From: Alan F.
Date: February 20, 2003
Subject: Rogers Rants
After deciding that I needed
a pager for my work, I read through this site and thought
to myself, "Naah, this couldnt happen to me."
How wrong was I.
I ordered a pager from Rogers
on Jan 4, a Saturday. Within sixty seconds, theyve taken
the money away from me (remember that sixty seconds), and
Im told that shipping confirmation will be given to
me in three days.
So I wait. After a week, nothing.
After two weeks, nothing. So, by Jan 20, Im understandably
nervous, and seeing as how I needed this pager yesterday,
I contacted Rogers to cancel my order. They say, "Sorry,
this isnt usually the way that Rogers does business
(remember that phrase, too)" and tell me that my order
is cancelled. After inquiring as to how long it will take
to get my money back, they tell me seven to ten business days.
Lovely. Sixty seconds to take my money, more than a week to
give it back to me.
A day later, you guessed it,
I received shipping confirmation for my cancelled pager. I
couldnt believe it. After calling their "Customer
Care" centre, I was informed that yes, the order was
cancelled, and no, the pager should not have been sent to
me. When inquiring about getting my money back, they tell
me, "Oh, well, youll have to wait until our warehouse
gets the pager back."
I started to seriously consider
charging back the cost of the pager from my VISA card.
The pager took one day to get
out to Saskatchewan, and two days to get back to the warehouse.
I was able to confirm this via the online tracking number
by UPS. So I called them, said that they had the freaking
pager back, and why was it taking so long to get back my money?
"Seven to ten business days."
Seven business days later,
Feb 4, I receive my money back. Amazing, I thought. Sixty
seconds to take my money, two weeks to give it back.
But wait, thats not all!
Last week I received a bill from Rogers, charging me for services
used since Jan 20. I just couldnt believe it. A quick
call to Rogers "Customer Care" confirmed that I
was erroneously billed for a service that I never received.
The moral of
the story: if youre
reading these rants, thinking that they could never happen
to you: trust me, it *will* happen to you. You will
get screwed over somehow by these clowns.
Take your money elsewhere!
Thank you Alan. I want to
apologize in advance however to any clowns who may take offense
to being compared to ROGERS.
From: Asa S.
Date: February 20, 2003
Subject: Here is a connection
story for ya
Called Rogers about a week
before Christmas as I knew we were finally getting the new
computer from Santa and a cable connection would be worthwhile.
To my kids dismay, the person says we would have to wait 2
months as they were SO busy. So much for the Merry Christmas
present. So the appointment for the cable install comes around,
someone phones saying they will be in the vacinity on a specified
day. The guy installs the cable from the overhead poles into
the basement and hooks up the modem which flashes green and
he says all that is necessary now is to have a tech come by
to install the software package we purchased. He just has
to make a final adjustment at the pole, and I see him disappear
in my neighbours backyard. Cool. Next day they say a tech
is coming. We stay around all day, and after dinner I give
up hope. Some guy in a leather jacket knocks on our door in
the dark around 7PM and since I don't recognize him, I don't
even open the
door. Turns out, after I call the next day, a guy phones saying
he came around about 7PM but no one was home. This guy had
no Rogers truck and had no credentials he was a Rogers employee
so how was I to think he was there to install anything at
that time of night. When he sits down at the
computer, my kids are holding there breath as he asks all
the preferences for browser, email app etc. but then he says,
"Whoa, how long has the modem been flashing red?" I told him
I noticed it just after the cable installer left but thought
that was normal. After calls to Rogers he comes off the
phone and says that the wiring is not working and they will
send another person back to check on it. I say, "okay, it's
still early, we've waited two months already, what's another
hour or so?". He say " Sorry, they can't get anyone back here
until next week" I freak! The tech is really apologetic and
actually very good at his portion of the job, but leaves sheepishly.
As soon as he goes out the door, my kids are mumbling in the
background and I am literally seething, I say, " there's something
that guy must have done at the last minute in the neighbours
backyard that has screwed this up because everything was "green
for go" when he left the basement. It is thundering down buckets
of rain as I gather up my 14' step ladder & head for the
other backyard and find a white filter or something stuck
on my cable up on the wiring. I reach up and try screwing
it in and back out not really knowing what the heck it is,
just then, my son comes running out the back door yelling
over "it's on! it's on!" The modem finally had a connection.
