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To: [email protected]
From: Pissed Off
Date: May 22, 2003 3:55
PM
Subject: Read this before
you buy a cell phone
How about Roger's phone service,
they advertise this great cell phone service, and get everyone
with the long distance phone charges.
100 min anytime during the
week and unlimited week ends. (does not apply to any calls
made out of town). I, still watch everyone going in there
and saying, yeah" this is great phone , and i usually say
to them, you do know that this does not apply to long distance!!!
this is where they get you and trust me , once your in, you
can't get out until everything is paid off, i called and told
them to cancel my phone , so that i could get it paid off
, and she said, I'm sorry sir, we will keep charging you the
monthly fee , until it's all paid off and we can't cancel
it, till it's paid. Imagine that!, i will be able to pay it,
but think of someone who isn't as fortunate and who is on
retirement, could go on for ever!!!
So spread the word and be carefull
when you buy a cell phone. Big companies like rogers will
get you everytime if your not alert!!
Pissed off Rogers customer
from sudbury ontario.
IhateROGERS.ca
Comments
Always, always, always read
that fine print. That is where they keep all the loopholes.
ROGERS of course is not the only company guilty of this practice.
Pretty much any body that makes you sign a contract has hidden
the most important terms detailing why this "too good
to be true" offer really isn’t. Know what questions
to ask and read that fine print or you too may end up PISSED
OFF!
To: [email protected]
From: Jeannie L.
Date: May 23, 2003 2:40
PM
Subject: My Rant
I came across ihaterogers.com
this morning while surfing to find what recourse I can take
against Rogers. I just had a huge and stressful battle
with Customer Service ... again.
Here's my story and I hope you can offer some advice or insight
on what I can/should do - or at least I hope it amuses you!
I'm an independent I.T. Consultant and I recently landed some
work in Sacramento. Before my trip, I went to the Rogers
website to investigate how much it would cost to use my phone
in the U.S. At that time (it has since changed so I'm
screwed in trying to prove this) it said U.S. calls
were $0.25/min. Cool, I thought. I also called
Customer Service to see if there was anything else involved
or to be aware of. The recorded message says (word for
word and in a very happy, friendly voice):
"For information on Roaming in the U.S., press 1"
<I press 1>
"To roam in the U.S. you just need to take your phone with
you and use it as you would in Canada!! There is no
special requirment needed to enable the service! To find out
about coverage in the U.S. visit us at www.rogers.com/roaming.
Please be reminded that airtime charges may
vary depending on your rogers at&t wireless plan."
Cool. I just bring my phone, and as long as there is coverage
(which there should be in the Silicon Valley area! so I don't
need to check the coverage on their website) I should be fine.
And oh yeah, since I did check my long-distance charges for
my plan - I should be ok because $0.25/min isn't bad - right?
WRONG! (but I'll get to that).
So I go on my first trip to Sacramento and use my cell phone,
but not too much - just the usual calls home to say I'm fine.
I get my cell phone bill. Five calls in the Sacramento/San
Jose area. All charged at $0.25/min. No airtime
roaming charges. Excellent. No problem. Total
U.S. charges = $11.00
Next month, I have the same work in the EXACT same location.
Stayed at the same hotel, worked out of the same office, drove
the same roads. Made similiar calls - but this time talked
more because I saw it really didn't cost much from my first
bill.
I get my next bill.
Total long distance charges: $28.50 (no problem)
Total airtime roaming charges: $525.83 (problem)
I said... "P A R D O N???!" I call customer service.
I hit zero to speak to a CSR. I wait in the queue for
about 20 minutes, getting the usual "sorry for the wait" messages
every 5 minutes. Suddenly, I hear a click, click, then
I hear "our customer service desk is now closed." and I get
disconnected. This was about 7pm at night. I thought,
maybe you can only get their late Customer Service if you
call from your cell phone, so I grab my cell phone and hit
*611. I get the same friendly voice telling me that
everyone's busy right now but stay on the line... so I wait
in the queue for another 20 minutes or so. Finally someone
answers and I explain my situation. He starts to investigate
my bill but I notice my cell phone battery is low now so I
ask him to call me back on my land line since I'm at home.
He happily agrees, takes my phone number and says he'll call
me right back.
I wait, and wait and wait. He never called me back.
