To: [email protected]

From: Kurt P.

Date: July 12, 2003 10:29 PM

Subject: its all good

Well here we go, i know you will probably have a negative response for me after you read this however i feel i should defend my company. First and foremost in regards to your ideas about the people and the "hate mail" we write but there are the comments you have posted. 1. People who don’t think providing alternatives to ROGERS services is a nice thing to do. Well no, i think that posting alternatives is ok by me, that doesn't bother me one bit. 2.People who feel I’m being unfair to ROGERS…boo-hoo. Again no, you not being unfair to Rogers, you are just omitting pertinent information being that ALL complaints about Rogers happen to EVERY  company out there. It's not a Rogers exclusive. And 3.People who essentially are disturbed with the concept of taking a stand against someone who screwed you. No all the power to you for taking a stand it's a good idea by my terms, But just a question. I do not know what company you have now, however i do not believe you have never been screwed by another company ever, and if thats the case then everyone in the world should worship you because you are god...of some sort. Mistakes happen you do know we are all only human. I myself am a telemarkter for Rogers and daily hear how many people love rogers, and hate bell or hate telus. The bigger the company the more mistakes you run into it happens. To EVERY company. That's that, so respond in your rhetorical manner you do to all "hate mail" writers. Make a put down statement or even the fact that i'm a telemarketer but remember that you are not unique. There are Bell hate pages and Telus hate pages. You are just an engine looking for a vent. Thank you and keep up the good work.    KP Comments

First off, this is not a "rhetorical" response. None of my responses are "rhetorical" and if you’re going to use a 20 cent word please know what it means. My responses are usually sarcastic and insulting and sometimes funny…so I’ve been told.

I HATE ROGERS, not Telus or Bell or anyone else and that’s my prerogative. You work for ROGERS and you want to defend them…very noble, but who cares really? Do you think ROGERS has any concern for you? You are insignificant to them and are only filling a chair and they will never be as loyal to you as you are to them…YOU are not unique. I however am off the charts when it comes to unique.

I will not make fun of you for being a telemarketer. It’s honest work. I will however make fun of you for not being able to spell telemarketer. Every point you made in your e-mail and every issue you have with this site all became meaningless when you ended your message with "keep up the good work". So thank you for wasting my precious time.

To: [email protected]

From: maria d.

Date: July 23, 2003 2:21 AM


I'm just wondering if you've noticed how many people are taking the time to disagree with your "I hate Rogers" website?

I think refocusing your energy on family, friends, career would be a healthier way of using your energy. Comments

I’m just wondering if you’ve noticed that it’s about a 1:9 ratio in favor of people who do agree with my web site opposed to those who don’t?

Family, friends and career are all great, and I have plenty of energy. Actually, when it’s around 2:21 in the morning, if I’m not sleeping I’m probably focusing on one of the three, as opposed to sending pointless e-mails to strangers.

To: [email protected]

From: Kerry D.

Date: July 23, 2003 9:06 PM

Subject: This website

Good day,

I am currently an employee of Rogers Wireless. I have no knowledge of the internet or cable side of the business, therefore I will not comment on either. However, I have been with the company for almost 2 years and have a few things to say.

First, yes I agree, Rogers has its problems, but what company doesn't? It certainly would be a wonderful world to live in if we all were completely satisfied with the companies that provide us services, but let's get real: no one can please everyone all of the time. Does Rogers make mistakes? Yes. If it is brought to our attention, then most likely we are happy to correct it if it is a legitimate error. I speak to hundreds of clients weekly and  I can honestly say that when customers see something on their bill they don't understand or looks like an error, they call in ready for a fight. To those people, I simply say, your bosses must consistently have you on the Employee of the Month list, because obviously you make no mistakes. Usually, it is a simple explanation, but many people have no patience to hear it. It takes a lot of patience, understanding, and ability to listen to these people rant at you, as if you personally are cause of their problem. Grow up people and remember that there is a human being on the other end of the phone, not some robot.

Am I the biggest Rogers fan? No. There are some things I would like to see different but nothing is going to change by ranting and raving. Overall, I like the company as an employer and the services are pretty good. Are your rants legit? They probably have some truth to them, but consider this: Rogers, Bell, Fido, Telus are all major corporations. They have, and always will have, administrative and network issues. The creator of this website has obviously harbored so much resentment that he has decided to devote all this time to promote a lot of anger and complaining. Seriously, why did you spend all this effort making this mean-spirited, albeit clever, website? Are you unemployed, recently let go from Rogers, or what? I applaud your creativity but seriously condemn your bad taste. Consider developing a website to help out, not promote frustration and hatred. You obviously have a talent...put it to good use.


KJD Comments

I love the way people who try to defend ROGERS point the finger at everyone else and say, "See they make mistakes too, they’re not perfect, stop picking on ROGERS, blah, blah, blah…".

