To: [email protected]
From: Bill Melater
Date: June 24, 2003
12:59 AM
Subject: I just got ass
raped by Rogers
Ok, call me stupid, but
I've been spending about $2,500 per year on Rogers for the
last 3 years. It used to be more, but I shit canned
all of the premium cable channels that I used to subscribed
to.
I have no choice but to use Rogers for my cable as I live
in a condo and they can't get a satellite feed on the roof.
They won't let us install dishes on our balconies, so I'm
screwed there.
I also subscribe to Rogers high-speed Internet service.
It took me so long to get it configured properly that
I never wanted to change it (a story in itself... starting
with cable monkey guy who couldn't find the feed to my condo
unit for over a week... the good thing is that Rogers lost
a ton of
money on the cable install and the Hi-Speed moron accidentally
left a USB ethernet adapter. I kept it because those
fucks wasted so much of my time that I treated it as a small
compensation package).
Anyways, back to the reaming. Two and half years ago
I bought a Blackberry from those idiots. Unfortunately,
at the time, Rogers was the only game in town. Bell
hadn't rolled out the service yet and I needed it for work.
BTW: You cannot switch between Rogers and Bell with
your existing unit. You need to buy a new one!
So, besides the $500 it cost me for the unit, I've been an
unlimited use subscriber with US Roaming for the last 30 months
($80/mth x 30 mths = $2,400 for those bastards).
Well 30 months later, the battery in the unit stops working.
I call Rogers to ask them what I can do. Guess what? When
the battery dies in your Blackberry 957, you've got to replace
the entire unit. I say to myself, "what the fuck?
What kind of shit ass engineering is that? Now I'll
need a
new PIN and have to tell everyone I know that my PIN has changed.".
Anyways, the CSR offers me a refurb for $300 bucks.
I say "If a god damn 2.5 year old unit is shit, why should
I lay down another $300 for a refurb from you pricks? No thanks."
I ask for a discount on a new unit and they
say "No sir, we can't do that." I say, "I just spent
close to $3,000 on you guys and you can't even give me break?".
The CSR says they can't do anything.
I hang up and call Bell Mobility and say I'm thinking of moving
from Rogers to Bell. They say that if I buy the Kyocera
7135 phone, they'll give me a $500 credit. Woo hoo.
I pick up the phone... sweet. Palm OS and 1x ready,
so I subscribe to their packet service so that I can synchronize
with my Yahoo mail account. I then phone Rogers
to cancel my service. They say, I need to wait until
the next billing cycle, which is a month away. I think
to myself I'm getting screwed for another months subscription
for a unit that doesn't even work. So I tell the CSR
to move me to the lowest plan they have ($25) and then cancel
my service. Even though Rogers just ripped me off $25,
I figured I just saved myself $55. I'm not too
happy about giving those bastards $25, but at least they didn't
steal another $55. Fucking cheats.
Anyways, my final bill comes in the mail today... $330!!!
I say, "What the fuck! I just got ass raped."
I call Rogers and talk to the supervisor. Apparently,
even though I didn't actually receive any messages on my unit,
there was 825KB of messages queued up at Rogers... which they
never
delivered to my unit because the damn thing doesn't even work!.
Those scum bags charged me $330 for 825KB of messages that
they never delivered! That's less than 1MB. Apparently,
I was supposed to notify everybody in the world, including
spammers, that they were not to email me or send me messages
anymore. What the fuck is that all about? Those
rat bastards probably spammed me as soon as I downgraded my
service.
Needless to say, I laid into the supervisor and her manager
about how I was getting ripped off and do they know how much
I spend on Rogers every month and that my business was in
jeopardy for a measly $330 bucks worth of service that they
never delivered. Well, they wore me down because
apparently they could only credit me half the amount or else
they would get in trouble from the revenue department (aka
rip off your customer department) and if I didn't like those
terms then my invoice would be turned over to a collection
agency and affect my credit rating. What a bunch of
scum sucking bastards.
So what could I do? Screw with my credit rating?
I ended up taking the half credit, then I bent over and took
an extra $165 charge straight up the ass. Thank you
Rogers.