I'm thinking — if he got my home number wrong - then
why wouldn't he call me back on my cell phone since he obviously
has the number!! The whole evening passes and no call.
The next day I call again. This time she tells me that
the guy made a note that he called but no one answered.
Yeah, right. I was only holding the phone in my hand
waiting for it to ring. So I explain my story to her.
I don't understand why my first bill shows now airtime roaming
charges, because if it did, I certainly would not have used
my cell phone on my next trip - or even brought it at all!
She says that Rogers is not in control of the prices in the
U.S. because I was using U.S. carriers and they just charge
back to Rogers. This doesn't answer my question about
why the charges on my first bill came through as only $0.25/min.
After much discussion (and she never did seem to understand
my point) she gave me another number to call.
I resisted calling, and just figured I was screwed and that
was that. Well today I saw the charge go through on my credit
card and it re-fuelled my anger so I called the other number
I was given. I was told that the charges on my first
bill was a "mistake" and that I should have been charged much
more. I plead my case that that mistake caused me to
be misled on how much it costs to use my cell phone in Sacramento,
which is why I used it again on my second trip!
She said I should have called customer service about roaming.
I said I did and the message was equally misleading.
She said I should have spoken to an agent. I said then
what good are your recorded messages if you're telling customers
that they need to talk to an agent to get the
truth?
She said well, there's nothing they can do, I made the calls
so I have to pay. And in a very snarky voice said "we
can correct the mistake and have you pay the extra amount
for your first bill if you want!". I said yes, I would
like that, and then have Rogers turn back the hands of time
so that I then see how much roaming was going to be so I wouldn't
use my cell phone on my second trip!! "Well MA'AM, we both
know we can't do that so... is ther anything ELSE I can do
for you today?" I said "apparently not!" and hung up.
I'm fuming. Of course, I just did a hardware upgrade
and committed to another 2 stupid years with them, just before
I got my second bill!!
Any advice on what to do about this?
Thanks,
Jeannie
IhateROGERS.ca
Comments
Your rant has ME
fuming! The problem is the majority of their customer support
people are products of the machine and really have no intention
of helping anyone. They don’t even attempt to placate
customers.
Advice huh? Aside from going
to a lawyer, which probably would be very little help anyways,
you could click here http://ihaterogers.ca/thescoop.htm
and retell your story to an ex ROGERS MOBILITY customer support
guy who might be able to provide some aid. If it was me, this
is what I would do: Call ROGERS and tell them to stick my
contract up their proverbial ASS. I would first cancel the
credit card they have (since I have about 11 different credit
cards) so they couldn’t charge me anything and wait for
their collections department. I had an experience with them
in the past. They are weak and never got a dime out of me.
That’s only what I would do. I would also suggest finding
alternatives for any other ROGERS service(s) you utilize so
they can not get another penny from you. Boycott them and
tell your friends to do the same. Good luck Jeannie.
To: [email protected]
From: Bruce M.
Date: May 24, 2003 5:28
PM
Subject: Try to get a phone
from Rogers
Hello fellow Rogers haters,
As I write this I have been
trying to get a new phone from Rogers since December 16th,
2002.
I had called the week before
to enquire about an "upgrade" for my wife's poor dead Nokia
and was informed this was not available to us at this time.
After finding I could get a
Fido 3360 for $90, including 3 months service and convert
to a prepaid card for 2 months of calling for $25, I
decided Rogers was going to lose another customer. But magically
she "qualified" for the upgrade when i called to cancel and
for $25 shipping a new 3320 was on it's way. During
that conversation the exact same offer was made for my equally
beat up Nokia and a new one was promised in 10 days.
By mid-February I decided
to enquire where my new phone was. I was told I did
not qualify for the upgrade, never did and they would check
into it. I was contacted several days later and promised
an upgraded Nokia would be sent out. They sent the cheapest
thing Nokia makes a 5125 and I promptly returned it.
I was told to call back in a week to arrange the proper phone
to be sent out.
Rogers have thus far promised
and lied 4 separate times to send the replacement phone and
sadly here on May 24th, 2003 I still do not have a phone.
No creditable explaination has been offered and they seem
offended if you mention that ROGERS HAS THE WORST POSSIBLE
SERVICE OF ANY COMPANY IN NORTH AMERICA during any phone conversation.
