To: [email protected]
From: Richard M.
Date: June 6, 2003 8:19
Subject: I hate Rogers
Well I been ranting about WSIB
Safety & Insurance Board AKA Workmans Compensation
Board) all week so I figure
time to let out what I think of Rogers as well.
I first moved to Toronto 5
years ago. I rented a room in a house and they had Rogers
cable tv and internet. Well being from the east coast,
I thought this high speed thing was great compared to the
dialup I had back there. It was great when it was working
that is, as I soon found out. The woman who I was
renting from was on the phone more then she was online. Sitting
there on the phone for at least 45 minutes each call. I knew
a little more about computers then her at the time and I was
always going through the motions with 1 of their techs to
try and fix it. Within 2 months after moving there I had my
own computer and then the fun really started. You may as well
say I was back to dialup for the speeds we were getting. Phone
call after phone call back to Rogers to get this problem fixed,
but to no avail. Well she stands about 5'2" and I call her
5'2" with attitude. She got me to unhook the cable modem,
2 digital boxes and put them in the car for her. Well what
happened next I was I had had a video camera. At that time
you could return your modem to a Rogers outlet. She walks
in and takes piece by piece out of the bag and throws them
on the counter. and I quote"Take your fucking shit and shove
it!" she tells them and cancels all her acct's. Well after
that she went with bell for high speed and satellite. Never
had a problem till 2 years ago when we move to where we are
now. (sidenote we had gotten married at this point in time)
Well we move in and I get the satellite hooked up and working
np. We call bell to get our high speed setup and we thought
we were set. Turns out we are in an old neighborhood and the
phone lines don't run to the closet switching station and
there fore we are too far away to get high speed. (that's
a whole other rant)
Well in comes the Rogers guy
to hookup our modem. He hooks into the outlet not
far away from where the desks are , plugs in the modem
and no signal. After resetting the modem at least 6 times
he calls in and says I can't do this send out a repair crew
for the line. He packs up his stuff and says sorry and he
leaves. I traced the line that he had hooked into, it was
disconnected outside but did he bother to even look? No off
course not, that wasn't his department.
Well the week after the repair
crew comes in to see what is up. The guy tells me all the
connections into the house are no good because they have all
been cut. Well DUhhhhh!!!
So then they run a new line
into the house to where I wanted it from the box on the outside
of the house. They finished that and left saying tech would
have to come back to finish the install. Well after dealing
with them in the past I knew the tcp/icp stuff what to configure
and away I went. Then I looked at modem, again no connection.
Hard to configure if modem is not connecting and slapped my
self. Well guess what the tech guy actually came back the
next day, I almost fainted when I saw him at the door.
He comes in and does the same thing resetting the modem, makes
the call and tells me repair crew on the way.
Another week goes by and here
comes the repair crew. Big Shiny red vans that sparkle in
the sun, Damn what a target if I had a bazooka I thought.
As you can tell I was just a wee bit frustrated by this time.
Well this time 1 of the guys actually took out a meter and
said hey there is no connection to the house. Well bless my
soul I thought, I think I got me a smart 1. he went to the
box at the road hooked me up, and what do you know I had connection
on the modem.
Ok here we go doing the settings
to get myself online. After 3 days with techs and doing all
kinds of shit, didn't they give me the wrong information on
my acct. We finally got it straightened out and I was online
to surf away. The next day the tech guy shows up says I am
here to get your modem and computer configured. I laughed
at him said have a nice day go away.
3 months after this my neighbor
is doing some work in his flower garden between our 2 driveways.
I was online at the time and then bang modem went back to
dead red connection. I get a knock on the door, my neighbor
says did I happen to cut your cable line? Out I went sure
enough nice small round mouthed shovel split it clean. At
this point I wasn't interested in calling Rogers as I had
a Tournament to play in 30 minutes online. I go through all
my junk drawer stuff , find what I need and in 15 had it back
up again. Then I called Rogers, the repair crew showed up
3 days later.
Now we are into last fall.
I was having real bad problems with the speed of my connection.
