To: [email protected]
From: Scott M.
Date: December 11, 2003
Subject: F Rogers!
I've had an ongoing hate/hate
relationship with Rogers for years now. The only time I receive
a bill in the mail is after I specifically request one so
that I can find out my account balance and pay it before my
service is disconnected. Working with Rogers Hi Speed internet
I have requested
repeatedly that they remove me from their online billing so
that I can receive a bill. The problem was that they were
never sending me notification that my bill was ready and I
could never log in because I had never really wanted to use
Rogers online billing in the first place and never requested
that it be set up. However, every time someone calls me to
let me know I need to pay my bill I go through the same song
and dance with them. I have to ask them how much my bill is
and they get rude and tell me things like that I should have
already taken care of this and I shouldn't be waiting for
them to call me like I am some child needing to be reprimanded
for my actions. Then I go through having them take me off
online billing and wait for my next bill to show up.
When the next bill doesn't show up I go through the same crap
again. Why should I chase them down to get them to bill me
properly? Well, ask one of the jerks that calls me each and
every time. They'll tell you that it is your responsibility
as a customer to ensure you pay for the service regardless
of whether or not Rogers bills you for it, you still owe it.
I agree to an extent except that how hard is it for these
idiots to send me a bill?
I finally got that cleared up after nearly three years of
problems. They tell me that it isn't possible that it's been
two years because online billing hasn't been around for more
than a year but they somehow had an email address that I haven't
had for two years. Interesting. So then the phone calls come
through now any time my bill is overdue by even 1 day. These
people would talk to me like an idiot and explain to me how
I had to learn to be a responsible adult and pay my bill on
time. ONE FRIGGIN DAY LATE!!!!
I had them remove my telephone number from my account to prevent
the harrassing phone calls.
So my modem power cable is not functioning correctly now.
If you touch it at all it knocks the modem off line and you
have to wiggle the cord until it sits just right to get the
modem back online. I pack it up and bring it in to their head
office store and they tell me that they have to have someone
come to my house to work on it. I book an appointment and
no one shows up even though I have taken time off work to
have them show up. They claim they called and yet I received
no phone call. I call and ask what number they dialed and
they can't tell me because there is no phone number on my
account. The still claim that I must have missed them but
that they did in fact show up and I was not home.
I ask if I can bring the modem in because I work two jobs
and I am only home between 12am and 8 am each day. They tell
me this is not possible and that I need to book an appointment
during their regular hours. I explain to them that I can't
do this because I work 2 jobs and the guy actually has
the balls to tell me that "no one can possibly work that many
hours, stop making this so difficult and just book an appointment
so we can get this problem fixed". I freak out and ask to
speak to the manager and he refuses claiming I have no reason
to talk to a manager. I ask him for his name and
he hangs up the phone on me. This is constantly the kind of
service I have experienced with them.
I know this will bring no
comfort but the way they treat you is typical of how they
pretty much treat all of their customers. Have you ever heard
anything so vulgar as a company that thinks they're so
fucking incredible that they don't even need to bill
you? You should just know what your bill is and where to send
payment. A friend of mine went through the exact same on line
billing fiasco as you. Finally I swayed him to go with a satellite,
DSL and Telus. Guess what he's free and clear
of ROGERS now and happy as a clam...hint, hint.
To: [email protected]
From: Mike I.
Date: December 13, 2003
Subject: My Rant!
Just so you know where I'm coming from, I was an assistant
manager at a RadioShack store, and a co-manager at a Rogers
AT&T Wireless store for about 3 years, combined.
As such, I got a discount on my cellular and cable services
for those 3 years (and why I am still with them for both).
As you can imagine, I got to deal with all sorts of interesting
people, on both sides of the fence.
Well, recently, the "last straw" so to speak happened.
First, some background...Last June, I upgraded from my Nokia
3360 to a Motorola P280 GSM phone. I live in a basement
apartment, and as such wasn't able to get a GSM signal.
No big deal, since I'm never home anyway. Things were
good, but I just got bored of the phone, so I went into a
Rogers store, where the District Sales Manager assisted me,
and was extremly helpful. I picked up the Siemens C56 GSM
phone (because it has the 850MHz band). The girl at the counter
was nice enough to let me keep the new SIM card,
so I could use it later, should mine crap out or whatever...
So, now here I am, with a phone (P280) and a new sim card.
My mother has wanted a cellphone for a long time, but could
never afford one. Having just getting a promotion at
work, I figured I could pay for one. So, I called Rogers
to see about putting the P280 on the "2-in-1" plan so
she could share my price-plan. No problem. The
CSR on the phone was very helpful, and everything was ready
to go, except I forgot my SIM card. She said it's not a problem,
just to call back, and they'd set me up.
I called back a few days later. I spoke to a rep, told
him I wanted to add a phone on the 2-in-1 plan. He asked
me for the SIM number and IMEI of the phone, which I gave
him. He put me on hold (has anyone else noticed that
their hold music *never* works??) for about 5 minutes, came
back and said "Okay Mr. *****, you're all ready to go!"