I am going to cancel my two
Rogers cellphones, Rogers internet, cable services as
I rarely watch TV and I have a Satellite Dish anyway.
I spent $3821.11 on Rogers
services last year, they won't miss me, I certainly
won't miss them and I hope more people stop taking the crap
this poor excuse for a communications company heaps on the
Canadian public and cut them off.
Bruce M.
IhateROGERS.ca
Comments
You’re words are music
to my ears. Why stay with a company that can’t give you
what you want or need? I still believe that ROGERS has bitten
off way more than they can chew with all the services they
provide. I remember when I was kid and there was no internet,
cellular phones, PDAs, digital receivers or VCRs and I watched
my 25 channels or whatever it was and mom and dad never bitched
about the cable company. This company is just too big and
cannot provide quality services.
It’s sort of like this;
I can juggle 3 balls very well. I can keep them in the air
and won’t drop one. If you throw a 4th ball
in there I’m screwed and I’m going to drop all 4
before I can even get them going. It’s just too much
for me to do. I just can’t do it. I guess you could say
ROGERS can’t keep their balls in the air and it’s
no wonder since their customer service people seem to always
have their dicks in their hands! Ha Ha!
To: [email protected]
From: Morningthaw
Date: May 24, 2003 11:41
PM
Subject: Rogers Sucks
Hi,
Well isn't
this a nice little site... anyway why does Rogers suck? Well
lets see, here's the whole story.
It's a good
ol' Wednesday evening and I plan to be moving from one house
to another one in two days, so in order to prevent any interruption
of my email addresses I setup my email accounts onto the account
that exists on the account of the place I'm moving to... so
far so good. So all accounts are released from old account
and I add them to my new account, emails all work a-ok. So
since I'm moving in two days and I'm pretty much working allot
of hours over the next few days I decide that I'm going to
pack up my computer now.
Saturday
Comes along, I'm unpacking my PC and notice that I'll have
to get a cable connection put into the room where I want the
modem.. so I call up Rogers tell em I need to get a new line
installed, while on the phone the rep asks me if I have wireless
service with them... and how convenient I do, so of course
I take advantage of the 10% wireless deal by making the account
in my name instead of the person's name that it's already
in. So now I'm off the phone with them, and I go find myself
a real long cable line for now to hook up my cable modem while
I wait, but of course I never get a chance to finish hooking
it up... Rogers calls. "Hi, it seems that you have an email
account that someone else is claiming that is theirs", and
it wasn't mine (very similar however, 1 letter less than mine),
so I tell them go ahead release it, but being that it was
my primary account they needed to set another one was the
primary, so I go ahead and tell him to set my most used one
as primary. Now this is where it gets messy... remember I
haven't checked any emails now since Wednesday, and didn't
get a chance to hook up the cable modem yet... "Oh I'm sorry
sir but all your emails are gone now". The tech blames the
sales person for changing the account over to my name (which
I don't see why that would affect it), then he also claims
that in order to set my new primary he needs to delete it
first (which of course I was not informed he would do that
first), and then to make matters even worse now they can't
even create ANY email accounts for me... so now I've lost
3 days of email that was in the account, plus now any emails
that are sent to me are being bounced back. What's Rogers
response? I'm sorry, we're cheap pedophiles and we'll give
you $12 for deleting your email and not having any email addresses,
well that just pissed me off even more told em to shove it.
Then they claim they can't recover the "lost" data, which
I believe to be a load of crap there's a difference between
can't and won't. Did I also mention that for 3 months I've
been trying to high-speed lite but everytime I get off the
phone with them I still have regular high-speed and regular
price charged to me?
Well that's it for my rant,
wonder how many weeks it'll take before I can recieve email
again...
IhateROGERS.ca
Comments
They should be able to retrieve
those e-mails, because they should be stored on a separate
server. I have a company that provides web site hosting and
POP3 accounts and all e-mails go to a separate server used
just for e-mail. But who knows how ROGERS does it? They don’t
do anything else normal. Now, on a serious note - as much
as I hate ROGERS (and believe me I have plenty of reasons)
I would call them every dirty name in the book and I know
exactly how pissed off you are, however, the one I would not
call them is "pedophiles". It’s your rant and
I’ve posted the whole thing, but I don’t think that
term is at all appropriate. Next time try something like "monkey
robot ass wads" or "know nothing baboons".
Any kind of primate term is effective.
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