Let that be a lesson to all of you. Do not subscribe
to Rogers for Blackberry. Try Bell Mobility instead.
They have both Blackberry and 1X packet service... figure
out which is best for you.
As for me, I am now going to switch to DSL. Do you hear
that Rogers? You've already lost my $80/mth Blackberry
service with your shitty ass discount policy and you just
lost my $44.95 per month... forever! Do you see what
ripping me off for $165 cost you? As soon as I
figure out a way
to reduce my cable bill I'll be losing that too.
Sincerely,
Reamed
IhateROGERS.ca
Comments
Once again - penny wise,
pound foolish and unbendable policies make this company impossible
to deal with. No regard for someone who should be considered
a long time valued customer. You were only a DOLLAR SIGN to
them. They don’t seem to care if only 1 person cancels
their services. But it’s not only 1. It’s 1+1+1+1+1+1+1
and so on and so on. But will they ever learn? No. Good for
you and good use of expletives.
BTW, I had the same problem
with a dish and a (townhouse) condo a few years ago. Only
I said screw the condo board and put up the dish. I secured
it between the spindles of my balcony railing so that even
if by some miracle it unbolted and fell, it would drop about
18 inches on to my balcony to cover any safety issues. The
dish was even the same colour as the brick and really all
you could see was the word SONY because it blended right in
to the background, so it certainly was not an eyesore. I spoke
to my lawyer and he said that policy was established back
when dishes were like 20 feet in diameter and has never been
updated.
So I received a letter asking
me to take it down and I said "NO!". They sent another
letter, I said "NO!" again and pushed for this to
be brought up at the next convening of the tenants association
and blah, blah, blah by the time they got around to voting
on the situation I sold my townhouse and was gone. But I put
them off for about a year and lived happily — WITH MY
DISH and WITHOUT ROGERS!
To: [email protected]
From: 8654
Date: June 26, 2003
1:30 PM
Subject: rogers with attitude
i just called rogers cable
at 905-884-8111 where someone who said her name was nancy
answered the phone. i was calling to speak to someone else
and she promptly explained that she didn't like my tone of
voice and i shouldn't speak to her "like that". thanx for
the lessons in mannerisms nancy but believe me when i tell
you the problem lies strictly with you.
IhateROGERS.ca
Comments
Nancy is actually someone
I pay to be rude to ROGERS customers and piss them off so
they cancel their service(s). Just kidding. I have to admit
back when I had my big issue with ROGERS I spoke to some pretty
rude people there as well, but I outruded them by 10 times.
I’m not suggesting you do the same, that was just my
natural reaction.
To: [email protected]
From: Glen W.
Date: July 3, 2003 10:03 AM
Subject: Help!?!
Hello!
I come to you in desperation, seeking fresh ideas. Hear my
plea, I beg of you.
Here's the short of it. Location. North Scarborough, below
Markam. Stuck with Rogers "high speed". Used to
be Shaw. Sold to Rogers before upgrades done. Rogers not doing
upgrades because Bell High Speed dragging its heels on entering
area. No Bell, no other high speed lines for your alternate
services. Rogers oversold. High speed operating as low as 7k!
Documented by Rogers support. Trying to get reduction in billing.
No go without disconnect and creating "lite" account, which
results in further bandwidth loss. Need dispensation from
God (or someone in authority at Rogers). Any suggestions?
My head is bruised and battered. (That brick wall is hard!)
Thanks!!
Glen W.
IhateROGERS.ca Comments
From what I’ve read of RANTS submitted to me the only
way ROGERS really makes any effort whatsoever to rectify a
problem is if you threaten them with canceling their services.
Then they’ll do anything to keep you. I would suggest
escalating your problem and don’t speak to the first
two phone monkeys. They would be the customer service rep
& the customer service rep’s supervisor. Don’t
start explaining anything until you get the supervisor of
the supervisor. Then stand up for yourself and demand to be
compensated.
Now, if you want advice from someone who doesn’t have
as much of a "hate on" for ROGERS (the way I do)
pose your question at:
Residential Broadband Users
Association – www.rbua.org
BROADBAND Reports
– www.dslreports.com
Or you could click here http://ihaterogers.ca/thescoop.htm
and get the contact info for an ex ROGERS customer service
rep who might be able to help. And if it comes down to finding
a dial up service, there are plenty of alternatives available
right here at http://ihaterogers.ca/internet_on1.htm
GOOD LUCK!!