I said "What do you mean, you haven't given me my new phone
number or let me pick any options I want".
He paused, and said "What are you talking about?"...Anyway,
turns out all he did was add that SIM card to my exsisting
line (as if I wanted to use a new SIM to replace a broken
one). Well, guess what. Now I'm down a SIM card.
To boot, my phone stopped working! He informed me that
CSR's are unable to do the 2-in-1 over the phone and that
I'd have to go to a dealer to get it done. When asked
why I called a few days earlier and was told it would be no
problem, he had no answer. He told me that it's their
policy to not do those over the phone. I explained to
him what the other CSR told me, he told me that she was incorrect
to tell me that and that "there's nothing I can do sir".
I snapped back (quite pissed at this point) and said something
like "you're right - you can't do anything, can you?"
To this he just said "heh". I asked him that if I call
back in 20 minutes and speak to another CSR, is he/she going
to tell me the same thing - to this he couldn't answer.
So, I called back in 20 minutes! I spoke to a CSR that
was *extremly* helpful. He told me that the other rep
didn't know what he was talking about, and that they could
activate my SIM card as we speak. He asked me for the
SIM card number, within 3 or 4 minutes he told me it was ready
to go...he even asked me what I'd like for a number!
He said that because the last CSR fried my new SIM card, I'd
have to go buy one, but that if I faxed it to his attention,
he'd make sure that I get a credit on my account for it.
I got a new SIM card, called back and had it added to the
new account, and I was ready to go...or so I thought.
This has been almost a week, the new line STILL isn't working.
I'm going to call on Monday and have it cancelled - this is
The rep that I spoke to that got this all up and running (Rob),
was EXTREMLY helpful, and represents what Customer Service
SHOULD be. Unfortunatly, he's the exception rather than the
rule. It's unfortunate that I'm going to have to cancel
this line, but that's because Rogers is too inept to have
a cell network that works.
So yeah. I'm regretting getting a hardware upgrade,
as now I'm stuck with these bastards for another year, instead
of putting my money into a company that actually knows what
Customer Service is supposed to be!
That's my story, and I'm sticking to it.
are the games ROGERS specializes in. Run around, double
talk, misinformation and complete insanity. They twist your
head around until you can't tell which way is up. They say,
"We can't do it over the phone" but that just means,
"I'm more retarded than the average retard working here
and couldn't help you if my life depended on it". "Oh
by the way, I just fried your SIM card to prove I'm more retarded
than you thought".
Is there a happy ending
to this story? Not till you dump ROGERS and find an alternative
To: [email protected]
From: Bonnie C.
Date: December 17, 2003
Subject: agree but disagree!
This is the first time I've
checked out your site, I must say I'm impressed. I didn't
realize how many people there are that hate Rogers.
I myself work for a third party centre who handles Rogers
cable and wireless calls. My experiences have been that
for as many bad products that Rogers has, we have as many
stupid customers. They only want credit for everything.
You name it they want it.
I myself have Bell Express
Vu and think that Rogers is the biggest rip off you can find
right now. I just can't believe that there are so many
people out there who wonder why there bill is so high, when
for example you go over minutes, any other company would charge
you so why would'nt Rogers. You don't pay your bill you wonder
why the service is cut. Give me a break, it's not rocket science.
Well that's my rant,
I had a tough time deciding
whether to put this in to the HATE MAIL section or not. I
finally figured since you think ROGERS is "the biggest
rip off" and that ROGERS has as many stupid customers
as they do bad products, I decided your submission belongs
I agree completely. If you
are choosing ROGERS you are stupid. So by my tally ALL their
customers are stupid (I'll exclude people who live in
an area where ROGERS is THE ONLY choice you have for high
speed Internet). In turn, by your assessment, and as a ROGERS
employee, ALL of ROGERS products are bad.
To: [email protected]
From: Gesus Khrist
Date: December 19, 2003
first of all i just still cant
believe i came across your site, i have hated roges with a
passion for years i steer clear of everything they offer regardless.
second i want to say from reading your site you seem like
a smart dude and know what you are talking about....they
truly make me sick.
i wont bore you with a rogers horror story because i cant
keep my hands cocked in the right position for that long....(many
many....many men wish death upon rogers) . and last but not
leaset....I WANT THAT SHIRT......WAIT NO I NEED THAT SHIRT,
Seriously, dont you see my name and number on the back?.....i
thought i did!
i promise i will wear it everywhere,
You my friend are one passionate
maniac. I want to make it clear here that I don't wish
death on anyone...that's a little maniacal. I just
hate ROGERS. If they weren't such a horrible company
however, I'd like them, or at least be indifferent. It's
You totally lost me though
with the, "...don't you see my name and number
on the back" comment. Actually your whole rant was kind
of confusing, but a rant is a rant.
