To: [email protected]
Ill tell you who I think its from.
Date: August 29, 2003
Subject: How does this feel?
Well, I hate your site.
You wonder why? Because i have had Rogers for two years now
and haven't run into ONE problem with them. Not one.
None of my friends have either. The installation was
flawless and quick. They cable guy cam out in 2 hours
of calling and asking to sign up. It is pretty dumb of
you to make a site just because you and some other people
you know had bad experiences with Rogers.
PS: I made this E-Mail address
just to write to you and I will delete it after I send this
E-Mail to you. So I don't get some stupid reply or SPAM
Someone laughing their @$$
off at your site.
This submission is plain
pathetic. I think this was sent in by "Kerry D."
who has a HATE MAIL submission on the previous page of this
- In all of the hate mail
I have received, I have received only 2 that were sent using
written in "Arial" font type, size 12. The e-mail
above and the one from "Kerry D."
- The e-mail from "Kerry
D." says, "I have been with the company for almost
2 years" (referring to ROGERS) and this one says, "I
have had ROGERS for 2 years".
Based on this information
only, I, the GREAT MYSTERIO have surmised the "Anonymous"
sender is "Kerry D." Lets face it, my sleuthing
was more interesting than this e-mail.
I will now point out that
I do NOT SPAM anyone ever and NO ROGERS cable guy in
the history of ROGERS has ever showed up 2 hours of someone
requesting service. It takes at least 2 hours for the banana
that took your order to incorrectly fill in the forms.
To: [email protected]
From: Jim S.
Date: November 3, 2003 6:58 PM
Your all morons. I started with Rogers High Speed and
had speeds of 180 kbps and now all of a sudden, I am getting
double that with no extra charge, I would like to see Shaw
or Bell Sympatico equal that, if you don't believe me, email
me and I will send you a screen shot of my speeds.
I love Hate Mail that starts off with a sentence like "Your
all morons." and the submitter misspells the first word.
To: [email protected]
From: David E.
Date: November 4, 2003 6:13 PM
Subject: My Hate Mail
I saw your site for the first time today, and first I thought
it was funny, but now I'll give you my professional opinion
First off, I think you are quick to judge Rogers. Do
I agree with your comments and raves about Rogers? To a point.
You have to realize that Rogers is not all that
bad. I have worked in their customer service department,
and I'm telling you that I enjoyed it. What made it
bad was customers calling in trying to get free money.
It works both ways. I don't agree with all their decisions,
all their ways of making money, but if its one thing that
I know, is that If I was at the helm of a multi Millionaire
company, I'd probably do the same thing. The worst of
the worst at Rogers is the Tech's... They don't care first
or last whether your cable works or not. I know this.
All they care about is their commission, and their paycheque.
The Employees at Rogers Video and Rogers communications are
not worth a pinch of crap... They wouldn't help you if your
arm were falling off. They couldn't care less.
I have talked to numerous employees at the Customer service
level in the call centers, and they are all loyal employees
who do their damnest to help the customers out. I know
I did once upon a time... Rogers gives leaways for customers
who have been screwed and they will fix it... You tell me
a company that does that more efficiently than Rogers... Nobody.
Bell? Yeah right... that has to be a joke... and Starchoice?
Hell no... They are the rudest people in the world.
You see opinions are like assholes, everyone's got one.
I believe that Rogers give great deals, they have experience
staff on the phones, and everyone know and then if they screw
up, All of a sudden Rogers is a bad company... Well I don't
agree with that. Not for a second... I think the people
who created this site and its supporters should grow up, and
learn to live with it. If they paid their bill, maybe
they wouldn't hate Rogers... Ted cares about his employee's
I know this. I remember an example where an employees
cheque was screwed up, they only got paid for 4 hours and
they worked 55, overtime included. Do you know that
this employee never complained, he put in a form to have it
fixed, and a letter was in his mailbox with a cheque inside,
a personal cheque. The letter read: Please accept our
apology. Now, do you think you're boss would do that?
I think not...
Get off Roger's backs... They are human just like everyone
else. And you're site is correct, there are alternatives,
but no equals. Rogers makes money because customers
come to the company... Not all of them have a bad experience...
Remember that when you write your next column..
Thanks for hearing me and I hope that you post this so everyone
can read my viewpoint..
You sir are about as mixed up and confused as any one person
could be. You know I get criticized for calling submitters
to this site names like idiot, banana, moron and occasionally
putz or yo-yo. How on earth can I avoid calling this ding-dong
First he says, he knows first hand that ROGERS techs
dont care if your cable works or not, they only care
about getting paid. Then he says the employees at ROGERS video
AND the employees at ROGERS Communications are, "not
worth a pinch of crap". Then to finish he says, "All
of a sudden ROGERS is a bad company
but I disagree with
How can you trash 80% of a company and then defend them?
How stupid are you? As someone who worked for ROGERS
customer service you defend that dept. but trash everything
else? Everyone knows ROGERS customer service is the
worst on the face of the planet and you are THE typical dumb
ass they hire for that job.
Youre a simple minded lunatic. Read your submission
again you pea brain and tell me it makes sense. And youre
concerned about me posting it? I want people to understand
that you are the typical customer service rep, a confused,
uninformed, double talking nitwit. Why wouldnt I post
To: [email protected]
Date: November 17, 2003 5:02 PM
I ask that you if you post this, you do so anonymously as
I work for Rogers.
The onous of choosing an appropriate plan is on the customer.