To: [email protected]
(But this
isn’t HATE MAIL for me)
From: Lucette C.
Date: July 8, 2003 4:01 PM
Subject: Rogers hate mail
Here's my complaint: I "won" a cell phone from Rogers AT&T
at a social. When I activated the phone and signed a contract,
a $200 deposit was held. For the duration of my service, I
usually paid my bills in advance, or kept my bill low. Six
months after my contract expired, I had to quit my job because
of pregnancy complications. Without the extra income, seeing
as I had not worked enough to get maternity leave, or unemployment,
and with Christmas quickly approaching, I decided to give
my 30 day notice to get my service disconnected. When I called
to do so, I was informed that I could not cancel my service
as it had been suspended THAT VERY DAY, for non-payment, because
I hadn't paid in four months. The bill was less than sixty
dollars! I had prepaid quite a bit the last time I had paid,
and figured that I would remain in good standing because of
that! The operator
informed me that I had to pay each month, and that not only
could I not cancel my service, but I also could not cancel
features such as voice mail etc.! And that I could not use
my deposit to pay them off and cancel my service. So I kept
getting billed monthly, even though I was not getting any
service and had requested a cancellation a long time after
my contract had expired! This kept going on until Rogers decided
that they could finally end the service! My bill ended up
being over a hundred dollars, so over 240$ for non-service!
This is ridiculous, as it should have been over when I requested
the cancellation. Now I will not use anything that I know
is owned by Rogers.
I'll take my business elsewhere from now on. And I'm telling,
and will definitely continue to tell other people about my
negative experience so they can avoid it in the future.
Here's what I'd like to see happen: If a customer whose contract
has expired wants the service cancelled, it should be honored.
I like the convenience of having a cell phone (although the
service was often down), and may have done business with them
again in the future. There was a deposit involved, which more
than covered what I owed. I should have gotten most of it
back! Now my
credit is dinged, because I refuse to pay for non-service.
If this is how they treat their customers, especially with
so many message boards on the internet, they will lose customers
and potential
customers. The way I see it, I should get the remaining portion
of my deposit back, my credit rating fixed (it was almost
PERFECT before this- I beleive the only thing on it was 2.46$
I owed my phone company for a few years when I did not have
a phone in my name, and this was only because I didn't know
I still owed them money.)
IhateROGERS.ca Comments
Do you think ROGERS cares about someone’s situation
if it means they can’t pay their bill? Do you think ROGERS
cares about your credit history? Do you think ROGERS cares
abut anything except ROGERS?
Well, I think you get the point. All you are is $$ to them.
Get the money now and let’s not worry about the future.
You don’t like our policies…too bad. You’re
not going to come back to us…boo-hoo. In essence that
is their sentiment. They can survive without your business.
That’s why this site exists. To illustrate that ROGERS
doesn’t care. Who wants to support a company that doesn’t
care about them? No one. In a year I have received more than
130 ‘RANTS’ from people who got their fill of ROGERS
and (most) found alternatives just like you. That adds up.
So do what Lucette did. If you’re not happy, find an
alternative that will make you happy.
To: [email protected]
From: Calvin F.
Date: July 8, 2003 4:53 PM
Subject: (No Subject)
Hey-first of all your website is great! I actually wanted
to know if you have any corporate numbers for AT&T wireless-I
cannot find any. I am a current customer however not for long
would like to make a few complaints before I cancel.
Thanks
IhateROGERS.ca Comments
AT&T WIRELESS (http://www.att.com/contact):
AT&T Wireless Customer Care
- 1-800-888-7600
Consumer Sales -
1-888-290-4613
Business Sales -
1-877-882-5256
ROGERS AT&T WIRELESS :
Cellular - 1-800-565-6009
Paging - 1-800-268-1087
Blackberry - 1-877-226-7243
Pay As You Go (or Go After You
Pay…HA-HA) - 1-800-575-9090
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