To: [email protected]
From: Astro Boy
Date: December 20, 2003
Subject: Dealers are pimps
First off, my grammar will not
be the greatest, but if you can understand what I'm saying
then thats all that really lay off would you...please) ROGERS
are the biggest scammers in canada....They fuck
you without you even knowing it and when you find out that
you ...they blame YOU!!!!...anyway, my rant!!! Two years ago
I went into a radio shack here in Newfoundland to buy a cell
phone and I got the nokia 5165 digital phone. The dealer told
me that with the phone I would have all these features, ya
know dealer bullshit...anyway the only thing that I wanted
was the text messageing and of course the dealer assured me
that it works great. So like the stupid bastard that I was,
I got the phone...so in other words, I jest took it in the
ASS. As soon as I got home I charged up that sucker and started
sending messages and of course nobody got the messages. I
called rogers and of course told them what was going on, so
the rep assured me that he will fix it....after a 20 minute
wait, The rep came back and told me that the feature was not
on the account and he will add it and to wait a day and it
will work. So I waited a day...still nothing...I called back
in, this time the idiot rep told me that the feature was not
on the account and he will add it...so of course I told him
that I heard that yesterday and he assured that the feature
will be on the account in tthe next few minutes...so I waited
another to be safe...and guess what...STILL NOT FUCKEN
WORKEN...I called back in and this time the rep did a bunch
of troubleshooting with me and still, no dice. So by now i'm
pretty pissed but i'm not a bad guy so I keep it cool. Now
the rep tells me after waiting on hold for 20 or 30 minutes
that he has to fill out a network complaint and that they
will be in touch in 24 to 48 hours...so again I wait....A
week goes by...no call...I call back in and they say the same
thing...24 to 48 hours....Now i'm even more mad...I wait this
long and nothing. So at last I call back and I get a rep that
must have worked with one of the other cell phone companys
because he tells me that the omplaint Still did not go through
BUT he asked me what the issue was, so I told him......this
is what he said and it blew my fucken
mind.....(Recap: In order to send a text message, you need
digital service)......THERE IS NOOOOOOO DIGITAL SERVICE AT
ALL IN NEWFOUNDLAND........I WAS FUCKING
LIVID!!!!!!!!....but, like I said i'm not a bad guy,Iknow
that it' s not this fuckers
fault, it's that bitch dealer who told me that "IT'S WORK'S
GREAT" so I let the tit mouse go to fuck
other ROGERS customers. I go back to radio shack, and luck
has it that this dealer is working, so I go up to her and
explain to her that I was miss informed and that this analog
peice of shit was sold to me under false pretenceses...She
tells me that she informed me of this...so I inform her to
RIGHT OFF and to ge her manager...This walking penis come's
out and says that it's my word against hers and there is nothing
he can do about it because I used the fucken
thing for longer then 30 min, which by the way I used it for
88min and in those min at least 60 was used on the phone with
those as you call them "rat bastards"...And i do beleave that
the saying is that the customer is always right...not with
ROGERS...it's "lets strap one on, fuckem,
and deny deny deny".... Overall this is what I think... 1.You
can't be mad at the reps because there trained that way...the
reason why that there so fucking
stupid is because ROGERS don't inform them well enough...they
may be idiots but look whos training them...ROGERS. 2. I don't
give a fuck
what kind of dealer it is (Fido, Bell, Aliant, ROGERS) the"re
all like pimps..."they allow fucking
and get paid for the more fucking
that they allow. 3. I work with ROGERS customer service (did
ya see that coming!!!) and I see how they fuck
people everyday and I try my best to give the customer everything
that I can and alot of the times what I can't because I hate
to see people get fucked
the way I did...the sweetest sound to my ear is "I WANNA CANCEL"
and I send them away...this makes me very happy...I like to
think that in a very small way im fucken
rogers because the're paying me (good wages to) and all I
do is give credit as much as I can to who ever I can whenever
I can ONE MORE THING...FIDO RENTS ROGERS TOWERS IN BC (COULD
BE IN OTHER PLACES TO!!) SO GO TO BELL OR SOMETHING!!!!!!!!!!!!
Thank you for your time, Astro Boy P.S- I the feedback on
the hate mail... I Laughed my damm ass off..your a funny bastard.
P.P.S- If you could, send me a T-Shirt and i'll wear it to
work!!!...my co-workers would love it
"DEALERS ARE PIMPS"
I LOVE IT!!
First off, this is the funniest
rant I have ever read and I am a funny bastard and I know
what's funny. Not only is this the funniest rant of all
time I like the way you used the word "FUCK"
one way or another 17 times. An ihateROGERS.ca RECORD! I know
exactly how you feel and there's no other way to let
it all out without using the word FUCK
at least 17 times when you've been screwed so badly.
Thanks for the tip on FIDO
renting from ROGERS...although I can't confirm or
deny it myself. Thanks for the great rant, the laugh it gave
me - and anyone that can make me laugh as hard as I did reading
your e-mail gets a T-Shirt for sure!