To: [email protected]
From: Jon
Date: April 6, 2003
9:38 PM
Subject: rogers rant
I was having cable TV issues
and when I called the Rogers people, they said I did not have
an account with them on their system. Isnt that special
.LOL
Jon B
IhateROGERS.ca
Comments
Maybe thats their
new approach to dealing with customer complaints. Think of
how much time they can save on customer service
"So, you have a problem
huh?"
DELETE
"Im sorry youre
not a customer, thank you for calling ROGERS."
To: [email protected]
From: Kris B.
Date: April 11, 2003
5:08 PM
Subject: Rogers can suck
my ass
for over 6 months i was having
problems with rogers sending me my bill, on 2 occasions when
i phoned they admitted they had a problem sending out the
bill, and they sent me new ones, the 3rd time i called btw
each time i called it was because they had sent me there notorious
"WERE CUTTING OFF YOUR SERVICE" letter, the 3rd time they
tell me that they sent out my bill and theres no way i couldnt
have gotten it, they also tell me there gonna charge me 3
bucks to send my new bill!!!!! What a LOAD OF CRAP so finally
I phone and go to cancel my service after talking to 3 supervisors,
being told it was MY FAULT the bills were not getting here
and having them tell me they will correct the problem I finally
got them to cancel my service, now this is the kicker, when
I applied for my wireless phone I gave a 200 dollar deposit,
which i was told was for "if I cancel before my contract they
will take this 200 to pay any outstanding balances and and
the rest for fees for cancelling early." Now I receive
a letter EVERY MONTH saying that they took the 200 deposit
for cancellations AND I owe them 126 dollars for outstanding
bills.( WHICH I NEVER RECIEVED) They keep threatening
to take it to collections and they can go right ahead I will
take it to court along with a printed recollection of all
the RANTS on your site and see who the judge sides with.
-Kris the Annoyed.
IhateROGERS.ca
Comments
Kris, I know the frustration
youre talking about. Please dont tease with me
with your promise of going to court with these rants. Let
me go with you. Well wear I HATE ROGERS T-Shirts and
bring an orangutan that answers to the name "Ted"
to represent you in court.
To: [email protected]
From: Kevin W.
Date: April 12, 2003
8:40 PM
Subject:
hello,
I hate Rogers too.
I have had a digital box for
about 3 years now and lived before in a apartment the lower
channels had crappy reception and the movie channels never
had digital sound or picture.I ordered movies on pay tv and
the digital source light never came on.I called Rogers and
they said they knew it was not digital audio only dolby i
think.Also i asked how to hook the box to my digital receiver,
the tech pretended he knew but did not have a clue.
Another time a tech came to
my home and threw the insulation and wires he had cut on the
floor and knocked some things over.
Recently i bought a pager from
Rogers and they assin=gned me a number for it that never worked.Then
i found out it was a wrong number and they had paging problems
in Ottawa.
Last week i tried to find out
at Rogers plus about cancelling my cell acount.The girl at
the desk tells me to call Rogers on their phone on a Sunday
to be told by a recording on Sunday they are closed, after
i stood in line for over half a hour.Then I emailed rogers
and called them again and said last time your computer system
was down and the man said someone would call me back in 24-48
hours, no phone call and the rep says there is no record they
have that someone was suppose to call me.
Also he said i would have to
call Rogers to get a credit for the 6 days my pager did not
work due to their problem.
All in all Rogers bites and
Skline cable was not as bad when they operated the cable system
before Rogers.
I sent Rogers a nast letter
and they did not answer my email so i will resend it until
they answer it.
IhateROGERS.ca
Comments
Cable problems, cellular
problems, customer service problems, digital receiver problems
and pager problems
you hit for the cycle! Isnt
it amazing how inefficient they are in all departments? Its
hard to believe they have all that money, technology and personnel
and still screw everything up. At least they are consistent
you
have to give them that much.
To: [email protected]
From: Newfie Dude
Date: April 18, 2003
3:09 PM
Subject: account processing
fee??
Hi Adam, actually I like the
Rogers internet service, much faster and more reliable connectivity
than the other garbage providers you have listed which
I have tried(don't even get me started on Bell!!) However
still not as good as Shaw was when they had control of this
area(Scarborough.)
I can't say much for their
customer service, bunch of grade school drop outs I suppose.
