To: [email protected]
From: Andrew R.
Date: November 30, 2003
10:28 AM
Subject: F@cking Rogers!
Were three guys in a
dorm and Rogers suspended our service for 7 days because of
"abnormal bandwidth patterns" ! They shamelessly
advertise unlimited bandwidth but when we tried
to argue they just didnt budge, saying its company
policy. Wtf ? They even charged us for that one week
!!! I think its sick and such companies should be sued for
deceiving their customers. Were now looking for another
provided.
Peace,
A.R
IhateROGERS.ca
Comments
No question that this service
suspension topic is getting very controversial. In my opinion,
ROGERS just cant handle the load. So how do they respond?
Cut off anyone doing a ton of downloading. They claim youre
impeding other users, which is just another way of saying,
"Were not equipped". And as usual they dont
take the responsibility for their mistakes. They turn it around
and blame their customer base.
Of course you should find
another ISP. Everyone should! If you dont have one yet,
check here http://www.ihaterogers.ca/internet2.htm
and start shopping around. Good luck and never look back!
To: [email protected]
From: Paul
Date: December 1, 2003
1:15 PM
Subject: Great Site
Hi
I just looked at your site
after seeing a link in a fido newsgroup ..
Great Work ..
Although I have no use for
Rogers there is one other monopoly that I have even less use
for and that is Bell ..no one nickel and dimes you to death
like they do I truly believe they pay people to stay up nights
figuring out how to squeeze another penny out of you ...
Oh while I'm here ..I at one
time used Canquest there pay as you go service is good in
Canada and the US
Thanks
P N .
http://www.canquestwireless.com/main.htm
IhateROGERS.ca
Comments
Couldnt decide whether
or not I should post this one. The subject line was the kicker
for me, "Great Site". Can you say, "shallow
Adam"? Whine and complain about Bell all you like, as
long as you have no use for ROGERS youre OK in my books.
Im going to look more in to this Canquest
thanks
for the link.
To: [email protected]
From: shannon t.
Date: December 2, 2003
2:10 AM
Subject: I got one for ya
hey hows it going checked out
your site the other night and i gotta say good job man its
great i have to say i really enjoyed it , the sad part is
i work for rogers wireless well thrid party call centre i
do the customer service and if ya wanna here some bad cx stories
man i got em i say the add for the win a free shirt and i
had to apply as per the fact that it would be so funny to
wear it to work my roomie works with me and he dared me to
try and win it so i could bring it to work my supervisors
would have a field day, well what can i say its casual friday
and they can't say shit lol so if ya wants hit me back with
a reply and i'll get ya some rogers info and if ya like the
shit for your site hook me up with the ultimate way to piss
rogers off me wearing that shirt to work and if there is other
people who win and i don't who cares i'll still talk dirt
on rogers with ya because you letting
people know thier options and thats what everyone deserves!!!!and
its about time they got it
anyways have a good one and consider me
for the shirt .......peace
rogers wireless csr shannon,
IhateROGERS.ca
Comments
Theres no rant here
dude (although I should thank you for the nice things you
said). Just one long sentence and the promise youll
piss off your employer who happens to be ROGERS. Sounds good
to me. Youre entered to win a T-shirt!
To: [email protected]
From: L T
Date: December 2, 2003
6:37 AM
Subject: Rogers sucks (as
if everybody in Scarborough didnt know that)
Date: December 2nd 2003
Let me start by first of all saying that I have the misfortune
of being a Rogers "high speed" internet customer for the past
three freakin years. And like just about everyone in Scarborough
with cable internet, Rogers had decided to give me the bandwidth
screw job while charging ever increasing
and outrageous prices. As if their service wasn't bad enough
when I first subscribed, my stupid connection has slowed even
more during the past few months (I've gone from 130 ping to
210 ping at 3 o'clock IN THE FREAKIN MORNING ON ANY GIVEN
WEEKDAY). This is not just outrageous, it is
ridiculous.
It is unfortunate for us that Bell sympatico has not yet had
the balls to expand into our area. If the morons at Bell had
half a brain, theyd realize that they can wipe Rogers off
the map in carborough. Rogers' "caring" customer support staff
do nothing more but issue endless amounts of trouble
tickets, which never result in anything more than "they're
working on the problem in your neighborhood sir, just be patient
and it (the speed problem) will be fixed." Personally in a
recent email I've given Rogers less than 4 weeks to boost
my internet speed before I go to consumer's affairs.
