January 5, 2004 10:41 PM
Subject: another way to get rogers!
far pretty interesting site. I would like to add to the ways
to get rogers back! Lets say for instance that you're late
in payments for your rogers cell bill. Call in and ask when
the suspension date is. This date plays an important part
since, normally when the account is suspended for late payment(s).
There is a 25$ re-activation fee to pay to get the account
according to the contract that was signed initially, (the
new contracts also stipulates the following), if you
call in and advise rogers that your phone is lost or stolen,
you cannot be charged with a re-activation fee. Now this goes
right past most people since no-one really reads let alone
memorizes the contract, furthermore 99% of CSRs don't even
know this. When pointed out to a CSR that this is mentionned
on the contract, the charges are then removed.
don't know if this is true, but more importantly, I disagree
with this tactic. It's dishonest and devious. If you choose
ROGERS for service, you should pay your bill in a timely fashion
like anything else. This site isn't here to advise people
on how to dick ROGERS around. It's here to provide alternatives
to their products and services. But what the hell, a loophole
is a loophole.
January 12, 2004 1:15 PM
November 25 I let Rogers know that a line that had sagged
to about 5 feet above my roadway had been identified as a
TV cable. Seeing as I am the only house on the road
I assumed this was the cable that supplied my home and therefore
has to be Rogers. When I called a got the usual argument
that it may be a phone line or a hydro line and I should check
it out for them. When I explained that Bell had already
identified the line as a TV cable line they said they
would send someone out the following day.
On November 27 I received a voicemail saying that someone
had been out to check the line and it would need 2 men and
a bucket truck to make the repair/replacement and further
that they would take the replacement back to the main line
and terminate at the outside of my house but no one had to
be home. This would be done on November 28 between 2:00
p.m. and 5:00 p.m. I thought this would finally be the
answer to all my problems with cable. Service has been
lousy to say the least for the past two years and of course
every time I called in I was given an argument that it must
be my VCR, alother set in the house, whatever and of course
they threatened to charge me if it was an inside problem..
I even have Rogers on my speed dial to save time. Because
my property is gated I did have to be home for them to gain
access to my property and I was home at 2:00 p.m. to wait
for them. Of course they did not show up and when I
phoned Rogers at 4:45 p.m. to find out what the status was
I was told that no one would speak to me until after 5:00
p.m. I phoned back at 5:30 and was told that the worker
who had been scheduled to do the job was not scheduled to
work that day but of course no one had called to let me know
and wasted the day for me.
When I explained that I had to be home for the work
to be performed it was rescheduled for Sunday, November 30
between 8:00 a.m. and 11:00 a.m. Of course a technician
showed up at exactly 11:00 a.m. and then said he didn't know
why he was there because his order said 2 men and a bucket
truck and he was one man and a ladder. I told him to
find out what was going on and before he got back to me I
received another phone call from a technician demanding that
I open the door for him. When I said he was not outside
my house he gave me an argument and then after some discussion
finally agreed that he was on the wrong street. He showed
up shortly, along with someone who said he was a supervisor.
When I asked where the bucket truck was he asked who had told
me that the work would require a bucket truck, etc. When I
told him it was a Rogers technician he laughed and asked how
he could have made such a decision from looking at the cable
from the ground. I had no answer but told him it was
his problem. He left and I assumed he would fix the
Instead he was back at my door demanding entrance to my home
to check the signal. What for? The call was not
about lack of signal but a sagging line. I told him
there was no need to enter my home and he went away. A
half hour later he was back again demanding entrance to my
home. This time I just told him to get off my property
if he wasn't going to replace the cable.
On December 27 the line was finally pulled down by a truck.