I come back soaked to the bone with the ladder but somewhat
calmed down from all the exertion I had just gone through.
Finally we had the cable connection up and running and who
did we have to thank for it? Not the guy supposedly
showing up next week to find nothing other that a loose connector.
Dad was the hero that night. (and Christmas arrived 2 months
and 10 days after Dec. 25th)
HOORAY FOR DAD! On a ladder
- in the winter - in the rain and mucking around with cable.
I hope you sent ROGERS a bill as a freelance installer. I
do believe as reward for your heroics you deserve an I HATE
ROGERS T-Shirt! Ill contact you for your details and
get it out to you A.S.A.P.
From: ADAM E. D.
Date: February 20, 2003
Subject: Never knew
I never really hated Rogers,
I never had any reason to becuase I never really used it in
my life, still don't till this day, but my story starts almost
2 yrs ago I was in Highschool and doing my Cooperative education
at a computer store that happend to be a supplier or seller
of Rogers highspeed, they advertised it in the windows for
everyone to see, it's all good to me... untill the worst happend,
My Co-op supervisor(boss) went out to get something from across
the place across the street and told me to watch the store,
he'd be right back. Sure enough with my luck, while
he was out a little old lady came in with her Rogers cell
phone, more mad than I cared to deal with. She saw the "Rogers"
sign in the window and immediately came to the conclusion
that we knew EVERYTHING about Rogers, for some reason her
phone couldn't get service and when she
called Rogers she kept getting jerked around, well after about
a _ hour of her ranting about how we're all wrong and Rogers
was out to get her we had to ask her nicely to leave the store,
and for that little irate woman making my life a living hell,
I loath rogers.
Adam D., 19/Canada
"Odd how love can be so painful
yet no soul can live happily without it"
That little irate woman
was my grandmother. Nah, just kidding. O.K., I understand
why you loath ROGERS
but whats with the little
adage at the end of your letter? Do you include that in all
correspondence to total strangers? Are you a poet in training?
Are you in love with me? Regardless, thanks for taking the
time to submit your rant. I am afraid though, our love can
Date: February 25, 2003
Subject: MY thoughts
submitted by this genius has been moved to the NEW Hate
Section of ihateROGERS.ca
From: andrew b
Date: March 6, 2003
Subject: Tech Support sucks!
Don't ever speak to
a guy named, "Jamie"! If you ever have a problem
with your connection, and a Rogers rep answers the phone and
says, "Hi, you're speaking to Jamie." Immediately ask to speak
to someone else.
This guy is not only an idiot,
but a complete loser. I tried being as polite as possible.
He didn't have a clue as to how to fix my connection troubles.
Not only that, he was incredibly rude.
I tried explaining to him that
I am getting 10-30 second timeouts, where I cannot connect,
or the connection stalls.
You know what he told me? Clear
out your History! Delete your cookies!!
What do cookies have to do
with server time-outs?
He then got mad at me, because
I did not clarify that I have encountered the problem in different
browsers. He thought I was having trouble with just Internet
Like, did he even ask? He goes
on to assume something, and then gets mad when he is wrong.
After a lot of repitition on
my part, he informed me that he cannot file a report or contact
tech support, because he has no proof of the server time outs.
Why am I speaking to you? Do
you think I call Customer Service, just for the hell of it.
You think I'm bored, and I thought, "Hey, let me annoy someone
Why can you not type in a little
note, "Customer A in location B has experienced problem
C," and email that to Tech Support. No... it has to be some
catastrophic connection error that is affecting the Eastern
GTA, before I can get some help.
You know what really irritaed
me about this guy? His tone. He had the audacity to ask me,
"What do I expect him to do?"
Like am I in your position.
Do I get paid to handle Rogers High Speed Internet Connection
errors? No, you moron, I don't. I expect him to do his job.
First off let me say, I
can not confirm or deny that "Jamie" is an idiot.
That is your opinion. Secondly, let me say
you 100%. You have a legitimate beef. The question is what
can you do about it? Hmmm, if only there was a place you could
go to find alternatives to ROGERS services, like Internet
Did someone say alternatives?