The stupid part is, there are a few exceptional people who
get extremely fast internet via Rogers in Scarborough. I've
known people with excessively slow Rogers connections that
have neighbors with download speeds of up to 1.3 mb/s. Condo
residents also have the advantage in being subscribers to
Rogers, but for the rest of us, we just have to wait until
sympatico arrives.
What I've heard from friends who are fortunate enough to have
up to 2 mb/s downloads with rogers is that the cause of the
speed problems is due to the motorola cybersurfer cable modem.
People with fast speeds are generally issued another model
(a model which stands upright). Unfortunately when I requested
a modem exchange for the faster model Rogers made up so cock
and bull story about having a shortage of the more efficient,
faster cable modem model.
In conclusion I would like to say that somebody should sue
the crap out of Roger's high speed internet for their neglect
of customers. This speed problem has gone way to far and has
to end now.
IhateROGERS.ca
Comments
I have to agree with what
you say regarding BELL wiping ROGERS of the map when it comes
to Internet service if only they covered the same regions
exactly. Id love to hear what happens with your threat
to ROGERS to fix everything in 4 weeks, so keep me posted.
They absolutely seem to neglect their customer base, but thats
not a reason to sue them
its a reason to dump them.
I know if you live in an area that can only experience highspeed
internet through cable, youre stuck
but maybe dial
up wouldnt be so bad if you had a company that stood
behind their promises, products and service.
To: [email protected]
From: Estelle B.
Date: December 2, 2003
1:46 PM
Subject: Monkeys Could Give
Better Customer Service at Rogers!! Im Pissed!!!!
Firstly, I saw an article in
our local newspaper (the Kanata Kourier-Standard) this weekend
about this site and I'm so glad to have found you!!!
Our trouble with Rogers started
in August 2003. I made an inquiry about their bundles
package (for our T.V, Internet and Cell phones). I was
told the amount to start this "package" would be over $300!
I told her NO THANKS, I was just inquiring! Before I
ended the call, I told her we were not interested and
I didn't want a thing changed! "Oh, yes, Mrs. B., everything
is as it was! I've deleted the "bundles package!"
So, my next bill arrives and imagine my shock when the amount
is over $300.00 and it states that we had signed up for the
"bundles package!" I immediately got on the phone and
told them that I had not signed up for the bundles package
and I wanted it changed back to the way it was. I got
the oh yes, crap again and again I fell for it! The
next bill arrives and it still had not been taken off!
This time my husband called them and spoke to a Supervisor.
She told him that she would make sure that it was corrected
but that we needed to pay the "consolidation" amount off first.
We paid them over $400.00! Then I get a statement yesterday
and we have a credit on our account of $14.40. End of
the story? Hell no! I received another statement
today and guess what, they want over $300.00 because, yup
you guessed it, the ACCOUNT WAS CONSOLODATED! On the
phone we go again but this time we went right to the Supervisor
that was suppose to fix this in the first place and we are
awaiting her call! We are fed up and I can't tell you
how much I appreciate someone like you giving us a place to
rant! We are definitely going to be changing over to
one of the companies that you recommend, but first, we're
going to make sure that the mess they've created, gets cleared
up.
Thanks again for listening.
Sincerely,
Estelle B.
IhateROGERS.ca
Comments
Id like to first thank
a journalist named Nevil Hunt who wrote the article on this
web site in the Kanata Kourier-Standard. I have been told
by a number of different mediums (not the psychic kind) about
their intention to write up or mention this web site and quite
simply, they are really all a bunch of suck ass powder puffs.
Nevil Hunt is a journalist that can be trusted. He says something
and he does it. Thank you Nevil.
Now Estelle, Id like
to point out that I do not "recommend" any of the
companies listed anywhere on this site except the ones found
in the Links section. My own personal experiences are noted
throughout this site and I want the consumer to make their
own comparisons and their own choices.
Regarding your problem with
ROGERS, its a battle worth fighting obviously and once
its all said and done, you can put this behind you and
know that theyll never get another nickel from you if
you dont choose to give them one.
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