I called and was told I would have service restored
between 11 and 2 on December 28. Of course it didn't
happen. When I called on December 28 I was told the
repair date was December 29. When that didn't happen
I called again and was told that the repair date was now December
30. On December 30 the cable is still down and when
I called to find out why I was told I my service call had
been "escalated" and someone would call me on December
31. Of course by now I don't believe anything they tell
me so I called myself on the morning of December 31. Now
they are telling me how hard it is to find two men to do the
job - they only have one man available. Is this really
coming from a multi-million dollar corporation? When
I arrived home that afternoon, there was a voicemail to tell
me that because I was so upset with lack of ser vice there
would definitely be someone to fix the cable that day and
guess what? two men and a ladder showed up and fixed
the problem in less than an hour.
Needless to say I have told all my co-workers and was surprised
to hear their horror stories and how they solved their dilemmas
- they changed supplier and were eager to give me all the
information I needed to do the same. Rogers has heard
from me for the last time.
I am proud to say I survived Rogers and I am now an
is a true "ROGERS HORROR STORY". You really have to wonder
if 100 monkeys from the zoo of your choice could do a worse
job running that company. How in the world can it take more
than a month to fix something so simple? Why can these bananas
not be normal? Getting satisfaction from this company is seriously
like pulling teeth. It's frustration to the tenth power. The
relief fortunately comes from saying; bye-bye cable guy and
finding an alternative.
all know the happy ROGERS Customer is the X-ROGERS Customer!
January 12, 2004 7:46 PM
Rogers = Crooks
like to talk about my experience with Rogers which has been
nothing but crap ever since they replaced Shaw in Scarborough.
It all started back in 2002 when I first cancelled Rogers
Internet. I was with Shaw Hi Speed for 3 yrs and they provided
me a great service. I've had nothing but slow speeds ever
since Rogers took over. So anyways, that was that.
In the summer of 2002, my neighbours and I had a huge problem
with our TV and was getting little to no reception. The problem
continued for over a month. My neighbour advised me to call
Rogers and ask for a credit so I did. Guess what they said
to me? They told me they werent giving me a credit because
I did not notify them of the problem as soon as it started.
I was furious! They dam well knew the problem in my area and
they try to push the blame back on me! I told them my neighbours
got credit and the customer service rep then checked on her
computer to see if it was true.
What the hell is wrong with her?!?! Then she goes and says
"Oh house #2 and #3 didnt get a credit, blah blah".
I told her "I dont talk to ALL my neighbours you know!
What you guys are doing is nothing but a SCAM! My neighbour
has the exact problem as me and you wont even give him a full
credit!". After yelling at her, I told her to forward
me to the supervisor and after waiting for about a minute,
she comes back and says she'll give me the credit. I called
back every 2 weeks and finally they opened a ticket to send
a technician out to fix the problem. It was a bad amplifier
so they replaced it and everything was fine.
I think people need to unite together to fight rogers. When
you have a neighbourhood problem, talk to your neighbours
and have them talk to their neighbours....tell them to call
rogers and complain. And I really mean complain! Keep calling
them until you get what you want (eventually you will). As
I saw in another rant, dont be like average canadians who
dont say a thing (this is why rogers is making big $$$, because
ppl are quiet and dont complain). Oh, and #1 rule: DONT RECOMMEND
YOUR FRIENDS TO ROGERS.
#1 rule (if you have ROGERS) is actually to find an alternative
mentioned once before on here, a friend of mine that kept
having internet connectivity problems and would phone ROGERS
only to hear a recording that said, "We know there's an outage
in your area and we can't tell you when it will be repaired.
If you still wish to talk to a CSR, push '0'". He wouldn't
push '0' because they acknowledged there's a problem and he
(foolishly) assumed he'd be credited. When he received his
bill and saw no credit, he called to complain and they gave
him the same song and dance about not filing a report to receive
the credit. Why should you have to tell them your service
is kapoot when they already have a recording with that information
specifically??? He got his credit and then he got Sympatico.
Adios ROGERS, you shady motherf'ers!
January 12, 2004 10:05 PM
Subject: Rogers info please!
