else your business. If you get that guy fired, how do you
know he won’t end up working for Bell? Aaaaaaahhhh…you
see my point. Let that miserable prick you spoke to stay where
he is and rot. He can only help drive people from ROGERS to
the competition.
To: [email protected]
From: Fabian B.
Date: November 5, 2003
6:14 PM
Subject: Help me screw rogers
Hello fellow roger haters
I am so happy to have found
this site. I have had nothing but bullshit from Rogers Wireless.
They would not address my complaints
and their constant over billing, and at that time I owed them
$300.00. I tried many times to come to an agreement and they
would not budge. So I said stick it, and I demanded to be
disconnected and never used the phone again and immediately
switched to Bell. Because I was on a contract they kept billing
me. I now owe them, according to Rogers $1,219.00.
My question is. Is there a
way out of this? How can I screw Rogers??
Please forward this e-mail
to someone with possible legal knowledge or Rogers inside
information. Thanks!
Signed
Help me screw rogers
IhateROGERS.ca
Comments
First off I have to point
out this site is not here to screw ROGERS. It’s here
to provide a venue for people to find alternatives for their
services and air grievances, complaints etc. If you have a
legal matter that needs attention I’d suggest a lawyer.
If you want to find someone who may have had a similar experience
I’d suggest checking Residential Broadband Users Association
– www.rbua.org
or Broadband Reports —www.dslreports.com
for advice on the matter or find another forum for wireless
users or contract law.
I guess the next feature
for me to add to this site is a chat forum so I don’t
have to keep sending people elsewhere.
To: [email protected]
From: E P
Date: November 5, 2003
10:22 PM
Subject: rogers internet
/ service rant
Hello,
I had ("internet lite" $28/month) from rogers & asked
to sample high speed($48/month) for free for 1 month, they
said ok; we'll credit your account ($20) and call back if
you don't want to continue w/high speed.
So, the month came and went and I called in and said switch
me back to ("internet lite" $28/month)
Do you know what she said to me: "SURE, that will be a $25
reversion (aka BULLSHIT) fee". She never mentioned this
fee to me when i asked to try high speed for free, all they
said was they will credit my account $20 and call back if
you don't want to stay w/high speed.
Then I said "they never mentioned this fee to me" and
they responded; there is nothing we can do that is the charge
for going back from high speed to internet light.
A long story short, I cancelled my Internet + cable b/c of
the bullshit service charge/service and told them this is
how they loose customers b/c of BULL SHIT service like this.
Currently, I am enjoying AEI internet and I have satellite
tv.
AEI($32/month@ 1.2 mps connection)
- only if you buy your own modem otherwise it's $42/month
which is still $6/month cheaper than rogers high speed)
I would recommend AEI to anyone i've had it like 4 months
now and i've never had a problem.
Later
EP
IhateROGERS.ca
Comments
You have every right to
be pissed off EP. That is a blatant rip off! A "FREE"
trial upgrade with a surcharge for not keeping the "FREE"
trial upgrade. What a bunch of motherf***ers! These rat bastards
just don’t care about their client base. They’ll
squeeze you until there’s nothing left to squeeze.
You switched and now you’re
happy. See how easy it is people? Never look back.
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