I once inquired about the "account processing fee," a charge
of $25.00 plus gst which appeared on my latest bill. Upon
calling, one chick told me that Rogers applies the fee
once my account is 90 days late for payment. That didn't
jive with me so I hung up and looked through my bank receipts
and found a payment to Rogers two month previous, so I called
back and spoke with another snotty bitch who told me that
unless I could provide her with a "rep number" she couldn't
find the same rep I spoke with previously, to quote her smart
ass "this is a big company sir, there are many Tanya's here"(she
spoke in one of those mono tone voices that sounded like
her nose is always clamped with a cloths pin) I could have
reached through the phone a clocked her!! So I asked
her about the fee, she asks me to hold and did not wait for
a response, I am on hold. In my tenth minute of holding I
figure, ok this is sick but maybe her pc crashed or something
then all a sudden some dude pops on the line with his usual
Rogers tag line, I told him I was waiting for someone, he
seemed surprised and apologized for her transfer(apparently
Rogers front line staff are no more civil to each other than
they are to us) So this time I asked him for his name and
rep number(a practice I now exercise every time I contact
a call centre for any reason & I advise all you do the
same too.) This guy tells me that Rogers applies the account
processing fee once an account reaches 70 days in arrears,
ok so now we have two different stories, but his is more consistent
with my situation, so I go with that. Apparently when I paid
my bill two months ago I still had one month owing and when
I paid my bill the week previous I was at day 84, but instead
of charging me on the 70th day, Mr. Burns... ooops I mean
Ted Rogers waits for me to pay my bill before charging the
fee. The reps explanation for this is(sit down, this is a
good one) "sir when your account reaches this level of delinquency
there are two things that can happen 1. you pay your bill
and you are levied the account processing fee. 2. you do not
pay your bill and you are disconnected and have to pay a reconnection
fee, so you have taken the better option as the reconnection
charge is $54.95(or whatever it is) so this way you save $30.00."
Can you believe the arrogance to try to turn this financial
raping into a money saving pat on their own back!!! Now this
may sound bad but this is not the worst, my internet account
is on separate billing than my cable account, my internet
is paid for by my company. The above account was my cable
tv account which was $20.00 per month, remember I told you
the account processing fee was $25.00. that is %125 on my
monthly amount. Is this legal? I thought late fees were maximum
%10 or something like that, what's up with this account processing
fee? Or are late fees only regulated in BC(I know they
have a regulation out there, not sure what the deal is here?)
Adam, you must have heard these
complaints before, what's the deal with these fees?? Is Rogers
breaking the law with this?? Or are they completely absolved
just because they print it on the back of the bill in the
terms and conditions sections?
Newfie Dude (Keep my email
address private please)
IhateROGERS.ca
Comments
Dont worry; I never
reprint any ones e-mail address. Regarding the maximum
for late fees/processing fees, I really have no idea if theres
a percentage cap or maximum allowed to be charged. Concerning
internet service, there are a lot of people that would disagree
with you when it comes to ROGERS. Regardless, what you have
to do is also factor in things like customer service when
choosing a provider, or any type of service, for that matter.
Especially for something like internet which every now and
then requires customer service.
Your advice for dealing
with their customer service is bang on. Always get the name(s)
of who youre talking to, their employee number and any
reference number(s). Youll probably still end up getting
dicked around, but at least youll know by who
lol.
To: [email protected]
From: Peter
Date: April 22, 2003
3:56 PM
Subject: I hate Rogers
Dear Sir,
Never realized there was such
a great forum for hating anything Rogers. I started off by
getting rid of Rogers Cable TV. Look TV was the alternative
I went with and have never looked back.Then I got rid of the
high speed cable modem and went with a dialup who shall remain
unmentioned because I am waiting for their high speed here
in the London area. The final straw was the wireless network.
I had the North American plan that included all roaming charges
at .30 cents per minute.Until I got my bill that had roaming
charges of $4.00 a minute in Laredo, Texas that wasn't supposed
to happen.An 8 minute call to my wife cost $32.00, when I
phoned Rogers to complain all they said was it sucks to be
you in so many words. Now I have nothing Rogers in my house
and doing fine without them. Thanks for a great site.
Peter F.
IhateROGERS.ca
Comments
Peter, thank you for calling
this forum "great". You get the point. ROGERS is
not the only game in town and the way they generally treat
their customer base is shocking. So why stay with them? You
are a testament to my "ihateROGERS" movement. They
can be completely eliminated from your life and you can be
incredibly happy and never look back!
Bottom line is you deserve
an I HATE ROGERS T-Shirt for stripping yourself of all things
ROGERS. Ill get a hold of you through your e-mail address
for the details. WELL DONE!
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