I don't know if you know anything about temporarily deactivating
your acct, but basically i heard that i could do this and
only pay $8/month for the remainder of my contract. I still
have about 7 months left on my contract, but I'm sick of rogers!
Basically from the start, my line doesn't work, so they told
me to go to a rogers store to get the phone fixed, so i did
that...THREE times...got rid of that phone eventually and
bought a new motorola v60i. the line still messed up. people
were getting a msg saying that my phone number was not assigned.
this has been going on since i got the contract with rogers.
then finally the one and only CSR i talked to there who was
actually helpful, decided to look into my acct and found out
my line had been forwarded to some foreign number.
Anyways, I called in today and told them that I have to go
overseas due to a Family emergency and asked if there was
anything i could do without cancelling the account. He offered
to lower me to the lowest price plan which is $25. I might
as well cancel if I won't be using the account, right? So
I told him that I was aware of temporarily deactivating the
acct and that he was lying and he goes "i would appreciate
it if you didn't call me a liar" which i thought was
funny. but anyways sorry to write such a long email, but i
was wondering what i could do or say, if anything, to get
the top of my head I couldn't tell you. You may want to check
where I have posted some tips from a ROGERS CSR on dealing
with some ROGERS dilemmas. If someone happens to read this
and can help out Bliss, send me your suggestion and I'll forward
it. Just promise me after your contract expires, you're going
to find an alternative.
January 13, 2004 12:32 AM
Fuck ROBBERS AT&T
off I gotta say that I'm really enjoying this site and reading
the hate mail is just so fun. Its no secret that ROGERS is
full of shit and are out to rob people. Not only are they
bad in terms of customer service, but thier products actually
once relied on them for wireless services. Whenever I tried
to call C/S about any problems that I had, they would try
to talk to me like I'm fucking stupid or something. I noticed
1 bill that I was charged for each text msg that I sent and
received (I send/receive alot of msgs) seeing that I had a
text messaging plan with them. When I called to complain about
it, they tried to imply that I never did have a text messaging
plan when I did. After complaing for a bit, they finally agreed
to remove the extra costs. To no surprise when I got the next
bill the charges were still there so I had to call and complain
again. Every damn error that they made in my bill was always
in thier favour and yes this did happen more then once. Each
time I called they would try to tell me anything just to shut
me up. Of course when the contract was finally up they didnt
say anything about it and even when I called to confirm, it
wuz the same ol shit. Even aside from this, thier internet
services were just plain crap. They were always giving me
problems and as usual thier crappy customer service did not
help a bit. The only service that I got from them that didn't
give me a problem was thier cable tv services, but quite honestly
I got sick of putting more money into ROBBERS pockets so I
went over to bell for that as well.
can gladly say that I have found alternatives to all of ROGERS
services and it truely was a great feeling when I closed my
wireless account with them. I told them exactly how I felt
about thier services and I even got in their faces more by
telling them that I was going to sign up on fido. This
was the only time I got a real response from their customer
service as they tried to convince me to stay and even went
to as far as to try to tell me how much fido sucks and compare
things about them.
are nothing but professional ROBBERS and I will never use
them for any of their services again. Fuck ROGERS cable, fuck
ROGERS internet, fuck ROGERS AT&T wireless, fuck ROGERS
video and Fuck ROGERS anything else I might have forgotten
and of course FUCK ROGERS...period
I wouldn't mind getting ahold of one of those shirts as well.
I would wear it to work and school and fully promote the theme
and this site. Even if I dont get 1 for this email, I'd still
pay for one. Thanks for your time, hope to see this on your
Illest (David H.)
this guy knows how to rant! You got the picture after suffering
through all their shit. Sometimes you need a wet suit and
flippers to swim through all of it. But the bottom line is
you did the right thing. Service sucks? Find an alternative.
Customer service sucks? Find an alternative. Products suck?
You guessed it...find an alternative. Good job, you're definitely
in the running for a FREE I HATE ROGERS T-shirt!
- I love the "ROBBERS AT&T" name.