To: [email protected]
From: I hate Rogers.
Date: November 24, 2003
11:44 AM
Subject: Let get Rogers
Hello
I am extreemly pissed off at Rogers for treating me like garbage
and refusing to provide me with the services they promised
me at the price they promised. They are now treatening to
come after me with collection agencies and I would like to
know if their is any organized opposition to Rogers.
That will let the consumer know how bad their practices are.
Thankyou
IhateROGERS.ca
Comments
I think theres this
web site now called www.ihaterogers.ca.
Your rant seems a little vague so I really have no comment
To: [email protected]
(once
again
not hate mail for me)
From: Deborah D.
Date: November 24, 2003
5:25 PM
Subject:
From
http://members.rogers.com/duque3791/
Cory/hates.
I will try to keep this brief,
as I hate everything to do with this company.
Mobile- Rogers informed me
that I still owed them $180.00 when I had already sent them
a cheque. Mysteriously the money was not in their accounts,
but had been taken out of mine. Upon talking with my bank
it was determined that the money was received by Rogers
from my account. This confusion went on for three months.
In this time my cellular service was cut off three times without
notification. Once leaving me in January/Toronto weather without
a phone. The money was eventually found and I was told that
there was another customer with my same name and it was applied
to his account. It seems to me, that this is something they
should have planned on. Two customers with the same name?
Unheard of in the communications business? I was then coming
to the end of my one year contract with Rogers so I went to
the store to inquire about an upgrade to my existing phone.
I was told Rogers doesn't have one year contracts and I was
apparantly on a two year contract. I showed the retail salesman
my receipt from the original purchase, with my signature beside
the words "ONE YEAR CONTRACT". These words were also circled
and a check mark was beside them. Although, for some reason,
the Rogers computer system showed I had a two year contract.
To this day I have no idea if Rogers has figured out this
fiasco??? Needless to say my next stop in the mall was in
the Bell Mobility store.
Customer Service- Although
at most times, I must admit I have received friendly customer
service. That is the only positive thing I have to say about
them. I have the feeling that most of the staff in this department
are operating at a grade 4 level, or their training at Rogers
gives this illusion. It is clear to me that Rogers is not
prepared to support any technical problems other than the
very basic. Also they seem to not take records of each call.
Which makes calling for a reoccuring issue very frustrating.
You are forced to explain your situation to Bob, Dan, Tom,
Chris, and why not....let's explain it to Joe too! Even after
all of this...still, no one has a clue what to do about it
anyways. THIS ALSO INCLUDES MANAGERIAL STAFF! Take
my word for it, as I have logged many an hour on hold and
talking to these incompetent fools, or call for yourself.
Some of you may have noticed
that this web page is in Rogers webspace. Yes, I do realize
the irony in this. However I do find it somewhat humerous
that Rogers is forced to publicate a hate page about them.
Long story short, I have zero control over what internet provider
is available in my household.
IhateROGERS.ca
Comments
Two rants for the price
of one - impressive. Some more irony for you I find
it humorous that you misspelled humorous. I havent checked
your site out, but I may just have to. So you think theyre
customer service staff is operating at a grade 4 level huh?
Im pretty sure kids in grade 4 would take harshly to
the comparison.
To: [email protected]
From: ron.g
Date: November 25, 2003
1:14 PM
Subject: rogers ppv
i live in an apartment building
which has rogers cable exclusively and does not allow
a tenant to mount a dish. my last bill included a 20.00 charge
for two ppv movies,which they claim was ordered through my
remote control. my wife and i live alone,and there is no way
these movies were ordered through us.so i phoned rogers and
told them there is no way we did this,and asked for a credit.
not a chance,they said, people complain all the time,and there
is no way they can can make a mistake, therefore we have to
pay.well they made a mistake in my case and i suspect in many
others too,but we had too pay because thanks too the crtc
we have no alternative.
IhateROGERS.ca
Comments
See heres the problem
with this rant; although its been a long time since
Ive had ROGERS cable I did at one time have their digital
cable box thing (Im ashamed to say). I remember twice
during that time I chose a PPV feature and it just never came
in. When I was billed for it, I called them told them it never
came in and they just credited me no problem. I hate to say
something positive about them, but thats the truth.
However, I am not surprised
that in the 2 years since I stopped using ROGERS cable, things
have gotten worse and they may have found another way to screw
their customers.
To: [email protected]
From: Lana B.
Date: November 27, 2003
6:29 PM
Subject: AND THE STORY CONTINUES!
For Lanas
First submission, check http://www.ihaterogers.ca/rants42.htm.
Its the 3rd one down from the top of the page.
I wrote a rant a few weeks
ago about how they put my name on this guys bill and collections
kept calling me. WELL! The story continues!
This morning at 8:40am I get a call, once again,
from the collections agency saying how I hadn't paid this
bill, this the third time this problem was supossed to have
been solved. This is ridiculous, even the woman
at the collections agency agreed that rogers isa company ran
by half witted monkeys. My name is still somehow on
this bill.. why? Well apparently it was supossed to
have gone to fraud, which I had no knowledge of,
and there was a memo that had came back from a supervisor
saying "will not be investigated, this is a case of
friends and family, contact account
holder asap." WHAT!*!*!
First of all, I wasn't notified by anyone, and
secondly, how am I a friend or a family member of someone
I don't know? The only contact I have with this man
is about my name being on his account. So now this problem
arises for the third time, and I've been told each and
everytime my name has been removed.. and it hasn't.
I can't afford this guys bill, emphasis on the student
thing once again. I'm about ready to take legal action,
and have their incompetency publisized! Enough is enough!
I'm tired of being harassed by creditors about something I
have nothing to do with. When will this stop?
You'd think that after the 6 hours I spent on the phone last
time having this dealt with, it would have been dealt
with. I'm still waiting for word from the collections
agency to find out exactly what is being done, and I
asked once again to have my own personal account terminated
(my balance is
at $0 by the way), and once again I was told I am bound
to them for 2 years. This is utterly ridiculous!
IhateROGERS.ca
Comments
Ohhhhh
did you think
the company that makes such ridiculous mistakes can actually
resolve them? See thats what you call bad judgment Lana.
Well maybe Im jumping to conclusions, but correcting
an error they made is going to be a long, arduous haul. Please
dont even get me started on their contractual policies.
Its amazing that anyone ever renews with these bananas.
All you can do is repeat
freaking out on them or call a lawyer to handle it or a consumer
advocate or a little prayer never hurt anyone. Eventually
(like by the time youre married with kids) this will
all be behind you. I know the frustration and I feel your
pain!
To: [email protected]
From: Yoni
Date: November 28, 2003
5:11 PM
Subject: RANT
welll, I have nothing to say
exept for ROGERS SUCKS ASS i qoit rogers 2 months ago because
it kept on FREAKIN GOING OFF i goy sick and tired and gave
them shit after that i got basic cable from rogers so i opend
up the box and now i have all channels I HATE ROGERS.
GOOD LUCK ON YOUR SITE
IhateROGERS.ca
Comments
WOW, that is a lot of bad
spelling for such a short submission. Id like to emphasize
now (again) that I dont promote or condone any type
of cable / satellite / signal stealing. If you have ROGERS
and its problematic, why continue with the service?
There are alternatives out there. Telling me you pay for basic
cable and tampered with your cable box to get more channels
is nothing Im going to admire. Thanks for the good luck,
but I have to say I cant support your choice.
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