I made numerous phone calls and this tech gave me a site to
test my bandwidth speed. Well as I was on the phone with him
I did the test and my speed came back being the equivalent
as a 56k modem. he said that's impossible, I said would you
like to come over and see it for yourself? I was hoping he
would have taken me up on the offer but he didn't. It took
me 3 months of phone calls, tech guys that say well do this
do that as they were saying it I said done. But I justed asked
you, they said it takes a few minutes. I told 1 guy , you
think this is my first phone call? After 3 months I get a
tech to the house. This guy actually had a few brain cells
not many mind you but a few. While he is standing beside me
and doing all his tests and telling me what to do yet again
we go through the phone tech play, I guess you could call
it. Well then he sees the line that had been spliced from
the shovel. That is a problem he says, I looked at him and
said if you even say 1 word about repair crew I'll flatten
ur tires. That way while you are waiting for a repair crew
for your truck you can fix my problem. I think this guy took
me serious because he replaced the wire from the house to
the box on the street and then came back and ran a few more
tests. After an hour he said well hey it's your modem I have
1 in the truck let me change it for you. Brings it in hooks
it up and I have been online since but the speeds are still
crap and the service keeps dumping me from time to time.
As I said in first part of
e-mail if I had another choice for high speed right now I
would. But because of the way my phone line works in an old
neighbor hood I am stuck with them. Any DSL I have been told
would have the same prob in my case. Hopefully soon I will
be able to afford satellite connection and get away from all
this, at least then if a thunderstorm goes overhead I know
why my connection went down and will be back up shortly.
The only other thing i
want to say is
I HATE ROGERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
That is one of the best
rants I have ever read. If you didnt marry Miss 52"
with attitude, I swear on my fido, Id marry the woman
myself! Your point is very well taken and I hope everyone
read your whole rant and doesnt just skim or skip it.
It was genuinely funny and very well written. A+ if you ask
me. I smell T-Shirt. Theres nothing really to comment
on, because you said it all and high speed is better than
dial up and if you have no DSL in your neighborhood, youre
stuck with those RAT BASTARDS, like it or not
I completely agree that
if you combined all of the brains of all of their techies
and all of the brains of all of their installers you could
maybe make one well functioning brain
And if you think youre
frustrated with ROGERS, think of how the last guy felt living
in that house. You know
the house you moved in to
all of the ROGERS connections coming in to the house that
were CUT. Now thats frustrated!
To: [email protected]
From: kimberly g.
Date: June 16, 2003
Subject: another fired employee
In the following
e-mail the references to "Nicoles rebuttal"
and "letter sent from fired from Rogers" can be
found at www.ihaterogers.ca/thescoop2.htm
I was just reading Nicole's
rebuttal to the letter sent from fired from Rogers. I would
have to agreed with him...Rogers Communications Inc. want
the community to think that they are a good company. The fact
is that they love to rip people off. I would strongly urge
anyone who has any services from this company to check your
bills as i also worked for Rogers but in the cable side of
Did you know that if your bill
is 70 days past due they will add 28.75 for a processing fee..you
could have this extra charge on your bill every month...I
really don't think that is right...I know you should pay your
bill but don't they have enough money that they don't need
to rip people off.The other thing is the connection fee of
74.99.. That is ridiculous. They will credit that for you
if you spend 30 minutes on the phone to argue about it.
If this company is fair...Why
do people who live outside the city pay the same price as
people in the city of half the services. Examples is some
places still only have 13channels and are paying close to
30.00 a month...Myself i think that is worth 10.00...This
company is out to make money and does not care about the employees
or the customers at all. Another example is...if you want
more than 4 outlets in your home they will charge you 75.00
to put an amplifier on the line. Most lines already have one
on....They will say anything to make you buy the products.
So Nicole i will give you one piece of advice....Shut up....Until
you know what it is like to work for the company i don't think
you should speak on our behalf....
Another fired employee...
Well Nicole the rebutter
have been told. I have never been employed by ROGERS so I
personally cant verify any of this information. Although
I can say I did have an experience with them where they made
a major error and tried to pass the blame and some ridiculous
charges on to me. The result was, everyone I spoke to at ROGERS,
I called some real nasty names and I mean nasty. They
corrected their error reimbursed me for the charges that were
not merited and I felt a lot better calling everyone I spoke
to some real nasty names and I mean nasty.