A salesperson should try their best to fit an appropriate
plan to a customer, but in the end it is the customer's duty
to properly inform himself and make an decision based
on that information.
If someone tells you your plan is x dollars for x minutes
with x services per month, it's up to you, the customer, to
compare that to your needs and see if they are being met.
If they are not, you must ask questions and see if there isn't
something better for you. Don't wait for 4 months until your
bill is $7000 and say 'hey, wait a minute, this isn't working!'.
I sympathize with 'firedfromrogers' as I honestly believe
he was just trying to do his job and help customers that were
screwed, however Rogers as a whole is not to blame for the
customers' misfortunes. The blame rests on the sales representatives
the customers dealt with, whether over the phone or in person,
and with the customers themselves for not using their brains
to see if the plan they chose met their needs.
This does not make Rogers a bad company, they offer many
good services at competitive prices. I cannot say I agree
with all their policies, but they generally offer good service.
Give me a break you jackass. Forget about people who choose
the wrong ROGERS Mobility plan. We know theyre idiots
all look who they chose as their service provider. ROGERS
is infamous for over billing, too much "fine print"
double talking CSRs that dont post credits that are
owed, deceptive marketing and the list goes on and on.
If ROGERS is such a shit hot company why do they always need
to defend themselves against consumer accusations? The Toronto
Star has a columnist that is always writing about how they
screwed someone else and then ROGERS steps up and says, "Oops
you caught us. Were sorry. Itll never happen again."
You keep doing your thing and Ill keep doing mine,
but lets at least be honest about what it is were
To: [email protected]
From: Wishes to be Anonymous
Date: November 22, 2003 12:15 AM
I am not sending hate mail to you the creator of the site
because I do feel that you are providing a good service by
offering competitive information so others may educate themselves.
However am truly embarrassed for how uninformed many of the
so called ranters are prior to signing things like a contract
or buying a service with not only Rogers products but also
with any of their competitors. They seem generally surprised
when they cannot cancel their service without paying a cancellation
fee after they have already agreed to it by signing the contract.
You often talk about the small print.
It is only listed small because if it was in regular print
the contract would be 30 pages. The reason everything has
to be listed is because people really try to avoid things
listed in it. Rogers would have no leg to stand on in the
scenario of, Joe Smith buys a phone which he drops in a toilet
then feels he should not have to honor his end of the agreement.
He feels that although he signed the contract and although
Rogers subsidized the cost of the phone. He shouldn't be held
accountable. I have read rants in which people have just decide
to create their own payment arrangements and choose not to
advise Rogers of this and wonder why they are sent to collection
agencies. Do these people choose not to take any responsibility
for themselves prior to purchasing a service. They just do
not seem to look into anything before signing the service
agreement. How can you condone such stupid behavior. I am
sure you are educated and your issues probably were
very frustrating, however in many cases you are supporting
Many people seem to be upset that Rogers
do not fix or warrantee cellular phones. Calling Rogers or
any other service provider when your phone is broken will
not get you anywhere, it is not the service that these companies
are in. It would be the same as calling your satellite provider
cable provider and asking them to fix or replace your television.
Most people probably would not do that but have no problem
asking Rogers for a new cell phone when they have dropped
theirs in the sink. Does you being clumsy mean that Rogers
should fork over $300+ so you can buy another phone? Remember
you are buying piece of electronic equipment from time to
time it may not work, should Rogers be required to replace
something they don't even manufacture. If this is something
you are looking for maybe you should have purchased some sort
of extended warrantee when buying the phone because in all
the contracts I have read all warrantee repairs are done by
manufacturer ( I.E.: NOKIA, SAMSUNG, MOTOROLA ). However when
my phone was broken I was offered a number of options by Rogers
that went above and beyond my warrantee agreement with Motorola.
1. I was able to have one of the privately owned franchise
stores send it to the manufacture at no cost to me. I would
then be able to rent a phone to use during my time without
the phone which was being repaired. If I was not happy with
that option that offered me 2. I could purchase a new phone
at $50 + shipping or a refurbished phone at $25 or 3. I could
take advantage of a hardware upgrade option and recommit to
another term but receive a phone at a subsidized
cost. I would like to stress that none of these options would
have been required as per the service agreement signed and
that my previous provider didn't offer me any of these options
when my phone broke during my tenure with them.
I would just like to say that in many of
the cases listed on your site most people should be willing
to take some responsibility. Also in many cases you would
have run into the same thing with any major company. I am
not saying Rogers is perfect but for every story I am sure
that there is one
just like it with a Bell, Fido, Look or Telus
Clipped from your rants are some examples of total ignorance
on the customers part
Also please do not list my name or e-mail address.
This submitter continues his letter with 6 rants he plucked
from the RANTS section and adds his commentary to each. Commentaries
from a ROGERS employee (Im guessing) explaining all
the fine print and essentially trying to dissuade ROGERS customers
from complaining about ROGERS. His opinion is basically, if
you bought a phone from ROGERS and it doesnt work, youre
problem is with the manufacturer. RIDICULOUS!
If you buy milk and its sour, do you go to the farm
and complain to the cow? If you buy a book and its missing
a chapter do you phone the publishing house? If you buy a
calculator and it cant divide, do you write a letter
to Texas Instruments? NO, JACKASS! You go to the retailer
and ask for compensation or a replacement.
If Im not happy with something Ive spent money
on, all the fine print in the world is not going to shut me