ALL of the rants on this site are legitimate & unsolicited submissions. I have never worked for ROGERS in any capacity. This site is not mean spirited, and promotes alternatives to ROGERS’ products and services not anger and complaining. The complaining part developed naturally from ROGERS poor service, policies, product and customer support. This site is truthful, helpful and far from being in bad taste. You couldn’t possibly be biased could you? Who signs your pay cheques again?

What does this mean?: "Does Rogers make mistakes? Yes. If it is brought to our attention, then most likely we are happy to correct it if it is a legitimate error."

"MOST LIKELY we are happy to correct it…"???? Guess what Kerry. I have a company with more than 20,000 clients and I make sure EVERYONE is happy. It CAN be done. I’m not the only one that satisfies and appreciates people who pay for a product / service. Errors are corrected, apologies are made, satisfaction guaranteed and everyone’s happy. You don’t make excuses for why you suck, you correct errors and continuously strive to improve. You don’t point your finger and say complain about them also…they’re not perfect either.

To: [email protected]

From: Nicole D.

Date: August 4, 2003 11:09 PM

Subject: Too much for you?

Well first of all, I don’t have a problem with Rogers. But, when someone sends you hate mail about your website, (not your intelligence or you as an individual) maybe you should reply to their concerns about the SITE. When someone makes a spelling mistake or a grammar mistake you freak out and call them "retarded" or some other childish insult. I and many others find this to be quite amusing because you are not defending your site, you are diminishing the person and making yourself look like an idiot. You allow people to send you "hate mail", when it is really just a person’s opinion, (a lot like your site) but you can’t leave it at that. You have to go on and insult the PERSON instead of just answering their concern. Now, I think that is just lame and immature. So, your reply to a person’s email shouldn’t consist of insults as well as a grammar and spelling tutorial but a polite response. You are running a web site, I think that requires some maturity, so if someone writes to you and they are rude, deal with it in a ‘professional’ manner not by insulting them. If you cant deal with what people think or what they have to say maybe you shouldn’t let them send you "hate mail". Comments

I love receiving HATE MAIL, hence the creation of an exclusive section for it. Do you think everyone should adhere to your advice? Do you think I should do something the way you would do it? I don’t. I do NOT have to be polite, I do NOT have to meet any preconceived level of maturity you have and insults seemed to work OK for Don Rickles. You think that just because you have an opinion everyone wants to hear it. You may want to reconsider that thought my dear.

This web site is helpful, funny, effective and popular. I have created an interesting forum and compiled a database of reliable alternatives and if I choose to call someone retarded, moron or half wit then I’m afraid you will just have to live with that choice. There are millions of web sites to be found on the Internet. If you find this one too distasteful exercise your free will and surf somewhere else.

To: [email protected]

From: Linda

Date: August 5, 2003 11:41 PM

Subject: I’m not sure what to call this..

Well,  I really don't know where to start.  I hate this site but yet I feel compelled to visit it almost on a daily basis.  I gives me a great comfort to see that stupid people really do exist, and to make matters worse, the express their stupidity where others can see it! (kinda like what I'm doing eh?)

I can't believe how retarded some people can be when it comes to any kind of service that is provided by Rogers.  I have read all of the rants to find that some people are just looking to make themselves miserable and bash Rogers because they can't deal with the fact that things change.  Prices get higher because assholes who think they are better than everyone else deserve everything for nothing, which is not the case.  So you've been a customer for 1 month, big fucking deal.  I have a couple friends of mine who are employees of Rogers (wireless) and it's amazing to hear them talk about the kinds of people who call in (of course, no names are ever mentioned, so relax HR people).  People who think that the world owes them everything. 

I have several services with Rogers and sure, I've had problems, but nothing to get my panties in a bunch for.  It's time to realize that we are living in a ever changing technological world and shit happens.  Nothing is perfect and you're bound to have problems with other companies too.  Might not happen right away, but you'll see.  There has to be places out there that don't measure up to some peoples' standards.

I am not writing this to praise or condemn Rogers, just some of people who have sent in rants for no apparent reason and don't have anything better to do with their time.  At least it's keeping people off the streets.

Have a good one and thanks for the comic relief

E.L. Comments

See this is a perfect example of someone who used their spell check…but unfortunately could not possibly be brighter than a small appliance bulb. To avoid being redundant, I’ll only provide one example :

"I gives me a great comfort to see that stupid people really do exist…"

If you’re going to point out people are stupid, first you should try to avoid stupid spelling mistakes yourself.

Without wasting too much time on the above submission, just let me say this:

As you put it Linda, "shit happens". The problem is ROGERS ran out of toilet paper years ago and can’t clean up the mess!