Oh yeah, then I cancelled
my service with them and reserved the domain name "ihaterogers.ca".
How could I forget mentioning that?
To: [email protected]
From: Duddy Stick
Date: June 19, 2003
Subject: I love your site!!
Heres my 2 cents to boycott Rogers
Great site..... it's nice to see someone speaking
and educating the public how to avoid our experiences with
the companies who think they are monopolies so can get away
My complaint is with their stupidity behind their
lack of business savy and how I'm doing my share to not send
ANY business their way .... this gets good!
About six months ago I was approx 9 months away
from the end of my three year term with Rogers as a loyal
wireless customer .... also a cable user at home.
My job required better technology then the junk phone I was
using and opted for the purchase of the top of the line Handspring
Treo because my office was all too happy to make the purchase
for me. I was advised that Rogers absolutely would
not allow me to switch to a new unit without a large penality
since I still had approx 6 months left on my plan.
I asked for their service manager's input and got the same
story and was just perplexed!?!? Here you have
a customer (me) who wants to buy the most
expensive model and large plan for work purposes, but they
are adament I'm not allowed to without paying a penality of
$200!! Those Handsprings cost $1000!!
I politely told the manager I would take my buisness elsewhere
becasue this was ridiculous.
Here's the real kicker to this story :
guess who just received the responsibility to manager telcommunications
(including wireless) for Canada??? That would
be me!! I just signed a deal with Telus
for a minimum of 500 cell phones in the next year.
Eat your heart out Rogers..... I gave your proposal to our
organization the same courtesy you gave me ..... it didn't
fit into our needs and guidelines perfectly so it went to
the circular filing cabinet.
Penny wise, pound foolish
and unbendable policies make this company impossible to deal
with. I guess thats why youre not dealing with
them! Good choice "Anonymous".
The "circular filing
cabinet" is the garbage can for anyone not sure what
he means. I have to say Im jealous. If only it was ihateROGERS.ca
that provided the alternatives for you to make that choice
of not giving them the contract for those 500 cellular accounts
Id be in my freakin glory! Please say it was
please, please say it was. I do have a link for TELUS on the
2nd one down as a matter of fact. Are you sure you
didnt find the link here? Wink, wink, nudge, nudge.
To: [email protected]
From: Amanda F.
Date: June 20, 2003
Hey there I have a story about
rogers cellular services... I recently tried to take
over a contract on a phone for a friend from rogers.
We called in to make the change over with no problems until
they wanted to do a credit check. I said NO problem
I don't have any credit line so go ahead well they
said I'm sorry "Miss F." but you don't have any
credit rating we cant allow you to take over the contract
with out a 1000 dollar deposit a freaking 1000 bucks....
Give me a break rogers get over yourself... I asked
them why I needed to make this deposit they said because they
are taking a risk with my contract I asked does it cover the
cost of the phone is that how much it is they said no the
phone retails for 149.00 dollars I was fuming mad..
To top it off the phone which I did try out before hand, reception
was bad and everyone said that they had trouble hearing me
After my talk with rogers I proceeded to my closest Bell World
store where I was helped with no problem I received a better
phone with no security deposit... Funny eh Bell didn't
see anything wrong with giving me a chance.. So Rogers
I live in an area that I don't need to depend on you to
supply my cable and videos I will just go to the local mom
and pop video store or maybe even the compition Block Buster,
and bell has me as a coustemer now for all my telecommunications
needs.... Have fun sinking to the ground you are not
getting any positive feedback from me and I'm telling everyone
I know not to do business with you!!!
I have to say I can understand
requiring a security deposit. However, $1,000 is a trifle
exorbitant. I think they just pick these numbers randomly.
But let me ask you a question. You mentioned that the reception
was bad with the phone. If ROGERS had let you take over the
contract, why would you take a lousy phone? Convenience? I
hope people reading this learn a lesson. There are alternatives
out there. Spend a little time considering them.
For example, a nice pair
of shoes is $300 and youll try on 20 different pairs
at 6 different stores before deciding who gets your $300 dollars.
Generally most people will spend that much on a cell phone
for product and plan in only a month or two. But how much
consideration goes in to making that choice? Be a smart consumer
and shop around. You did and look how things turned out.